Community resources
Community resources
Community resources
Jira Service Management
-
Hi All, I have created teams and services. Service1: JIRA India Team Service, Team1/Responders: - JIRA India Team Service2: Infra India Team Service, Team2/Responders: - Infra ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
Hi, I'm reasonably new to JSM and have Admin permissions (org admin). I created a sandbox and copied the data as instructed in documentation in Atlassian. Furthermore, was able to import Auto...
-
I have an automation that works inside a sandbox version where I recieve an emailed request (this is automated aswell and will always be formatted the same way) and takes the information from the des...
-
I experience both flickering and jumping in the interface when opening and browsing through attachments in Jira. It started just a while ago and doesn't stop. I can't seem to fins why this happens, b...
- Question
- cloud
- jira-service-management-cloud
-
Need to find a Solution for Starting the SLA. We wanted a SLA to be started once an Date Field is Updated. For Eg: Field Name ==> Last Date for Submission = 09/27/2024 I need the SLA should ...
-
Hello everyone, i have a custom field (checkbox) with 9 options. When any of these options are selected, an email is automatically sent via a post function. Now my problem is: For up to ...
-
Hi, dear community, I'd like to extracta a list of users we have in Confluence only and who re active. Meaning - to see for how many users are we currently paying in confluence. What setting ...
-
Is there possible way to change or add another field depends on choosing on dropdown? on requestor portal when creating a request. Example: when I select Option 1 on drop down, auto add of...
-
Hello. Perhaps someone can suggest a solution for this situation? I want a user-pick field that lists particular users, but those users would NOT get a Customer access to the Project, because I need...
-
Dear Community, I am at a bit of a loss. How can a customer who has submitted a ticket via the service portal and subsequently delete the attachment? I have already checked ...
-
Hello team, We have to extract key fields including subject and ticket number from a SNOW email notification into Jira Service Management. The key objective is to extract key fields from the email b...
-
Hi I am automating as in the attachment, but it gives an error. Can you help? In the Service Desk project, I want a ticket to be created at the date/time I want and its status to be "on hold".
- Question
- admin
- administration
- automation
- cloud
- issue
- +6 more tags...
-
Hi All, Is there an option within the JSM Platform to send out mass emails to all users within different organizations setup? Vikas
-
Hello Everyone! I want customer to input Either Yes or No in one of the custom field I have. I don;t want to create a radio/Check box field type. I want the field type to be short text & somehow...
-
Hello, I'm trying to understand if the following scenario is achievable. Currently, when a Jira Service Management (JSM) issue is created, an email notification is sent to all our em...
-
I've set up a Jira Service Management product and documentation is leading me to a dead end. Can you provide step by step instructions on how to do this: customer emails help@company.com t...
-
We have lots of customers configured as Organizations in Service Desk. Jira sends email notifications in format e.g [JIRA] (DS-3414) Products add to manual collection not working I want to upda...
-
I'm having problems with a template to create issues on Jira.. The steps from the template are straight simple: - Pick a Jira account (mine) - Select a Jira domain (https://company.atlassian.net) ...
-
I am trying to solve for a recurring issue where customers are automatically being removed from the project that I work on due to inactivity. So for example, I have a customer who created a ticket &g...
-
Ever since I installed the SCRUM template, it has gone into an eternal loop. The only way I can stop the loop is by selecting the Help icon and have the Help page that pops up on the righthand side o...
-
hola buen día, alguien me puede apoyar, tengo un formulario en Sandbox y deseo replicarlo o copiarlo a otra instancia, en este caso seria a Producción, alguien me puede apoyar diciéndome como lo hago...
-
We are facing a problem using the mail handlers, since when a user sends an email to an issue to leave their comment, it does not leave the information of who triggered it. This is im...
-
I support a department with a wide variety of teams, needs, and functions. We collect requests from employees both internal and external to our department, as well as non-employees from around the wo...
-
Hi, everyone! community atlassian , I need yours help. im trying make condition on SIL(power script). My target: Make condition, witch get value in field (select list), and next-> any ac...
-
Hello, We have integrated our HR email box with JSM project where all emails sent to that emailbox will be created as JIRA tickets. In Some emails, employees will cc the managers and send the email...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 18 | |
| 10 | |
| 8 | |
| 6 | |
| 5 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 5 hours ago | ||
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |