Community resources
Community resources
Community resources
Jira Service Management
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I want to change the key of the project but i recive this message. Changing the project key will start a background re-index of your project, and may break some external integrations. At this point...
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Working in a Service Management Project, the team members might need to seek support in specialist departments. In order to do so, they'll create linked issues. Each specialist department has there o...
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Hi Community! Pelase help me figure out why can't I add paragraph type field in context fields when I am in Request types in a project. How can I add it? I've succeeded somehow to add it in ...
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Hi all, since this morning picture attachments in JSM projects are not displayed. It just shows "preview is created...". It is on all JSM projects. In JWM and JS projects everything is fine. Does an...
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Hi, "I want to select the date range for created requests on the Jira Service Management customer portal. Currently, the portal only offers options for searching, status, and request type. There isn...
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I would like to add two users from two different companies in my JSM Cloud Management, both the users don't have access to the Jira Products. Please note, both the users are agent not customers. &nb...
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Hi before, whenever I copid the default board, then edit the board to make it for the new project, it will have a quick filter for Epics by default Please see this image  ...
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I am looking for an option for logging the customer calls received for small issues - which usually get resolved on calls. Is there any option where the agents can log these calls and they d...
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I have multiple supplier and project configured. but, how to configure the supplier to be added only to their specific issue in same project. Example: in Project A. there will be supplier 1, 2 and 3...
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Can I create additional fields (metadata, name, country, company), with a actual/new project "user"?
Good evening Jira Expert team: Please, can you tell me if when I create a user within a project, metadata fields such as Name, Last Name, Company, Country, etc. can be additionally added to the emai...
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Hi there, I have an objecttype in Assets that data from a few sources is imported into. Most of the data is ok but some have a 'Model Value' that is just some sort of internal number. I created ...
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Hello all, I am trying to build a rule, which I have multiple lookup issues and I need to send the result of these lookup issues in a Slack Message. So, I am using variables to stor...
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Recently saw this blog https://www.atlassian.com/blog/announcements/the-next-era-of-jira We recently moved from zoho to JSM and added custom field named Products where we listed all our...
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When creating webhook , after its creation how do i create a URL to share with the other side? for now I see the one without any numbers , a jiven one and its not the one we need.
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We have a custom asset field that is working as it should. What we need to be able to do is display all of the records - based on an AQL filter used on the custom field. The way it works ...
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I have built out a MS form > Power automate >JIRA automation. flow that creates/raised new JIRA issues via Power automate HTTP Post webhooks. In my MS forms I have the option to attach images. ...
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Hi, I try to do an automatization and im doing a lookobject list to get data from.CMDB. But i dont know how to acces to an atribute current index to keep the value in a variable. I have try with t...
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Hello, trying to figure out why a certain field disappears when the JSM issue is set to done. I have checked that it is associated to the necessary screens and the find your field check says there ar...
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Hi All, We have an SLA configuration for Initial Communication and Resolution, but we also have third criteria (Progress Updates). As an example: High Priority | Initial Communication | Pro...
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I am currently working on adding validators in so that certain fields have to be populated in order for a ticket to move to the next status which I have managed to do, but I am facing an issue where ...
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I'm trying to create an intake form using JSM that replicates one in a different Jira cloud instance. The problem is trying to get the description field pre-populated with prompts for the customer to...
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Hi team, I was trying to set up SLAs in our Jira Service Management Project, but I had some problems with my first one because we want it to finish counting when: A custom field has a value (singl...
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I have an automation set up to email users an hour before their SLA is breached but upon testing it doesn't seem to send me the email. Anyone know what I could be missing? Also it did not add the com...
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Hello all, I am trying to create a report in Jira Service Desk - based on user details. We have pulled in extra details with the user from our IDP (identity provider like Okta) - things s...
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Hi dear Colleagues, Can you suggest any add-on, that provides possibility to have custom banner with HTML script, like https://jibrok.com/docs/message-field/overview/ this plugin for Jira Clo...
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