Community resources
Community resources
Community resources
Jira Service Management
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Is it possible to change the url in Customer Service Management? E.x. my current url is: https://tvbet.atlassian.net/servicedesk/customer/portal/1 We need : https://betcore.atlassian.net/servi...
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I’m having a hard time getting SLA per team within my organization and I’m looking for suggestions in the community. Here’s my use case: IT Help Desk takes 6 hours to acknowledge the ticket and wo...
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...hare all public (customer-visible) comments made in a issue via email. This design is particularly useful in scenarios where you want to generate reports, notifications, or emails that i...
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How do I set up Service Outage Notification to Customers like Atalssian does for their Major Outages
How do I set up Service Outage Notification to Customers like Atalssian does for their Major Outages? We need to set up a mass notification platform that is manually triggered when we have a mojor o...
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Hello Atlassian Community! I encountered a problem while setting up Services in JSM project. I can create a new Service, name it and set tier but when it comes to choosing Service Owners it says th...
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Al, I'm trying to set up a manual trigger to open a ticket from another ticket. The triggerissue has a field called "My Engineer" of type SELECT SINGLE USER. I want that the new issue that will be...
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I have a 50+ service projects, each service has different services, so i created all schemes for each project there is any lagging could araise on this stuff please let me know ?
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Hey Community! In order to create a new subscription, please follow the steps from the following article - https://support.atlassian.com/opsgenie/docs/view-global-and-team-reports/ ...
- Article
- analytics
- opsgenie
- schedule
- subscription
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My jira service project is now suspended and even I can not see the product list in the system." It respond with "Your Atlassian Cloud products are suspended"
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I created an automation rule in Jira Service Management to send email notifications when someone rai
I have created an automation rule in Jira Service Management to send an email notification whenever someone raises an issue. While I am receiving the notification emails, they are showing "Jira Autom...
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I'm really new in this concept. I have to design a form and the request is: One Field, where someone put domains comma separated or not and in the end, we know how much domains we have. I got a sol...
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Hi all, I see a new button that allows for "record a video" on JSM, which seems to use loom which Atlassian bought at some point. It was kind of a surprise to see, does anyone know where it comes f...
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Hi there, I will simplify this for the same of the example. I have two different object types Supported Monitors Monitors Supported Monitors has the name and a restock level. Name: Mon01 ...
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Necesito que cuando un usuario cree un objeto en insight no le aparezca un campo ya que se llena automaticamente. Cómo se puede ocultar?
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First off, I am completely new to groovy script. I do have some coding experience (in college) So I am not as well versed in this as I'd like to be. We working on tracking our laptop assignmen...
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I want to be able to filter the change calendar based on location where the change is occurring( the locations are included within the details of the change tickets)
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Gostaria que após o cliente realizar uma solicitação, aparecesse além das informações padrões, que são: "Status", "Notificação ativadas", "Tipos de Solicitação" e "Compartilhada com", aparecesse mais...
- Question
- jira-service-management
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I have configured mark a field on the field configuration as required. The result is that the field is not longer on the right side. Instead, the field is below the description field which makes it ...
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When you add a request form to your portal you can have your project as open or restricted to invited parties. Is there a was to have a form on your portal password protected so that I could give out...
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We have used Jira at the Kelley Business School for several years. We now struggle to find a way to download or print a report showing our performance analytics for the last 2-3years. &nbs...
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Adding screenshots of rule, audit log and Cloned ticket. Both tickets are of same type. Although I am curious to know if that would impact this automation Any input would be appreciated
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For context, I am my companies Application Administrator / Atlassian Admin. We have recently migrated to Cloud. We have 5 customer support portals (JSM projects) that are all configured for my compan...
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For at least two of our JSM projects the Assist Chat integration in Slack is not relaying issues created in Jira back to the Agent Channels. We have noticed some other wonkiness since the depr...
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How can I show a message to my clients in an email or in the request portal, indicating the volume (high, low, normal) of requests that we have to attend to? as if it were a traffic light which gi...
Atlassian Community Events
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