Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone , I am new to JSM and OpsGenie and want to understand How to set up on-call to mobile phone ? My org has Premium license for JSM and opsgenie is available with it. I see on-call o...
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...hat contain a valid issue key to be added as a comment to the issue" Allow customers to create accounts on the Customer access page = true Channel Access = Open Issue: When I send any reply to the t...
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I am new to JSM and am setting up SLAs. I just realised that we have customers in different timezones. Is it possible to set this per customer? I want to make sure that the SLAs apply correctly for t...
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Hi All Once a Jira Project has been created with a scrum board, can we replace it with Kanban Board, e.g., Current Board type = Scrum New Board type = Kanban while keeping all the remaini...
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Hello Community, I have a customer that uses two project in the Portal. Now I need to revoke access to one of them. I can't delete him from Customer in a project. In Atlassian Administration I can r...
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...{ "users": [{ "name": "SomeUniqueName", "groups": ["jira-servicemanagement-customers-COMPANYNAME"], "active": true, "email": "some-email@gmail.com", "fullname": "Full Name" } ] }
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We have many printers that are different models. I need to be able to have pattern for almost every model as OID is not the same on all models for serialnumber/model/Vendor. Have tried...
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Hi all, I have a branch that loops over an asset, and creates a comment for all the ones where the field in the asset is blank. It works fine but I'd rather have one single comment. Is there any wa...
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Does 2FA affect the email connectivity? The connection keeps having problems after successfully adding the email and then it gets dropped again Please advise
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While reading about integrations with AWS Cloudwatch, I saw the following note: "Bidirectional integrations aren’t supported in Free and Standard plans. All the other integrations are supported at...
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All cards in project "SCF" will have a counterpart card in another project ("WS" "DEV" etc). When the counterpart card is updated (status, Team assigned, due date) I want to trigger updating the SCF...
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I have been trying for a while now to figure out a way to get the items in a custom dropdown field to be populated (when the request form initially loads) based on the user's organization so that whe...
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We have a web form on our website that generates a ticket for anyone who is unable to reset their password. However, JSM creates the ticket with a staff member as the Reporter rather than the c...
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Hello I have recently configured emailed requests for our service desk project. Emailed requests only allow Summary and Description fields. Is there a way that the email that customer sends have m...
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This question is about Jira Service Desk (Data Center edition). We have a handful of non-agent users who need to be able to run JQL queries and create dashboards. I have been unable to find a way to...
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For all the gamers out there, how do you apply gaming strategies to optimize your Atlassian tools? Share your top hacks and let's level up together!
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I would like to move the location of the embedded jira widget icon on our UI. I cannot figure out how to move it from the default location in the bottom right. Is there a way to do this? This is impo...
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How can I export alerts from opsgenie to Sheets, similar to using the Jira Cloud For Sheets extensio
I need to export alert data from Jira in the same way I export issues. How do I do this?
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How to add the date and time field for registering the request in the downloadable PD
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I'm exploring JIRA Service management (or any other Atlassian product) capabilities to interconnect and Interoperate with other ITSM tools, to build an ITSM ecosystem between external enterpr...
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New to Jira Service Management, we are trying to use the pre built Change Management workflow for planned changes. One issue we have with it, is once it is set to approval, it sends the email to the ...
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Hi everyone, I’m working in Jira Service Management and need help with automatically updating the "Organization" custom field in requests. Specifically, I would like to have this field populated or ...
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Hi folks! I've completed the move from Opsgenie to JSM Operations. With that I've recreated all of the routing, escalation paths, rotation schedules. The problem I'm having is...
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I created a script that would attach files to a jira ticket. The script then creates a comment with hyperlinks that when selected will auto download the files. It was working correctly, however now c...
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Hello Expert, Can you please support me for script for auto assignment from jira groups. I don’t even find the solution anywhere. Thanks, Mathavan M
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