Community resources
Community resources
Community resources
Jira Service Management
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Hi, I notice that there have been a few changes to the Atlassian Admin page. One new product role that has been added is called the product admin role. There is also a new role called the user acces...
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How to segregate time spent by each agent on a ticket, as we just get the total time spent on the ticket but no segregation of time spent by each user/agent
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We have status for each object, for example a checked out asset is with a user, if we move it Inventory we have it in stock, same for sold ect... Ive created object types for they...
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We have OpsGenie and JSM. We haven't so far implemented Services in OpsGenie. What I want to implement is a service based event mgmt system which creates Incidents from event streams integrated int...
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Hi, I am making a form which references an Object Schema of equipment with the attributes name, available, unavailable and total. I have 4 custom fields for accessing this data. The first custom fi...
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Hello Community! I have a question that I am not being able to resolve. I'm in Insight and I want to create a new object of type "Deposito", which has several attributes, for example "Name" (Text ty...
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We are using Jira Software and the Asset Management for Jira Application. The only thing I am missing (I think) is a Gantt/ Timeline View to help identify when a piece of equipment could bec...
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Hello All, I am working on an automation to email out a notification to a group that is assigned a ticket. The way we are using our groups is calling them "assignment groups" in our Assets. The a...
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I'm trying to add an automation so when a form is create will send a notification but I don't have the option to add a trigger, "Forms submitted", why is this? Thanks I tried to do this:&nbs...
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So I created a form with a field using the Date field. When choosing from the the calendar, it appears dd/mm/yyyy. However, when inputted into the email using the custom field link (which is li...
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Hi there, how can i write a query to generate tickets that come in every weekend constantly to track? Thank you.
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so there is a email request in jira service management means through mail we can create the ticket means if i will send a mail to itms@abc.atlassian.net it will create a ticket so in my request type...
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Hello, I need to give Project Managers the ability to create Company Managed Projects without making them Jira site-admins. These are the requirements they are asking for. create company-m...
278 views 3 1 Deleted user May 7, 2024 -
Customer say they cannot raise requests, and I can't find anything wrong in the settings. They also want to be able to edit their own tickets.
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Hi everyone, I am looking to export as much of my JSM Cloud project out and import it into our new data center instance. What can I do to get the most out of my export (as in carrying over as much o...
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I realize the statuses can be displayed differently in portal, but I do not see the option to do it for slack view
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Hello community, We are developing a plugin for Jira Data Center, and we are aware of the Platform 7 changes as described here: https://developer.atlassian.com/platform/marketplace/dc-apps-plat...
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Hello, I am trying to make a google sheets that, when appropriate, creates a ticket in jira's servicedesk. To communicate with the servicedesk API I am using google's apps script. However, I am hav...
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Hello, We have an issue with 190 attachments (screenshots and Excel files). Yesterday, we were able to see the previews but today nothing is visible. This is a huge problem. Please help us resolve ...
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Hi All, We want to Restrict creation of Tickets based on Project Role. Can anyone help on how to achieve this. Thanks in advance.
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Hi there, I am looking for a way to reduce the noise of notifications from the Jira Slack app. Our Setup We use Jira for project management and Jira Service Management for a Help Desk For ease o...
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hello i am working on JSM DC 5.15 version. as per our requirement, we need to change Orange/Amber colour incidiation. Currently system take less than 30 minutes left for the SLA to breach. an...
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Dear Experts, We are using Email This Issue Mail handler and we realized its ignoring attachments from JIRA tickets for the emails has scanned documents from printer. When we have checked the log a...
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Hi We've migrated from Halp and there is a feature that used to work but appears to now be broken. If a colleague messages me in Slack and then I want to turn that into a ticket, I am able use...
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We added the jsm chat assist bot to slack channel, but recently we found that some replies written in the thread were not synchronized to the jsm issue. The error message is: Something unexpect...
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