Why "//" is being added as suffix to reporter's email address

[Bharat Kumar Bondalapati]

I came across Jira tickets and can see that ''//'' is being added as suffix to the reporter's email address. This used to work fine before and nothing has changed.

Any solution to resolve this?

[Bharat Kumar Bondalapati]

@Dave Mathijs Yes, it is connected with an identity provider (Azure).  

[Bharat Kumar Bondalapati]

This is resolved and it was an issue at Atlassian

[Andrew Hewitson]

This started appearing on our instance recently as well.  We linked Azure to our Atlassian Guard about 3 months ago with all users imported weeks ago.  We also use JSM Asset management which we have had for about 9 months.    But this problem only showed up last week.  So it doesn't sound like it's related to our Azure - Guard integration or Asset management as confirmed by Atlassian.  I'm working with their support right now for a solution.

[Dave Mathijs]

Hi @Bharat Kumar Bondalapati is your Jira site connected with an identity provider via Atlassian Guard? Or are these manually created/invited users?

[Dave Mathijs]

@Bharat Kumar Bondalapati Please double check the settings and connection with your IdP in that case. I'm pretty sure the root cause is in that configuration somehow.

[Bharat Kumar Bondalapati]

@Dave Mathijs Checked IDP settings and everything is confiogured correctly.

I also found this which I faced 3 to 4 days earlier: https://community.atlassian.com/t5/Jira-questions/Stop-auto-encoding-field-values-containing-as-mailto-links/qaq-p/2378643

This is exactly what's happening with us as well