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Jira Service Management
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Hi everyone, I have recently joined a startup and it already has a QMS in place, already ISO 13584 certified. Now, they are asking me to automate most of the processes. The current QMS is on Sh...
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Hi Community, I've recently changed the context of a custom field from global to a specific project context in Jira. Now, I've identified that there are still many issues outside the new con...
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We need to implement a feature in our Jira Service Management that allows for a pre-submission check to determine if a user has access to multiple participants in our CMDB (Configuration Management D...
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Hi, I am trying to re-vamp our existing form and trying to connect it to ServiceNow so that I can use the Sent to IT option. Can you please guide me on how I can do that? Is ...
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We have an old project that I am needing to remove when a user is selecting an issue to submit to our backlog. I don't want to delete the project, but I just want to remove the option from being ava...
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Hi i want to have only one forms for my customer in my jira portal service dans when they select a problem its send them to a link that is a form and i want them to fill the form so it create an serv...
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Hello! We want to create different Queues for different IT teams and have them get routed there if they have speficic software mentioned like QAD, zoom, Active Directory Etc... Any ideas on ...
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Do we have the possibility in Jira cloud or Jira server DC to import associated Dataset Parameter to the testcases using Test case Importer
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Hello, I have the following scenario which I'm not sure can be sorted. Can customers somehow differentiate who comments are addressed to via your customer portal? Agents can do ...
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I added a custom field using date time picker but the granularity is in 30 minute when I need it to be down to the minute.
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Hello guys. We're setting a Jira-slack integration to send a message on a Slack channel when a JQL filter gets validated. The question is about the notification itself. We want the notification to ...
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all my team mates have roles as USER. they do not see the option of OVERRIDE on their shift schedule, but being admin i can see that option. as explained in article - https://support.at...
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- cloud
- opsgenie
- opsgenie-cloud
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Hello Community members! For this JSM June, we're excited to bring you even closer to the Jira Service Management product team with an Ask Me Anything (AMA). This is your chance to ask all your ser...
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Our requirements is like this - if A,B,C,D,E are in rotation schedule, if A doesn't ack alert after notifying 4 times (1 each minute), then we can notify to B, if B doesn't ack after being n...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Is it possible to grant a user permission to add external comments to an issue (i.e. ones that are shared with the customer) but not add internal comments (i.e. ones hidden from the Customer Portal)?...
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A few months ago we announced the General Availability of reports for Assets in Jira Service Management. We’re now pleased to introduce several enhancements to help you gain a better understanding of...
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Hi Team, I want to create an opsgenie alert using default API (REST API) without any assignment. But i am not sure what will be end point for this. Could anyone assist me with this? I ca...
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Hello everyone, I have the following needs: When Version is created then create Asset object and assign this object into Assets custom field; If Version is changed then change Assets custom field...
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Hello everyone. I am rather new to Jira Admin things. Trying to set up an incoming mail functionality for a project, which has to interact with mails coming from another Support system. The email a...
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Dear all, Since the new UI on the Analytics part was deployed we have faced the issue of losing our previous scheduled report. We are not in the midst of closing the payroll for this month a...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I need to create an automation rule to retrieve the 'Service Owners' from the service. The value is not listed under the affected services smart value, anyone know how I can retrieve this ? &n...
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I want to use Jira Service Mgnt as a support ticket system. My development also uses Jira. I was under the impression that the integration of two Jira projects should be seamless, but I'm currently h...
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Hello there, Im not that good with Jira JQL but i have a question. We would like to have a que in our servicedesk project that is showing tickets older then 7 days, which have not been updated (o...
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Hello all, I come to you today with a bit of a complex issue I have a service project that people can submit tickets to from the helpdesk portal now in the project itself, I have team members from...
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Hello all! My question is mainly about creating a process where specific team members have to accept the release of a specific sprint. Does Jira support this kind of feature? For when the PM intends ...
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| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT |