Community resources
Community resources
Community resources
Jira Service Management
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Hello, My team creates tickets and assigns them to an organization based on the project they are related to. Upon resolving and closing the ticket, shouldn't the Customer satisfaction survey be sent...
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Is there a way to add a message on the login screen for a JSM portal? Basically I want to put a message on the portal for users that don't have a login for the portal
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My customers receive the Request created email notification but not the Public comment and Status change ones, despite them being enabled. Checked Mail server logs, and there is nothing in the hist...
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What automation can I set up so fields that are in the Main/Parent Issue are auto populated when a sub-task (related to the Parent Issue) is created? I want the fields in the sub-task ...
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i deal with autocad drawing that need either updating or creating new. Also needs to be reviewed by engineering and others. How/what template should i start with to use this flowchart...
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Hello, I would like to build a asset dashboard using the Assets Dashboard Grid that would show me how many Licensed Jira Users I have. I wanted to confirm and ensure I am thinking about this cor...
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I'm a bit new to CMDB and with Data Manager becoming available am trying to import from CrowdStrike Falcon. The main thing I am trying to understand right now is how Data Manager determines what are ...
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If someone raises a ticket to a specific project (A) and the assignee approves of the ticket, can it be auto-routed to another project (B)? Or does it need to be closed, and a brand new ticket has to...
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Could anyone point me in the right direction of how to setup integrations from Service management requests to Alert UI (OpsGenie). There used to be a integration button that we could use, however it ...
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I would love a quick filter but am willing to label the ticket when the action occurs to report on it later.
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Hi! I have a bit of understanding about it but would like to have an expert opinion and how others are doing or managing it by the end or completion of each sprint (instead of opening each task and g...
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Hello, I can't find anywhere to modify this text on the ticket declaration page.
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Hi, The suggestions in the Help Center, can you tailor them to the specific customer which is logged in? For example customers of organisation X can only see article suggestions from space A,...
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Can I use a Service management IT Project asset and configuration management service to manage my MFG assets instead of just IT hardware? Would this be a reasonable fit for this application?
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I would like to invite customers to a portal so that they can view tickets. But the users should not be allowed to create their own tickets. How can I define the authorizations accordingly? M...
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I wanted to create an automation rule, however, It turns out to be a fail attempt and showing error in audit log. Also, when issue is created no CMDB user get updated automatically. Do not know how t...
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For my service project, I want to use the Teams functionality, but I don't need all the Incident Management options. Nor do I want all the unnecessary added clutter that comes along with them.  ...
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I wanted to create an automation rule, however, It turns out to be a fail attempt and showing error in audit log. Also, when issue is created no CMDB user get updated automatically.
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As an organization operating in the European Union, we would like to move our data from Jira/Confluence/JSM from the USA to Europe. Will the add-ons we use, which we cannot move from ...
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I am looking for an option to restrict Participant to add other participants to an issue. How can I do that?
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Bom dia! Preciso de ajuda para criar automação para quando um item filho de um epic se colocado para in progress, então o epic é colocado para in progress. Att
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I think I'm using custom fields in forms incorrectly. I have a handful of custom fields that I'm using in a request's Context fields. In my user form I want to prompt and provide dropdown...
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I'm not able to find API Integration option inside the Integration. Generated a key in key management, But it's throwing exception. { "code": 40301, "message": "To perform this action, use ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi Team, I am looking for automation for scenarios where one of us is OOO, and someone is seeking approval, asking for input, assigning tickets, or requesting an update. It should automatically noti...
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Moving an issue to a different project doesn't notify the reporter of the new ticket number reference. An issue is moved, has been set to : Current Assignee () ...
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