Community resources
Community resources
Community resources
Jira Service Management
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Good afternoon, I have integrated the support widget in several different portals, I would need to know how to configure the widget to be able to know from which site the supports that users write a...
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Hello, We use JSM to work escalation related tickets. When a person submits a ticket, we have a field set as "mandatory", and the submitter only has two options to choose from. The way ours is...
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Good afternoon, I have integrated the widget for ticket creation and I would need to connect it with SAML, so that the User field appears complete with the user who is logged in on the platform wher...
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Dear Community, I have created a custom screen for change requestion to capture the reason for rejection. I have added this screen in workflow transition to Rejected. But I am not getting a screen ...
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Hi Community Leaders! Watch our incident AMA on-demand! https://atlassian.zoom.us/rec/share/dxT4uqcHjaGe-vK4YkU4wxPIz3gWDbUfteBdGIO-R-uN9j2XM9sFqdU_08yhAiB6.3yXJ4RhV7ijEgViZ Passcode: v...
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Hello, Our customers soometimes need to Share their request with others, but the "Share" button is only able for agents. Is there a way to enable this button for all customers? Thanks ...
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I am looking for any addons or automation or API ways to complete these types of tracking. We are looking to track this data for every ticket within our JSM. Additionally, we only want MTTA/MTTR trac...
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Does Atlassian provide documentation for migrating Halp tickets to JSM? Is Atlassian sunsetting Halp? When will that be? Will users still be able to access the system or will it be completely ...
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Hi Team, getting 403 error while calling getUserAPI using API Token. It was worked till yesterday. URL : https://funvane-team-cd24ir8k.atlassian.net/rest/api/3/users Thanks, ajithkumar.M
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Hello: Does Jira have the ability to apply our company's records retention schedule to help desk tickets? Thank you,
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Hello Atlassian Community! It's been a few months since my department moved to JSM. We were having all our KPIs displayed through a custom dashboard under JS. Since we moved to JSM, we thought that...
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Dear Community, I want to disable post incident review - issue type as we are not using it, how do we disable it. Thanks Sanjay
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Hello Community - Are there any plans by Atlassian to start backing up assets rather than having to go to separate product?
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I would like to create the possibility for my customer to display individual articles in the service portal on the start page. To do this, I created the "theme" in the service portal and selected th...
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At the moment I have several Service Desk Projects for customers who are part of the same 'group' and for third parties. I want to consolidate all the customers who are in the same group...
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Dears, I have JSM datacenter edition and I have script runner is this possible to write directly from jira form to external DB ? using script runner or any other tool or automation
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I'm writing a slack bot that will notify users in the morning of their pending items in review and how log they've been in that status. The use case is for me to highlight when things have bee...
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And here comes the next question: We have several forms a customer can use to create an request for a service management project. As the information provided by the customer is the most important sta...
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Hi, I am creating a "Global automation" in which my trigger is triggered when there is a change to the issue's status, this status must be equal to "Approved" and these issues must belong to project...
- Question
- cloud
- jira-service-management-cloud
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I need a Mobile App for Enduser who will be able to raise / view ticket only. any lead
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Hi. How automation working? F. e. I have automation of cloning comment. I write comment and in this moment the automation are disable. In 10 minute I anable automation. Are that automation will be wo...
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hi i would like to create a custom linked jira field. how do i do that? for example, issues and within the issues there is tags like hardware problem, software problem, etc
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Hi. When I make migration from JS -> JSM (with deep clone app) I disabled automations. But when started the automations - I see that my automations working when thay was stoped(dissabled). I made ...
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I invited some external users to our Jira service management project however they haven't accepted the invite. How can I remove those users from Jira? I can see them under "Customers" how...
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I have imported few issue to JSM data center using CSV file. I can see created as date and time of import and updated as bulk changes on request on same of import. however today when i change ...
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