Problemas Instalación Jira software trial atlassian-jira-software-9.12.14-x64

[Juan Manuel]

He instalado la version trail de jira software para hacer parcticas en Local . Y no reconoce el usuario admin o no recordamos la contraseña. Cuando reinstalo no me permite seleccionar o crear un nuevo usuario y estamos en bucle no permitiendo el acceso a Jira Software. Por favor, ¿como podria solucionar esto? Quiero instalar un Jira software desde cero para practicar

I have installed the trail version of Jira Software to practice on Local. And it does not recognize the admin user or we do not remember the password. When I reinstall it allows me to select a new user and we are in a loop not allowing access to Jira Software. Please, how could I solve this? I want to install Jira software from scratch to practice

Version : atlassian-jira-software-9.12.14-x64

[Joseph Chung Yin]

@Juan Manuel 

Welcome to the community.  Are you asking for Jira Software Application/JSM Application for the Cloud env or On-prems env?

Don't quite understand as you listed out Jira Application version.

Please advise.  So we can assist you better.

Best, Joseph Chung Yin

[Juan Manuel]

Thanks Joseph is jira software trial 

[Joseph Chung Yin]

@Juan Manuel -

So, it is for On-prems Trial.  Because only on-prems env will reference to application version.  

If it is for the Cloud env, then version is irrelevant.

Hope this helps.

Best, Joseph

[Victor Law]

Hi @Juan Manuel

Welcome to the community!

Perhaps you can try to set a recovery password for the admin user via JVM, as documented below:

https://confluence.atlassian.com/jirakb/restore-passwords-to-recover-admin-user-rights-972329273.html

Thank you.

[Juan Manuel]

Hi Victor,
I'm going to try this article.
I'll let you know how it went.

Thank you.