Community resources
Community resources
Community resources
Jira Service Management
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We are currently using KanbanBoard and whenever the team tries to move Tasks, Defects or Stories to in Progress they come back with this error from the Jira Administrator: "This ticket is not part o...
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The email notifications work as designed based on rule however my HD team does not look at the dept email queue. We use a dedicates TEAMS chat within the company as an approved channel for comm...
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Is it possible to configure my customer portal so there are different areas (e.g. PMO, IT service a)
Hi guys, Please advise what should be done if I want my customer portal show different custom sections (e.g. HRD, PMO and System Administration). Should I create 3 different projects? Tha...
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In our company, we need to notify the Audit department whenever a ticket is approved. How can this option be configured?
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Hi guys, im scanning our server infrastructure with discovery tool. From one server where the discovery tool is running, Im scanning 3 locations (2 of them are datacenters and one of them is Azure)....
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I am trying to email with attachment links to a 3rd party (not a request participant) via automation so they can access the attachments without needing to login to the client portal. Initially they w...
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Hi, When trying to set up request channels (I need more than 1) I get a link to a document in HALP to learn how to create a request channel manually. But when I get to HALP it asks for creden...
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I have a Hardware Request ticket which has an associated Checklist assigned as default when the ticket is created. The checklist is for building the laptop which could be Mac or PC. Some of the check...
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Hi Community, I have a Jira Service Management account under Jira Software, where I’ve already created a support workflow setup for customer XYZ. Now, I want to add my client's Jira Service ...
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Hi. We have an issue where the registration date on time registrations made on tickets in JSM are sporadically changed from today's date to the 24th in a given month, sometimes 5-6 months ahea...
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It is possible to pause SLA using Custom field ?
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Why we are getting jsd-awssc-app.services.atlassian.com’s server IP address could not be found Error
Hi, In our ticketing portal, we are getting jsd-awssc-app.services.atlassian.com’s server IP address could not be found error on ad on. Can you please guide me how i can make it work? ...
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Hi, I want to use 1 queue per team in my incident management process, we have multiple teams to do incident management in different areas in our team. I would like to move issues to specifi...
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Hi everyone, I need to send an email to an outside client and I can pull all the data I need from JSON customfield_101** etc from the ticket but I can't figure out how to get the name of an as...
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Hello! As trivial as this might sound, my OCD cannot fight with it. Why is it that when I assign a custom icon for an issue type, it gets uploaded in low res? I am using decently si...
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I was wondering if it is possible to pull information from other fields into the summary field in Request Types when someone submits a request. I would like the summary to say "Ergonom...
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I have a short text custom field to capture manually entered value ex: 29 hours I need to convert this similar to time in status format ex: 1d 5h 23m Is there a way to convert to the above format? ...
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Slack integration with Jira Ticketing System (a.k.a. Jira Service Management) for external customers
Hi, Is there any good documentation (videos will be nice) explaining all that can be done using Slack as the chat tool for the Jira Ticketing System (a.k.a. Jira Service Management) with external cu...
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I want to connect the ticketing system with API, when testing using the administrator role it was successful. but when the role is changed, it fails and a notification appears, please contact your ad...
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I am trying to get the issue URL to be displayed in a Automation 'Send email' in the content field. When doing the same thing in the Customer Notification settings, I use the syntax, "[Displaytext|h...
541 views 5 0 Deleted user August 10, 2024 -
i want to creat a project in jira. at the level of creation after choosing EPIC i see only epic name
i want to creat a project in jira. at the level of creation after choosing EPIC i see only epic name and no summary about the issue created . where is my wrong in creating?
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Hello, I would like to limit the results for the Assets object custom field. I would like to limitthe results for User that he only will see the name of group in which he is a manager. I can managed...
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Using Assets Discovery Tool version 7.0.4.0 on Windows. I have multiple tomcat instances installed under E:\sw, so I have updated the default Windows_Application_Tomcat.pat pattern to use my root di...
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How do I filter the branches and premises of the Client Scheme in my form? my Scheme object Sucursales object Locales my form
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Hi Team, when recording time, the field Original estimate and Remaining time is available. I need another field that does not show me the original estimate but the budget approved in the meantime (...
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| Subject | Author | Posted |
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| February 17, 2025 1:01 AM PST | ||
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