Community resources
Community resources
Community resources
Jira Service Management
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Hi, I copied dns record values and add them to my domain provider but they could not be verified. Do you have any idea what could be wrong? I've checked several times if I copy and pasted values pro...
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A custom field named "Request participants" is initially equipped in JSM and its type (class, object type, whatever) is "Request participants". I'd like to make a custom field of the type to hold la...
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Hi community. Here's the situation: I have created an automation to clone the issue from a service management project. This automation also copies the Priority, Repository (custom field), Attachmen...
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JIRA is used throughout my organization, but I just learned of its capability to discover digital assets on the network. I also learned about the NVD integration for vulnerability assessment. I am ve...
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I can't remove this workspace. Need to remove this and other another workspace to this project in Chat channel.
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I have a custom field in JSM, cloud version If the service request is empty, i want to force the user to update the field, before the ticket is closed. How can i do this?
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When looking at Project A, We are able to click on the Sprint field and see/select the future sprints in a drop down style list. In Project B, when we click the same field, the projects fu...
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Hi, I setup a service management project originally in English, then I added and switch to French as default language. I have done most translation of status, etc. But there's one thing I am not abl...
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Hi All, We have been using ADF to ingest Jira into our data lake for several months now. The connector has worked with no issues and we have been able to pull all issues and all the custom f...
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Some of the tickets have been disappearing and I think someone might be deleting them.
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How do I create a request with approval using a custom field?
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This is a question about the new/upcoming Operations integration of JSM and OpsGenie. In the AMA, it was showing that some new automation capabilities were coming to allow Alerts to ...
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Hello all, I hope you are doing well. I have been trying to implement the HMAC authentication system with my incoming webhooks from Jira to my Node JS program. However, I have been ...
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I have looked everywhere in the project settings and cannot find a way to hide the panel from the admin view when working tickets. We have it set to hide from customers which is good, but the team I ...
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We recently began building out our Jira Service portal to use dynamic forms, but I am wondering how to re-order the description fields when you open up a ticket that has been submitted. It currently ...
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Buen dia, tengo varios de mis compañeros de la compañia que tienen problemas con la descarga de archivos adjuntos de los tickets en Jira, quisiera saber si es por el tema general que actualment...
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My understanding of JSM with no Confluence licenses is that the "included with" knowledge base translates to using a free plan of Confluence. Let's say you have 200 JSM agents. Can all 200 cr...
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Hi , Is this possible? how to copy time to first response and time to resolution from jsm to jira
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Hi everyone, I have recently joined a startup and it already has a QMS in place, already ISO 13584 certified. Now, they are asking me to automate most of the processes. The current QMS is on Sh...
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Hi Community, I've recently changed the context of a custom field from global to a specific project context in Jira. Now, I've identified that there are still many issues outside the new con...
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We need to implement a feature in our Jira Service Management that allows for a pre-submission check to determine if a user has access to multiple participants in our CMDB (Configuration Management D...
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Hi, I am trying to re-vamp our existing form and trying to connect it to ServiceNow so that I can use the Sent to IT option. Can you please guide me on how I can do that? Is ...
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We have an old project that I am needing to remove when a user is selecting an issue to submit to our backlog. I don't want to delete the project, but I just want to remove the option from being ava...
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Hi i want to have only one forms for my customer in my jira portal service dans when they select a problem its send them to a link that is a form and i want them to fill the form so it create an serv...
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Hello! We want to create different Queues for different IT teams and have them get routed there if they have speficic software mentioned like QAD, zoom, Active Directory Etc... Any ideas on ...
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| 17 | |
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| 4 |
| Subject | Author | Posted |
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| 56m ago | ||
| 2 hours ago | ||
| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT |