Community resources
Community resources
Community resources
Jira Service Management
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hi we're currently still on our 14day trial which in template modifications aren't allowed. we were just wondering if you can send the entire "activity" / ticket history when someone updating a tick...
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Hi. I connected JSM with Microsoft Teams but I am not able to see the Microsoft Teams field in any ticket. Someone can help me?. On the "Project settings > Incident management" menu I see MS Teams...
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We have a JSM project where the tickets are supported by people on shifts. Someone will raise an issue in one shift but then the next shift starts and the ticket is still with the original shift. I h...
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The https://preveil.atlassian.net/jira/servicedesk/projects/HELP/settings/notifications/internal-notifications page does not load. Please see the attached screenshot with browser console logs.
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Is there a way to track the cost of a ticket or service? For example, if we a facilities ticket to move a Fridge can we assign that a cost and track it?
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Hi All, We want to allow the editing of major incident toggle field only for one user group. How could we achieve this? Many thanks, Veda
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Hello! Our team is currently in the process of testing/validating the migration of Opsgenie to Operations in our sandbox environment. We still have Operations on and completed the migration. I did a ...
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Hello World, Can a variable be created for canned responses? We have a field that would be great to use in some of our responses but it's not in the set list.
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Hi everyone, I have 2 environments of Jira One of then it´s possible to create some hyperlinks after "summary" field and before "description field” view So, with this, I can create my...
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I'm creating a Jira automation to send a web request to a third-party tool and create a ticket based on the response. The logic is as follows: Schedule the automation. Create a lookup table: [{ "...
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I would like to create a ticket in MS teams where anyone in our organization can submit a request using that form, and that submission then creates a task in Jira through their integration. &n...
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Hello everyone, I’m working on a JIRA project and need to rename attachment files in bulk. Specifically, I need to convert file names from Cyrillic to Latin characters. Here’s what I’m trying...
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I pulled some data/exported for Q1 and Q2 of this year for Jira tickets, and the Time in Status field gives me variations on this: 10018_*:*_1_*:*_6025310_*|*_3_*:*_2_*:*_171802251_*|*_10030_*:*_1_*...
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I am trying to export objects from my Jira Assets Schema. I have never had this error before.
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Hi, I'm trying to find what is the best way for onboarding new staff. Currently, the HR specialist asks the hiring manager to fill out the onboarding form ...
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How to proceed this products
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I have a team that wants to do more customizing of the Customer Satisfaction survey. They'd like to adjust the number of options for the user to select from (default only allows 1-5 with no abi...
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When I go to an on-call schedule I can export the calendar that lists the entire team's schedule. But I only want to see my own on-call schedule on my Google Calendar, not my teammates'. How do I do ...
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- opsgenie
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Within "Resolution code", I seem to have duplicate of some of the fields. I would like to understand why I have duplicates.
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How can I amend "Resolve this issue" form? I would like to add another category below issue. See attached.
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Email Notification is not receiving to Reporter after commenting(Publicly) on a ticket by Asignee or
Hey There, We are encountering an issue with the "Email Notification - Once Commented (Public Comment)" feature in Jira Service Management. Specifically, customers and reporters ...
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Hello community, anyone have suggestions or could confirm that the smart value {{worklog.comments}} is not working within Jira Cloud? I've run multiple tests and the resulting email always is blank w...
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I would like to link several fields to the summary so that they appear one after the other in the Summary field. Is that Possible?
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Hello I have two list-type fields, one is "Request Type" and the other is "Products". I would like to make a connection so that when the Agent selects the "Request Type", an option is already...
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Getting issue could not retrieve profile information: Unexpected token O in JSON at position 0 when using external OAuth2.0 with Atlassian Jira.
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