Community resources
Community resources
Community resources
Jira Service Management
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Will the retirement of Teams connectors affect Opsgenie integration with Teams V2?
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Hello all! I am trying to create a Jira Automation where once a request is completed on one project, it instantly creates a new issue on another project. I am trying to transfer over the information ...
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I want to make sure that the creator of an issue can not approve it himself. I saw screenshots with a field "Exclude approvers from:" (e.g. reporters). That is exactly what I'm looking for. However, ...
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I'm working within Jira Assets and am trying to create an attribute for an object that allows the user to input rich text information. This Atlassian resource indicates that the field Textarea "conta...
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We are getting below unnecessary information In ticket creation emails received from JIRA. I want to know the HTML code for this email and also how to remove this information
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So in the agent side of JSM (not the portal), an admin account is able to find articles using the "Search Knowledge Base" option on an issue. However, regular agents (just non-admins) are able to sel...
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Hi, We are looking for a Jira administrator to help our legal team create the right workflow for the legal template.
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Is there any way to prefix the certain fields in create issue screen based on user permissions.
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Install Jira Service Management on Existing Jira Software Data Center Helm Deployment w/o Internet. We already have Jira Software installed via Helm Chart using Data Center edition/license. Th...
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We want to copy the organization and Customers from different Jira projects to a specific Service Desk project. So, Is it possible to link multiple projects or link between two projects in Jira which...
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Are there plans to leverage AI to assist with issue assignments? The use case would be for issues assigned within a single Project, learning the patterns of assignments based on history and then pred...
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We sometimes tend to forget to describe how the issue was solved when closing an issue in Jira. So I would like to know if there was a way to add an extra mandatory comment field (only for i...
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Hello Atlassian Community! I set up SLA clock for Service Desk but it seems not to work correctly. Start and pause conditions are working fine, but there is an issue when it comes to the stop condi...
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Hi Guys, Need one help in JSM. I am new in JSM, is it possible to hide an option of a dropdown field in request form, field is linked with a custom field? We have Scriptrunner for ...
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I want to transition a specific issue which i have found using the search in a particular status. but when i use the transition and issue automation it gives me an option to only move the issue which...
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Im an Org Admin user, how do i update a user email or password for another user? I dont want the suggest or prompt feature. I want to reflect the changes automatically after saving. Why is t...
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I received error messages as follows. "You can't raise a request on behalf of this user because they need the customer role on your site managed by your organization admins." all users are ...
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Hello, Our company utilizes JSM for offboarding tickets. I have two separate custom fields on the offboarding ticket to capture the date and time that the offboarding needs to be completed. ...
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I configured the widget in JSM and embedded the script on my web page, it shows up pretty well and is also able to create service request via widget. The acknowledgement email that goes to the email...
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Hello, I have recently clicked the button to start the move from OpsGenie to Operations within the Teams in JSM. I am trying to figure out how to create an alert for a team when a specific value to a...
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Is there a way to trigger this Automation at the end of each day or Manually? The rule works really well - when someone creates a Link it copies the text from "Portfolios" field into "Tribe Name" bu...
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I want to display a simple pie chart using jira using simple data. But what I think is simple is elusive. I have a jira project. I use four labels with this project. Two labels are "RED" or "...
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We have a ticketing system where a user assembles a chart within our website and submits a ticket, our website then via the API converts that chart into an excel table and attaches the table to the t...
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Hello there. Could you please assist, after Google Chrome update to Version 127.0.6533.120 (Official Build) (64-bit) we lost the option for selecting templates for ticket resolution here ...
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| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |