Community resources
Community resources
Community resources
Jira Service Management
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Hello I would like to display the help center in Microsoft Teams using JIRA Service Management . Are there any apps you recommend? As for the usage background, I would like to allow customers to cr...
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In the service request, i want to be able to create buttons like 1. Log work 2. Acknowledge Ticket 3. Close ticket i want to be able to make buttons front and centre for t...
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Sometime I catch myself struggling in deciding when to add an inbound and when an outbound reference. Do you have any advice or best practises? Examples: - Object type "Server" - Object ty...
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Hi, I'm tearing my hair out trying to get some form of AQL to work somehow - and test it. I have 2 assets in my schema: "Billing Accounts" and "Users". "Billing Accounts": Name (default label) ...
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Hi , We want to create Multi level cascading fields in JSM , can we try with behaviours or any other option Thanks
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Hello, How can we avoid SPAM in Jira Service Desk? We received 20.000 requests during the weekend. Thanks in advance! Laura.
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I have an automation that creates a task automatically on a specific date, but fails with the below error log Any idea?
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I know that I have done this previously but I am having difficulty finding the option to update a customer's email address to their full name once I have added them as a 'customer' . Has it moved? &...
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We would like to receive email inquiries via Atlassian's service management standard email account. If we send to the specified Atlassian email address, there will be no receipt. I ask for help. Than...
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One of our users, who is a JSM Agent, is repeatedly being prompted to log in after an unspecified period. The user receives a message stating that the queue is outdated, after which he has to log in ...
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I have filtered out a list of issues that I know need to be edited (different edits per issue, so I can't use Bulk edit). I find myself clicking on an issue to edit it. When done, I go back to the l...
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Another feature that I find is missing after the latest changes in the Organization > Customers breakdown is that we have no way to filter when managing organization or customers for details field...
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Hello, when we use form internal in our servicedesk and the forms has an connected custom field with asset. The search for the asset is not working. The field is searching and searching and search...
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I'm looking into using Jira Assets to make a system/service/product/program directory/catalog. Now each system is owned by a team, and every team has their own Service Management Project. When the ...
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When will it be possible to have Assets automations on Jira Assets Cloud (like it was available for Insights server version) ?
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Hello everyone, I am building an automation in our Jira Service Management project. Now I am stuck when it comes to formatting the internal comment that should be added, as part of th...
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We currently have our OpsGenie alerting 4 team members when a Major Incident ticket is raised by staff. Is there a way to for OpsGenie to look for key words in the ticket context/subject lin...
- Question
- keywords
- majorincident
- opsgenie
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Hi Team, I've a technical project that used custom field as "Project" In this field, i can drop down the list and i can choose one. Each of one, that is the project name of my support project. I w...
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Hello, I'm looking for a way to automatically receive a sanitized Jira issue export. By sanitizing, I mean I just want an export of the issue summary, description, attachments, linked issues, and co...
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After upgrading Jira 8.5.17 to 9.12.7, when we try to create a issue, the issue is getting created but it is getting duplicated and two issues are getting created with different ID.
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Hi Team, I would like to customize my fiscal calendar and set these calendars in JSM cloud and also need to set the start day as Saturday and end of week as Sunday.
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Hi every one as jira admin i create a service management project but in portal(JSM) i can not see any request type from this project. please HELP:(
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How to assign appropriate role for customer & where to restrict the configuration option
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How does one create a button on service requests. i want to be able to create buttons here for - Close Ticket - Add work log - Schedule Ticket
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I am facing the below error while creating an automation. I want to share all open issues list with our whole team. I have tried the filter subscription option also. But I want the list in a spe...
Related collections
Atlassian Community Events
| User | Count |
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| 36 | |
| 15 | |
| 9 | |
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| 6 |
| Subject | Author | Posted |
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| an hour ago | ||
| 2 hours ago | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT |