Community resources
Community resources
Community resources
Jira Service Management
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Hello , is it possible to merge 2 type of jira product ? Like Jira Service management and Company-managed Software ?
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Hello, Our company is looking into the asset management feature of Jira Service Management Premium and one question came up that we couldn't find an answer to. Can we make it so that users have t...
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Right now, our portal looks like this when they click on a portal: When the customer clicks the 'need to raise a request' only then it looks like this: But I want it to look l...
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I would like your support, I found some user in our jira project, when they type their name in jira filed, they try on first name, but system is show other name and show personal email , where I can ...
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two paths were created in the workflow depending on the decision (approved, declined) along with the reason for such a decision. How to get information about what decisions have been made if the tick...
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Hi Team, We are using standalone Opsgenie, and we use tags to categorize the alerts. I have one concern: if alerts are coming regarding servers, there may be different servers. For example...
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- cloud
- opsgenie
- opsgenie-cloud
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There is no problem with the notification settings in personal settings. I don't receive an email when updating an issue. What should I do
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Hi team I am not adding user getting the error while adding can you help me with it
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Hi, I am new to Jira, not a developer nor a system admin etc.... and struggling with automation rules. What I am trying to do is: 1) When issue is commented, 2) If issue's comment contains...
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In Jira Data Center Customer Portal, the data fields entered in transition screen by the the service desk agent is not exposed to the customer as these fields are not part of the ticket when it is cr...
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When it comes to first response time and resolution time, I would like to determine the hours and days these times should be included in and exclude holidays.
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Hi, Community, In today’s final JSM June product spotlight, we’re focused on software development teams and some of the Atlassian tools those teams integrate with Jira Service Managemen...
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We use Grafana alerts heavily in Opsgenie. With the Grafana integration not supported in JSM, how have you worked around this limitation? https://support.atlassian.com/jira-service-management-...
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Hello everyone, I have an issue. Let me describe it 1, I have a Team-Managed Jira project. 2, In that Team-Managed project, I created a Dependent Dropdown custom field named "Regio...
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Hello, I want to delete some customers from the service desk but there are no delete buttons. It's strange because they've been created in Organization by sending an invite. In Project settings ...
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We have the option available to us now to move our OpsGenie into Jira Service Management. Reading through the documentation there are a few integrations we use in OpsGenie such as Grafana and Nagios ...
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Buongiorno, ricevo l'errore "502 Bad Gateway" tentando di esportare issue in excel da un filtro.
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Hello guys, A client that works in security asked me why when he changed the SLA calander from a 9/5 to a 24/7, the SLAs stopped working. It seemed odd to m because normally, now the SLAs have more...
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The 'Jira cloud for sheets' app is not working. Here for me it appears as disabled. Here is an image
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I need a plugin or something in Jira built-in solution to give me an end solution to 1- set capacity and days off per user 2- track the actual time spent per task and status which is both so...
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I need your support I am not able to add the user to the user account for the guest getting the error (Mohit.Bhutani@bain.com) I am not sending an invite to that user kindly let me on it to f...
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Hi all, We have gotten a request from a third party who wants us to remove the following metadata from our outgoing (raw) mails: "Auto-Submitted: auto-generated" ..as this is making th...
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...ocation="https://id.atlassian.com/v2/customer/login/saml/callback?connection=saml-<guid>" index="0" isDefault="true"/> </md:IDPSSODescriptor> </md:EntityDescriptor&g...
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I have a board called "Production" where research tickets are available. I have another board called "QA" where the team checks quality of the production team. Since both are in JIRA, I want a...
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I just installed JIRA and relatively new to setting up for using it. I am not able to see fields status or priority in any of the issues. Please guide.
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