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Jira Service Management
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Dear community, I am wondering if there are other possibilities. I am using the cascade field to display my categories. Parent (category) A Child (subcategory) A1 Child (s...
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I have a form that automatically creates an issue in JSM. i would like to automate the form filling process via my n8n instance or custom api calls, and i have no idea how to go about it or i...
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Hi! Can I add jira permissions groups in to Customers in the project? Our Jira permission groups are synced with directory in Azure and are updating. The idea is that we need to add to the...
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Hello, I have a Tasks project and I would like to tag each ticket with a specific value (in this case - clients names). I have a list of over 100+ clients names. which field can be comp...
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I want to forward the form I added with automation to subtasks and I want them to be able to edit it. At the same time, I want the edited versions to be updated for all status. How can I d...
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Hi, Any suggestions on backing up Jira files so I can download and save them (Service Manager and Activity Timeline) The backup section not appearing under "data" management" as suggested in the on...
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Hi guys :D does anyone knows what does a green arrow facing down mean on a ticket? when i searched for priority icons, and when i tried on my instance, the low priority icon is blue. here is a scre...
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Hey. We have a rule to notify response team if alert is not closed in time. Although there are many different notification flows available (note added, schedule start-end etc.) there doesn't seem to...
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- opsgenie
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Hello In the input grid for my "incident" ticket, I want to add a form based on the value of another field, in this case "affected service". The content of "affected service" is the name of our app...
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Hi everyone, I am an org-admin in my company's Jira Service Management platform. We are on the free plan but recently decided to give a try to the Standard Plan, however when I navigate to ad...
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Hello, Could someone advise me if its possible for SLAs to be visible on a project's 'Board'. We are aware that the 'Queues' can be edited to show various SLAs, but we find the 'Board' is far more u...
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Hi, I copied dns record values and add them to my domain provider but they could not be verified. Do you have any idea what could be wrong? I've checked several times if I copy and pasted values pro...
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A custom field named "Request participants" is initially equipped in JSM and its type (class, object type, whatever) is "Request participants". I'd like to make a custom field of the type to hold la...
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Hi community. Here's the situation: I have created an automation to clone the issue from a service management project. This automation also copies the Priority, Repository (custom field), Attachmen...
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JIRA is used throughout my organization, but I just learned of its capability to discover digital assets on the network. I also learned about the NVD integration for vulnerability assessment. I am ve...
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I can't remove this workspace. Need to remove this and other another workspace to this project in Chat channel.
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I have a custom field in JSM, cloud version If the service request is empty, i want to force the user to update the field, before the ticket is closed. How can i do this?
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When looking at Project A, We are able to click on the Sprint field and see/select the future sprints in a drop down style list. In Project B, when we click the same field, the projects fu...
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Hi, I setup a service management project originally in English, then I added and switch to French as default language. I have done most translation of status, etc. But there's one thing I am not abl...
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Hi All, We have been using ADF to ingest Jira into our data lake for several months now. The connector has worked with no issues and we have been able to pull all issues and all the custom f...
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Some of the tickets have been disappearing and I think someone might be deleting them.
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How do I create a request with approval using a custom field?
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This is a question about the new/upcoming Operations integration of JSM and OpsGenie. In the AMA, it was showing that some new automation capabilities were coming to allow Alerts to ...
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Hello all, I hope you are doing well. I have been trying to implement the HMAC authentication system with my incoming webhooks from Jira to my Node JS program. However, I have been ...
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I have looked everywhere in the project settings and cannot find a way to hide the panel from the admin view when working tickets. We have it set to hide from customers which is good, but the team I ...
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| yesterday | ||
| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |