Community resources
Community resources
Community resources
Jira Service Management
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I signed up to use it for free, but I was busy so I couldn't use it, but I was charged money today. It's absurd. Please refund me. I don't think charging like this would be a good image for u...
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Hi, our Microsoft Teams is managed by 3rd party. When I try to setup "Chat", I need to approve the installation of Assist Bot in Microsoft Teams, but do not have sufficient permissions. I was alrea...
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We are implementing change management in our environment and seek insights on handling emergency changes. In ITIL, the Emergency Change Advisory Board (ECAB) addresses these requests as a subset of t...
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When selecting the link for the Satisfaction report, nothing happens. The url does pop up in the browser window but it never resolveds It just spins. Tried a background re-index and a system re-index...
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Hello All, We have a on-call rotation for which we do not want to receive notifications to on-call users during working hours. This is why we created a notification policy which suppresses notificat...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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How OpsGenie event management-related functionalities compare with regards to other observability platforms own event managers?
- Question
- observability
- opsgenie
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Hi! Is there any information on OpsGenie regarding AIOps? I've found this article below, but I was hoping I could find some more specific to opsGenie, since my understanding is OpsGenie it is THE ...
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I'm currently in the process of creating a workflow for requesting a new mobile phone, but I'm unsure if it’s possible to implement this in Jira, especially since the flow needs to cross multiple dep...
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We have switched from Opsgenie to JSM and my colleague wants to set up methods of alerts notifications. But he cannot see the Alert tab in the left menu as I am. What could cause this? How to fix it...
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Dear all, since some time, my Customer Service Request page no longer working as expected under Chrome we use a Behaviours script to fill some custom field depending on another one. But since some ...
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Hi Team, Is there a possibility of recording test cases in Jira like Bugzilla or we need to import third party applications in Jira to write the test cases. Thanks.
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OpsGenie: Is it possible to have more than one Team as a responder? We have set up our Teams and each Team has their Sync set up as well. One Team though, Operations, would like to be alerte...
- Question
- alerts
- jsm
- opsgenie
- opsgenie-cloud
- teams
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Initially, When reporter was raising a ticket using my personal gmail (@gmail.com), it's getting converted into ticket and he's receiving acknowledgement and further replies on the tickets(I'm using ...
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is it possible in the portal to make fields dependent on each other and to show and hide them. Example: I have a field which is answered with "yes" or "no". If the answer is "yes", a field 3 is displ...
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When creating a brand new Jira Service Management project it defaulted the language to Japanese. Although our target population is Japanese, we operate in English and need the UI to be in English to...
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I sent Invited email for customer, but customer can't received invited email and help center don't have reset password.
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I have been enabled with Project Administrator and Administrator privileges but still I do not see project settings and other features which administrator should have.
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we have deleted one story today morning, can i restore it ?
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Sorry if it is difficult to understand as it is written by a Japanese with machine translation. I want to place one item for the customer to select on the request form and use another value ...
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Hello, We are currently using CentOS for our Atlassian products, but CentOS is reaching its End of Life (EOL). We are considering migrating to SuSE Linux Enterprise Server (SLES) or ...
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We have a global "assigned team" field that has options which are the same across ALL projects. However, the default value of this field should be different across projects. I ran into these problem...
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Hi all - Wanted to give you a heads up that we’re hosting a live AMA on August 27th all about automating your work in Jira Service Management. And we’d love for you to submit questions for us to a...
- Question
- alert
- ansible
- automation
- aws
- azure
- +13 more tags...
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We want to use Assist for approvals via MS Teams for several projects. We don't need the Support and Agent channels. So, I have the following questions: Will approvals work without those channels? ...
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I'm sure that I'm misunderstanding something, but changing the priority of an issue doesn't seem to be changing the Time to Resolution SLA that I have configured. What am I doing wrong?
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Hi, I need to get Salesforce's application name (This is one of the fields where a user enters the application name they are facing a problem with) in the alert created in Opsgenie. Any help would b...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
| February 12, 2025 11:38 AM PST | ||
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| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |