Community resources
Community resources
Community resources
Jira Service Management
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Hola buenas tardes necesito crear una regla para que los nuevos ticket creados, se asignen a una persona diferente segun el horario en que son creados. Si alguién me podría ayudar se los agradesco. ...
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Im trying to set up notifications for P1 alerts, the alert is recedved, and then acked, but i want to notify after a certain period of time when this alert is not closed but just acked
- Question
- cloud
- jira-service-management
- opsgenie
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The recent addition of 'Add People' to a dashboard is generating Admin notifications for users that already have licenses, in some case multiple notifications. Notifications received when ...
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Boa tarde, Muitos emails do nosso domínio estão na lista de supressão. Com isso os usuários não estão recebendo notificações. Poderiam verificar por favor? Agradeço desde já?
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Hello, I have one question. I need to create a new JSM project and ideally use the settings of another one. But when I put "Share settings with the existing project" I can't find this project. I fou...
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How to resolve this issue and Actual Jira software in preview show? Save Comment Request payload : { "body": { "type": "doc", "version": 1, "content": [ { "type": "paragraph", "content": [ { "type"...
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Hello dear When receiving a request by email, a ticket is automatically created for support. But lately, we are facing a problem that manifests itself by creating a ticket each time someone ...
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Is it possible to have a formatted default response in JSM Forms? It should look like the image below. Here's how it looks in JSM Forms,
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Hi! :) I'm creating a filter (reports) and apparently if I get a template that contains sub tasks, there is nothing I can do to be able tosee the main task where that sub task is, or the other around...
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Hi i need to make a report about how many support tickets were solved in 0-2 hours 2-4 hours, etc. I can have this information in a table, but i cannot use the jql functions to have series about dif...
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Hi I'm trying to see if it's possible to split out a round robin in an automation, so that on finding Monday / Tuesday / Wednesday in {{issue.created.format.fullDate}} then it will assign...
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Over the weekend a red warning has appeared at the top of the page saying "No agents left". We are fully aware of how many licenses we have - how can I hide this warning? Users are alarmed by it even...
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We make designs for our issues in confluence and link that page to the jira issue. I want the customer to know about this confluence page so they can review the design. Is there a way to make it vi...
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I've created a new automation rule to replace the legacy "comment updates reply status" rule but I am having problems with it not triggering. The rule is pretty straight forward so I don't really kn...
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[deprecated] migrate to AUI dialog2 or use `current` prop from `jira/dialog/dialog-stack` module get @ batch.js?locale=en-US:3699 (anonymous) @ batch.js?locale=en-US:4446 e @ batch.js?locale=en-US:95...
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It seems the API accepts email addresses for some user fields but not all. Can anybody help me understand this a bit better? From my testing "Raise On Behalf Of" accepts email addresses, single use...
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Hi, is it possible to disable the hole Customer Portal in a Service Project? Much thanks in advance! Regards, Dennis
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Hi all, I've a lot of projects on my Jira instance and I checked that some projects have a custom color cards defined on a kanban board. I tried to change my card color but the custom color don...
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Hi all We store our SaaS Licenses in our CRM. I would like to get that data into JSM so when a support person looks at a ticket they can check licenses and end dates against the org. Howeve...
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I am specifically looking to have an SLA breach email message appear in an existing HD TEAMS chat channel for visibility and resolution. I am not specifically looking to use the conversat...
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We are currently using KanbanBoard and whenever the team tries to move Tasks, Defects or Stories to in Progress they come back with this error from the Jira Administrator: "This ticket is not part o...
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The email notifications work as designed based on rule however my HD team does not look at the dept email queue. We use a dedicates TEAMS chat within the company as an approved channel for comm...
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Is it possible to configure my customer portal so there are different areas (e.g. PMO, IT service a)
Hi guys, Please advise what should be done if I want my customer portal show different custom sections (e.g. HRD, PMO and System Administration). Should I create 3 different projects? Tha...
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In our company, we need to notify the Audit department whenever a ticket is approved. How can this option be configured?
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Hi guys, im scanning our server infrastructure with discovery tool. From one server where the discovery tool is running, Im scanning 3 locations (2 of them are datacenters and one of them is Azure)....
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