Community resources
Community resources
Community resources
Jira Service Management
-
I am having issues assigning a team as a service owner for a service in JSM. It only shows 1 team to choose from but when I search for the other team, it doesn't bring up any suggestions at al...
-
I'm working on integrating a Jira Issue Collector into a React application. The integration generally works, but I've encountered a couple of issues: Duplicate Loading: The Jira Issue Collector so...
-
Good afternoon, guys! In my company, we have a single Service Desk (Jira Service Management), where we deal with all types of requests in the same place, and we want to keep it this way. But as we ...
-
We use Jira Service Management (cloud) and Customers can raise requests in Help Centre no problem, but not "share" requests like Agents can using the Shared With (+) feature when viewing Requests.&nb...
-
...he behaviour to not work on the portal. Hide all Fields and Tabs fieldScreen.tabs*.fieldScreenLayoutItems*.each{getFieldById(it.fieldId).setHidden(true).setReadOnly(true).setRequired(false)} g...
-
Hi We're setting up JSM as follows: Approx. 150 customers, most customers will be allocated to 1 or 2 organizations. We'd like these customers to be able to see and receive notifications for any re...
-
Hola estimados, espero todos se encuentren bien. Tengo una pregunta, hay forma de hacer que un usuario cliente unicamente con acceso al portal pueda visualizar las incidencias enlazadas desde el mis...
-
Hi, How can we setup the function in Jira in order to lock the status change of a ticket ? We allowed to send the tickets to multiple approvers and what we want to do is preventing changing t...
-
A crucial aspect of my asset management involves calculating costs for goods that I sell to customers. I need to include the purchase price of the goods to the objects, but there doesn't seem to be a...
-
Hey, I'm trying to add to a form - a "CC user" field where users can add other users to the ticket they are raising. I've only been able to do this in the following way (see screenshot) The problem ...
-
When a user creates an issue, he receives an notification. The user can send a reply on the notification, the reply is added as a comment to the issue. But if the user send a second reply on the noti...
-
Hi, On any given Jira Service Management ticket, if the request type is empty, is there a way to customize the right-hand side and the fields on there ? When there's a request type, you c...
-
I want to create a custom URL from a field someone enters from a custom field. If the custom field (labeled Rule ID) is entered as 1000. I want the automation to populate a certain we...
-
Hi Atlassian Community, I’m looking for a way to apply specific security and restrictions settings to attachments in Jira, independent of the issue's permissions. Here’s my scenario: Groups: Group...
-
Hi Atlassian Community, I’m working on setting up a Jira project and I need to configure permissions related to forms. Here’s the scenario I’m dealing with: Groups: I have two groups, Grou...
-
In our setup, we have various JIRA admins, most in different departments to the JSM admins, how do I prevent JIRA admins accessing JSM? I was setting up an automation and when to change Who...
-
Hey! I am looking for an easy way to see when a customer has added a comment to a ticket. We have over 600 tickets in the system, and since the customer cannot tag the service agents, it is a ...
-
We are setting up Jira Service Management in our organization. A concern is how we can easily allow all our staff at our organization's domain, i.e. irri.org, to write email to the designated email a...
-
Hello :D I created a Service Request with automatically created subtasks. I have maybe 5. My team correctly noticed that they do not know when they can start their subtask. It would be nice to recei...
-
Hi, We have script listener created for create, update and generic events and it is working. But the problem is the change to the group picker field value is not reflected in the history of the tic...
-
Hello! I want to customize email notifications for customers but do not have good skills in html/css. Maybe possibly some of you have some pretty template I can use? Thank you in advance
-
Ich finde keine Dokumentation über die notwendigen Berechtigungen in Jira Servicemanagement für Assets. Ich möchte per Script in einen Objekttypen schreiben. Ich verwende die URL https...
-
Hello, Automated tickets are not getting generated from email channel. Getting below error in the connectivity logs. What does it mean and is there any resolution.
-
Hi Community, I'm looking to remove the initial email confirmation notification in Jira Service Management (JSM) so that users receive notifications directly without the need for con...
-
The whole Knowledge Base process seems be dysfunctional. Problem Clicking/Tapping a KB Article while entering a Request opens a new tab. After reading the article, you are not taken back to...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 25 | |
| 12 | |
| 12 | |
| 4 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| Thursday | ||
| Wednesday | ||
| January 8, 2026 3:28 PM PST | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT |