Community resources
Community resources
Community resources
Jira Service Management
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Hi Community Members, I have created two custom fields, customfield_1 (which can store single value from the list - High, Medium, Low) and another customfield_2. I am trying to populate customfield...
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Hello there Community! You’ve probably already heard the good news that the alert, on-call and incident response features are now easier to access in Jira Service Management Cloud. We’ve r...
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Hello everyone. I'm setting up a new scrum board on Jira and I'm having some issues trying to set the Squad field on the cards. There are some options that were created before (not by me, since it's...
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Is there a way of creating a automated notification to the service desk team when a request notification fails? I have a couple of email addresses that I have been testing my set up with and one o...
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Hi, Currently, we are using the Jira service management Free plan, we want to change the plan to the Standard plan with an annual commitment with 10 seats. On the billing page, there has been ...
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Is there a way to have a sound notification when a new ticket comes in for a certain project? I have looked everywhere in the settings, but I cannot seem to find anywhere you can do that. I wanted to...
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Noticed that the "search" in the navigation bar (this one) in Jira Service Management Cloud doesn't check the reporter field when you search. So if I search "John Smith", I only see tickets ...
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Currently, customers have the opportunity to generate requests from the Assist application. When displaying custom fields from simple lists, it does not display complete information. Does anyone else...
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Is it possible to set up queues for employees so that an employee receives one ticket at a time based on their skills and if they have set their status to 'ready'
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I'm often on a web page (we use Firefox for the most part) and would like to create a Jira issue with simply the URL of the page I am on as the summary. I've not found a way to do this but vaguely r...
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Perhaps some kind of table format. Specifically, I need to know which person spent how much time completing tasks and the time of status changes. If anyone has encountered this, I would be grateful f...
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I have set up an automation that sets the priority of an incident based on the impact and urgency, following that I want it to send an email to the support mailbox with the summary, description and p...
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Hi, I have set up tags for certain alerts in the Azure portal. Unfortunately Azure integration does not offer such Dynamic properties. I also looked in payload and I don't see it there either....
- Question
- opsgenie
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Hello All, We are new to Jira and have signed up for Jira Service Management & Confluence. For some reasons, we created a new instance and transferred our data from the first instance (C...
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We have three different Jira Service Manager to act as helpdesks. We want our platform users to single-sign-on to the respective help desk based on their platform profile. We are using Salesforce as ...
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In other words, if an agent is configured to use two projects, does that count as one seat or two?
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So I was just given access to Power BI Connector for Service Management. I have created a new data series that I would like to look at what information it pulls. But when I click on the URL to open t...
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The smartvalues, that are listed in the Jira official documentation, such as the following, do not work in E-Mails sent using Jira automation: {{issue.status.changed.date}} {{issue.updated}} I'v...
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Hi Team, I have recently been trying to get the customer access portal link for my Jira board, so that I may share it with clients. However, I am unable to do so, and unable to find much help for ...
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Good day Everyone, I am stuck with the Automation implementation of the "Allow Customers to reopen...". My Problem that I am facing, is that the Automation works but it sortof ignores the if...
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Hi, in JSM, I want to know how to determine the first and last name of a customer from their email address. Currently, I am returning with an email address from a mailing list associa...
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Hey There, I would like to configure email requests to raise tickets from the email inbox. Is it possible to connect or use my Microsoft account inbox without providing the password of my Outlook ac...
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We have two fields called Severity so I need to select the field for editing within my automation by its ID number. I am not sure how to do so. Any help appreciated.
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please email to me as soon as possible
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Is there an easy option/method to copy ASSETS from PRODUCTION to SANBOX environment?
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| June 17, 2025 9:50 AM PDT |