Community resources
Community resources
Community resources
Jira Service Management
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Hey There, I would like to configure email requests to raise tickets from the email inbox. Is it possible to connect or use my Microsoft account inbox without providing the password of my Outlook ac...
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We have two fields called Severity so I need to select the field for editing within my automation by its ID number. I am not sure how to do so. Any help appreciated.
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please email to me as soon as possible
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Is there an easy option/method to copy ASSETS from PRODUCTION to SANBOX environment?
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Hi, I am using JSM and have internal/external comments. When resolving, we have want to make the internal comments as standard to avoid wrong messages going out. How can i configure this? Thanks f...
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Is there any way to delay the integration trigger in Opsgenie? We use Zendesk integration to create a Zendesk ticket whenever an Opsgenie Alert is created. The problem is most of the alerts would be...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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In my form, there are many required fields marked with an asterisk (*). When I download it as a PDF, these asterisks are still visible.
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We have a JSM user already given an Administrator role in the JSM project but he still can't see the customize portal option when he views our portals. I have the same role and I have no issues. Is ...
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Hi, For the customer invitation email, is it possible to delete the message and link in the red box?
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Is there a way to create the google cloud monitoring integration with terraform? We will have the same challenge with slack.
- Question
- cloud
- opsgenie
- opsgenie-cloud
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The Ai Triage feature, in beta, is quite useful for support requests that are emailed in. I would like to auto triage all incoming support requests that come through email. Is this possible?
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My company is small, yet mighty so most of these are covered by just a few of us! ⌛ Resolve incidents the quickest, even major incidents - Jared! ☕ Let Atlassian Intelligence do all the hard wo...
- Question
- jira-service-desk
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Hi Community! For JSM June, let’s honor our favorite teammates who help our organizations operate smoothly every day. We know there are different characters on each team so we want to know… ...
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Hi Community! For JSM June, let’s honor our favorite teammates who help our organizations operate smoothly every day. We know there are different characters on each team so we want to know… ...
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Our team does not want to receive interactive phone calls through OpsGenie (the functionality is really bad, slow to connect, difficult to hear, leaves everyone frustrated, and often results in the w...
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I know I can use for example {{issue.key}} but if I have a custom field for the subtask, what would be the smart value for it? I tried a few things with no success: {{fieldname}} {{issue.subtask.f...
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Hi, By default all alerts are sent to a slack channel from OpsGenie irrespective of the priority of the alert. How can we setup multiple channels e.g. slack/email etc. and route the alert to a chann...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I have an app I've been building that currently is in the issue panel, It has a button that causes an Api call to create a Jira asset object. The problem is that while it works exactly as inte...
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...nclude_subdomains": true, "max_age": 600}', 'Nel': '{"failure_fraction": 0.001, "include_subdomains": true, "max_age": 600, "report_to": "endpoint-1"}', 'Transfer-Encoding': 'chunked'} response text = {"e...
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puedo integrar Confluence con InsighT CMDB?
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Tengo un proyecto en Jira Service, el cuál, requiero migrar a otro Jira donde estoy centralizando toda la información pero quiero conservar TODA la trazabilidad con sus adjuntos y demás. ¿Cómo...
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Hi guys, please help me ..... I only need 1 approver for my request but ..by default it appears that 3 approvals are pending...I followed the steps: project settings/workflows/edit service request/c...
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Good afternoon all, I am struggling with an automation rule that results in success however the action I am hoping to perform is not really happening. Here is what I am trying to achieve. If a sub-t...
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Hello! I'm trying to create an automation rule that will update the status of an issue to that of a linked issue. Both issues are in the same project. Example: Issue 1 is create...
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Please see screenshot. Mobile app does have option for "New issues" under PUSH NOTIFICATIONS, but after testing this for my project, this does not send a push notification to my phone with the Jira a...
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