Community resources
Community resources
Community resources
Jira Service Management
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Hello Team, I went through the Atlassian document for integrating Manage engine with Jira. However while trying that I am not able to find Manage Engine. Please help on the same. Document link: ...
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Hello, In a jira automation, I'd like to retrieve the "Language" attribute via an AQL in order to send an automatic comment in either French or English. I've tried 3 times but it doesn't work. Here a...
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We have 2 nodes in our Jira cluster. Most of the time I see uneven load between the nodes. The first node always has more load than the second node (e.g. 200% and 10%), even though they are in the sa...
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We have a Jira Service Management Project that we have been using for a while. Starting about a week ago, some of the email messages that the project is connected to have not been imported into...
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I want to import a long list of services into JSM with a CSV file. I see instructions for importing Issues, but I want to import Services with Name, Service Type, Tier, Service Owners, Change Approve...
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I've integrated a custom field called 'Employee's Asset' to connect hardware assets within our system. This field has been added to the 'Request' issue type in our service management setup. Currentl...
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I have, say, 5 different request types in JSD. Each of them has at least one form and those forms have multiple-choice questions that are NOT tied to a jira custom field. I want to be able t...
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Hola. En mi cronograma las epic no muestran incidencias secundarias cuando utilizo el filtro de etiqueta. Acá el cronograma sin etiquetas: Acá el mismo cronograma al filtrar por etiq...
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We have an Asset Table that has 45K+ items of which over 50% are not needed. Is there a way to delete these records without do it one-by-one or is deleting all the records and rebuilding the ta...
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Estimados, estoy teniendo problemas con algunos usuarios que al momento de cargar comentarios en los issues de Jira les muestra el siguiente mensaje. Revisando los permisos de estos en&n...
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How can I not send any emails to the requestor when they create an issue under certain request type?
What I am attempting: One project, 2 request types. 1 request type will act as normal, and send the email notification to the requestor: "We received your issue..." but if they come in through the o...
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Hi, How to make a JSM portal to a Featured portal or hide it I am at the help center by going to Go to Settings () > Products > Jira Service Management > Configura...
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Right now, the URL for the portal uses a serial number to identify the project (`https://xxx.atlassian.net/servicedesk/customer/portal/1`). This is pretty insecure, since a `/1` implies the existence...
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Did you know that over half of the service projects in Jira Service Management are created by teams outside of IT? At Atlassian, in addition to ITSM practices, we rely on Jira Service Management fo...
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In our projects we have the "share with" field where we have the options to share the ticket with our entire organization or with no one. Sharing tickets with the entire organiza...
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I would like an agent from one JSM project to create a new linked issue in another JSM project where they are not an agent. Is this possible? I am able to do this as an admin but it looks like the ag...
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We had recently moved the JSM server to JSM Cloud and we had migrated all the data from the server to Cloud as per the document. Since there are few users who still have the old URL of the ticket in...
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Hi Team! I and my organization are researching ways to use a scriptrunner to comment on the linked item in project A, the existing content in the attachment field of the original item in project B. ...
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Hi We have some JSM projects which have invited customers, and some which are open to the public. Is it possible to create projects where only people who work in our company can access the portal t...
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I am trying to display a customer details record I created (see attached) in the issue view of a Request Type. When I follow the steps in this article, I don't see the field available to choose....
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Bonjour à tous notre entreprise a maintenant Jira comme logiciel de support. Nous avons créé des filtres personnalisée pour une meilleur visualisation. Mais malheureusement dans les filtres personna...
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I want to create multiple help centers, but with domains different from my cloud domain. Is it possible? Example: My current cloud and portal: help.123ABC.com I want to create 2 portals with the do...
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About 6 months or so ago my phone stopped ringing when I get an on-call notification. I only receive a text message. I would prefer it to ring. I have an Android phone. Nothin...
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- cloud
- opsgenie
- opsgenie-cloud
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I have always set email request type for incoming emails. Are there any changes and I can't find? Project settings-> Email requests-> more (as describet here: https://support.atlassian.com...
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I read this link: https://support.atlassian.com/jira-software-cloud/docs/import-data-directly-from-trello-into-jira/ But I am stuck at the second point because I am no able to find "More" f...
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