Reverse Proxy Jira Cloud Servicedesk Portals

Vishnu Agarwal
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November 13, 2024

Hi, 

My organization have 2 Servicedesk portals on Jira Cloud - 

  1. <org>.atlassian.net/helpcenter/hr/  - HR
  2. <org>.atlassian.net/helpcenter/it/   - IT

But when we try to setup Custom Domains for them, I am able to only set one common and also it does not take me to individual page but to a portals page- `<org>.atlassian.net/servicedesk/customer/portals` .

To avoid confusion and to secure the URL behind a VPN we were trying to setup Nginx Reverse Proxy, using Nginx ingress controller and K8s External Name service. 

 

But getting SSL Handshake error.

apiVersion: v1 
kind: Service
metadata:
name: ithelp-service
namespace: test
spec:
externalName: org.atlassian.net
type: ExternalName
apiVersion: networking.k8s.io/v1 
kind: Ingress
metadata:
  annotations:
    nginx.ingress.kubernetes.io/backend-protocol: HTTPS
    nginx.ingress.kubernetes.io/upstream-vhost: org.atlassian.net
name: ithelp-ingress
namespace: test
spec:
ingressClassName: test
rules:
  - host: ithelp-test.org-test.com // I have org-test domain and using proper certs
    http:
paths:
- backend:
service:
name: ithelp-service
port:
number: 443
path: /
pathType: Prefix

 

Please suggest next steps and help resolve this.

Thanks in advance.

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