Community resources
Community resources
Community resources
Jira Service Management
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I dont understand the integration very well. In my siem I cofigured but I have this error Result: ERROR: JIRA_IO - Invalid source instance. please input a correct project...
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Hey There, Can anyone please confirm if it is possible to change the workflow through automation without altering the issue type and request type? Specifically, I have a custom f...
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Hey Can anyone please confirm if it is possible to change the workflow through automation without altering the issue type and request type? Specifically, I have a custom field called "Tier,"...
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Hi all, my use case is as follows: My Opsgenie team contains a few integrations. One of them receives information from an AWS synthetic relating to the Networking functionality (produ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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...isplayName": "Subhash", "active": true, "timeZone": "Asia/Calcutta", "accountType": "atlassian" }, "created": "2024-07-19T12:28:37.131+0530", "size": 9304, "mimeType": "image/png", "content": "h...
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Hi Team, How do I configure the outgoing mail in JSM? I cannot see any screen visible in the settings system, and the outgoing mail option is not showing. Please let me know how to set up the outgoi...
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i am not able to send out reply to whatsApp number that created a ticket
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Hello, My company operates in multiple countries, such as Australia, Canada, and Pakistan. Each country has its own local ICT support teams (Tier 2 and Tier 3). However, we have one service desk (ti...
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I have an automation set up to move issues from Resolved status to Closed status after 14 days. The automation was working well until now. This is the error I'm seeing--- No transitions foun...
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Hi Team I encountered an issue： Opening the same workflow with both the new and old editors reveals that the displayed results are inconsistent. Is this a bug? &...
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Jira Service Management is capable of asset management. If a vulnerability is found on a PC, can it be automatically applied to the PC?
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I am trying to filter assets objects by a single-select custom field's value. Example: Location: Australia -- this is a single-select custom field Hardware: <Assets custom field, list fil...
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Buena tarde, Quisiera pedir de su ayuda para que me puedan indicar como puedo desactivar la opcion de "AI" en la seccion de filtros, adjunto una imagen de la opcion que requiero quitar:
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Hi guys, I have a Closed status that I want reporters or assignees to be able to select the Resolution once the status is transitioned to Closed status. I don't want to have it by default as D...
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I created a custom field with a multi pick user from AD. It worked great but i would rather it display in details , rather than under people. Is there a way to change the layout so wh...
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First let me try to explain the concept: In a specific status on workflow, 5 sub-task will be created on my task. e.g.: Workflow status: Load In Progress. Then create 5 subtasks with the same is...
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Situation: We are an organization that utilizes external business relationships that require access to Jira to provide customer support and execute business. Backgound: I have multi...
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We have our Jira service desk set up to create a ticket every time an email is sent. It works for all emails on individuals but does not create a ticket for mailbox emails that come from a group. Are...
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...ist of issues. Select an issue to view or edit it. -This is NOT true. There literally is NO “issues” button on a JSM project sidebar. Enable the project issue navigator The project issue n...
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To update more fields on an issue or ticket in a JIRA project using information from the description inside of an email. I'm just trying to autofill more fields, like the Part Number...
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...ventDispatchOption.ISSUE_UPDATED, true) UPD. The problem is that when I set the field value manually and then retrieve the field value by scriptrunner, I get the value 'es/8513f0d8-16c3-4a36-a41e-73ad733334b2'. But if I...
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The client has the role Service Desk Customer He can access the form on the portal but the field "Manager" (user list) is empty . image1 The client is also part of the group "Browse user...
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What is the purpose of this feature in opsgenie, as I don't see it mentioned in this article https://support.atlassian.com/opsgenie/docs/manage-on-call-schedules-and-rotations/ &nbs...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I have used the software with another company and am now setting it up at my new job. I used to be able to delete or cancel customer requests but it does not give me that option now..............
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Hey y'all! I'm at a loss here. I'm fairly certain that this is user error, but the user is insisting she has done everything correctly. We have JSM Data Center 5.12.10 and customer access to the po...
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| 11 hours ago | ||
| May 29, 2025 11:41 AM PDT | ||
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