Community resources
Community resources
Community resources
Jira Service Management
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Currently there is no way to show a linked confluence page to the customer. I am trying to create an automation rule that when a confluence page is linked, the link is writen at the end of the descr...
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I'm trying to create an automation rule when a ticket is approved the ticket must be commented and ask the approvers a number. The approvers only see the ticket by the portal, thay don't have JSM li...
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I have a page that I would like to be accessible publicly (i.e., anyone with a link can see it), but I do NOT want it to appear in the support portal. Is there a keep a page from appearing on the sup...
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I have an event that requires someone on call but it only occurs on Wednesdays every 3 weeks for 3 different people. When I set the rotation type to 3 weeks, it populates weekly on Wednesday, and has...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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How do I include a link to the ticket in the body of the email sent by an automation rule?
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Hello, I am writing to request the removal of an email address from the suppression list on Jira Cloud. The recipient's email address (eder.lima@lojasmel.com) is currently on the suppression list, pr...
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We recently migrated our organization, and after migration the resolution of the tickets was lost. We have the "completed" status which is a finalizing status, and this status calls the resol...
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When comments are edited or deleted, they do not show in the case history. If the description gets updated, this is tracked in the history log. How can we see what changes someone has made to ...
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Hi, I am trying to find out how long each escalation lasts in our customer support team. For that I want to measure the time between - an alert has been acknowledged - an alert has been closed. &n...
856 views 1 1 Deleted user July 29, 2024- Question
- opsgenie
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Hi, We are preparing a JSM project to which anybody may send an email to create a Ticket. If somebody, not present in the Jira User Directory, sends an email to Jira he receives in return, by...
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Cannot provide screenshots. We used CMJ to migrate to a new instance of Jira. We also imported the Automations. The automations all exist, but when a user (even admin) tries to edit them in any way...
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I have several JSM projects and they all have their portal. Today only the client can view his or her incidents, but not those of other clients. How can I make it so...
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We have like 100 workflows and wanted to update Resolution to Done and rejected in Post functions, So can we update it bulk using any Python Code. Is it possible by anyway for a...
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Have a Jira service management project set up to generate tickets from emails to s shared mailbox. I am seeing inconsistencies that sometimes my customer notification emails are not getting received...
- Question
- cloud
- confluence
- confluence-cloud
- jira-service-desk
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How to capture department of the reporter/customer when they submit requests through email in Service desk project.
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HI, I have a JSM customer portal available in 5 languages. I noticed that sometimes the pre-set notifications mix these languages sending notification in 2 different languages (e.g. half italian, h...
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Hello, My technical operations team is curious on utilizing Virtual Agent for automation for our help desk. I tasked myself with navigating this advancement, but after reviewing the Atlassian begin...
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Hi, I have renamed some statuses in order to show customers "in progress" status for all the statuses that have different meanings just for the agents. The visible s...
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I have JSM Data Centre. I have a dashboard with an owner who has left the company. How do I change it? I can only see the option to edit Viewers and Editors. I am a Jira Admin.
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Hi all, I'm quite new to Jira Service Management and I'm using it for my IT dept to get ticket from our colleagues (internal customers). I would like to assign details to each customers, mainly I w...
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The images on my customer notification template don't show and always show a 'broken image' icon. When i inspect the email HTML with Google Chrome i can see that the URL is not being changed to the n...
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Hello, I have configured an email request in my Service project so when a customer send an email that creates the issue but if I answer to that email via email that is not adding a comment in the jir...
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When an alert is acknowledged in Opsgenie, I want the Opsgenie to trigger a custom endpoint URL in ServiceNow so that I can track who acknowledged the alert in opsgenie and when. I tried to create a...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hey all, I am trying to create an integration between my Azure infra and Jira Service Management, using an Azure Logic App with the HTTP action. I am simply sending the following to /rest/a...
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Hi experts, I'm coming across a frustrated problem of showing the Issue Labels on the Issue View & Kanban board Issue card. Here are what I have tried but still didn't work: For Issue v...
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