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Customer Facing Portal: Updating Status

Customer Facing Portal: Updating Status

Customers are able to log into their portals to submit tickets to our team. However, they are also able to cancel or resolve tickets. How do I remove those options from their portal?

2 answers

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Hi @Gretchen Hyslip,

Welcome to Atlassian Community!

This is controlled from the workflow. If you open up the workflow and click on the transition you want to hide from the customer you have the option to disable that transition for the customer.

Screenshot 2024-10-30 at 9.33.32 AM.png

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1 vote

HI @Gretchen Hyslip

As @Mikael Sandberg stated this is workflow related.

To enable or disable the option for a transition, see the KB article,

show-or-hide-a-workflow-transition-in-the-portal

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Jira Service Management

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