Community resources
Community resources
Community resources
Jira Service Management
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Upgrading to 9.15.2 and a new QR Code Generator button as appeared. We would like to hide this button.
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We have a client that is asking to find the most common issues and most used solutions. I have been using JSM for years and this is one of the reports or dashboards that are hard to find out of b...
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Hello, I have several SLAs defined for my project. If an SLA is currently tracking an agent and the agent sends the request back to the prior status the SLA is stopped. Once the agent in the prior s...
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When I integrated JSM and Opsgenie, my existing services in Opsgenie did not sync to my JSM. Has anyone ran into this issue? I can make a service in JSM and it will show in Opsgenie. However...
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We're splitting users into AD groups and want to pull through PingFederate SP Connector to Atlassian for user management. PingFederate and Atlassian's documentation has not been helpful and we're not...
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...ser can open the ticket with assist bot, and it will ONLY post to Agent channel not req (public) channel. Effectively this is my way of turning on private requests for a single request channel, instead o...
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Hello Jira Community, My team and I are using Jira Work Management, and we need your help to solve an issue we're facing. Currently, each user can assign tickets to anyone when a new issue is create...
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We have a subdomain - support.hqmena.com which is configured and pointed to hqmena.atlassian.net in DNS but the URL - https://support.hqmena.com/ is inaccessible. Please advise on how...
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Hello, After the movement from Opsgenie to Jira Service Manager, where can I find the Global Alert Policies? I'm looking for this in Jira Service Manager: Create and manage global alert po...
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We are trying to set up Single sign up for Microsoft accounts to sign into the portal as customers only, allowing them to raise tickets from the portal However we keep getting "Need admin approval...
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I have set up a global automation to copy attachments between 2 types of issues on 2 different projects. When an attachment is added to the issue in project A, I want the attachment to copy over t...
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Does anyone know how to get automatically a list of all laptops, printers, NAS etc... in the office without entering them all in manually. We are all using MAC.'s. Is there some application that ca...
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I want to remove or make disappear the statuses from other clients from JSM portal. If client A is having the protal then client A should see only his related statuses.
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Hi, maybe someone can help me with this. I'm trying to get the user who deleted an asset object, and write his username to an object of a different type. I have already tried using the "Object delet...
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I what to make some fields mandatory when moving from one status to another(this I know how to do), but I want them to be mandatory only when certain label exists How can i do it?
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We are using Cloud Jira and as a cloud jira user we need to provide access to multiple users from multiple teams. for which we always need to create a ticket to admin. to automate and reduce manual...
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Hi team I have configured an OpsGenie to Microsoft Teams V2 integration which is working fine. Because it's a bi-directional integration I get the necessary controls to manipulate the alert fr...
- Question
- cloud
- opsgenie
- opsgenie-cloud
- read-only
- teams
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We are in the process of migrating our internal tools from OpsGenie to JSM. The JSM Alerts API is almost identical to that of OpsGenie but there are some key differences which are currently blocking...
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Hello community! Not sure what happened, but it seems that after the new update for adding up to 10 email addresses for a JSM project. We have one custom email address that has been set to reply to...
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I want to setup Jira ticketing system to create tickets automatically when we recieve a call for aws connect call center. Please update me is there any system for my issue. If there is, please guide ...
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I have a csv file with the following headings as shown in the screen shot below. Below is the mapping that I did with the External Import System. The sub-tasks won't c...
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As a Creative Media Specialist, I want to have a third category of comments on a Jira issue so that Jira Agent are only able to see specific comments. Background: In our pr...
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I have an automation set up with a webhook that sends incident data to another Jira portal. The recipient tells me that no incidents were retrieved from the webhook. What am I doing wrong?
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Hi, how can I create an automation that sends tickets created by email with the subject "ClientX Service Error" and forwards it to a specific queue?
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Dear Atlassian Community, I hope this message finds you well. I am writing to seek assistance with an issue I have encountered while attempting to import customer profiles into Jira using a CSV fil...
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