Community resources
Community resources
Community resources
Jira Service Management
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We recently have the need to build an on-call rotation and I was trying to explore opsgenie on my home instance. it seems from the time I looked at it a couple of years ago to now it is more fully in...
- Question
- opsgenie
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Hi! Does anyone have any experience with crating a template for an email requests for Jira admin? Any idea what could be a good clear template i can suggest customer for opening tic...
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Buenos días a todos... Cuando se incorpora a mi compañía alguien siempre necesito agregar el cliente desde el área clientes en el portal y luego he de irme a assets a crear de manera manual el usuar...
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Hello, My organisation is likely to need to implement a series of groups to allow us to remove some complexity to our authorisations model. (Basically the group selected is dependant on the organi...
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I have a request from one of our teams to hide an ID field from Reporters until their request is resolved. Example: portal field to be hidden is: ID 1. Jim submits request 2. Support investig...
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Is there a way to access the user and form details when a Jira automation is triggered by a form submission? I'm working with Jira Service Management (JSM) and I'm using the "Form Submitted"...
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Hello I have two instances in production js.atlassion.net (jira software) for the dev and jsm.atlassian.net (Jira service Management) for the supports. I have made an app link betwen my two i...
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Hello! Wondering if there is a way to get a JSM alert auto created (without associating a JSM Project) as soon as a Slack message is posted in a specific channel?
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Is it possible to reorder content that displays on the Teams page? I would like to push the ads to the bottom or even remove so that my added content displays on top.
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Are there templates or tutorials for setting up Jira Service Desk?
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Data Center Jira/JSM 9.13/5.13 Issue contains a Asset custom field to pull in Company asset and its attributes. One of those attributes is "contact name". Have a placeholder text cust...
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I created an organization and added customers to the org. How can a customer within the org see tickets created by other customers within the org? How do customers share tickets within their organiza...
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Our client got an auto response from our Jira helpdesk and used that email to try and email us. Because they used a new email, there was no header and this failed. Is there a way we can r...
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Hello, I have users associated with organizations and I would like their organization to be automatically classified when they open tickets?
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We have an expired full version of Jira Proforma and our accounts payable has changed the way we pay vendors. Jira supplied us with a evaluation license while billing is processed and our full licens...
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How do I prevent Agents from being added to request participants when they are mentioned in comment?
Good morning! Please see screenshot. We use a lot of custom notifications in JSM, and we would never want the Assignee to be added to request participants, because this would double up some of our no...
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Is there any way to have a sound play on the PC speaker when a new alert is coming in Jira service management
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Hi everyone, I’m currently an admin in Jira Service Management and wanted to know if it's possible to implement a chatbot within the platform. I’ve been searching for a solution but haven’t found an...
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In today's fast-paced digital landscape, ensuring that systems are monitored and incidents are addressed promptly is crucial. One effective way to achieve this is through efficient on-call scheduling...
- Article
- opsgenie
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Hi Everyone, I've noticed today on any requests that I'm creating that a customfield "assignment Groups" has somehow started appearing on all new "created" request types. I've done some search...
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Requirement: I am trying to implement a seamless redirection from a web application to a Jira Service Management (JSM) portal in a new browser tab. The goal is to automatically authenticate the ...
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Requirement: I am trying to implement a seamless redirection from a web application to a Jira Service Management (JSM) portal in a new browser tab. The goal is to automatically authenticate the ...
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Hi, I'm trying creating an automation in Jira Service Management, I want to get the value from the "customer detail fields", but I don't know how to describe smart value. How can ...
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It´s possibly create a report or query from API where MTTA and MTTR of alerts is calculate only in comercial time.
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The inflexibility of the current standard flows for Virtual Agent is a major roadblock to our team's ability to deploy this feature company-wide. We envision integrating it into our existing help cha...
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| 23 | |
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| Subject | Author | Posted |
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| 3 hours ago | ||
| January 8, 2026 3:28 PM PST | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |