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Jira Service Management
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Has anyone else been unable to import the Ethernet Mac Address from Intune using the EthernetMacAddress mapping? WiFi Mac Addresses are coming through just fine, but there's nothing visible in stage...
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Hi Atlassian community, I'm wanting to setup an Automation rule in Jira Service Desk to automatically transition to the status 'cancelled' (resolution = 'Rejected') when the status is change...
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One of its useful features is the ability to attach notes to alerts, providing crucial context during incident response. There are exciting opportunities for enhancement in how these note no...
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Can you create an automation/rule under a parent or does it have to be under project settings? I don't have access to the project settings.
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As some we are taking a lot of care not to mix cloud with self-hosted infrastructure... and open ports to our (hosted) jewel of the crown. So despite having tons of jira automation, we never found a...
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Hello, I am looking for a native way or an app to delegate approvals to a college when the user is off, using this solution, a ticket can't be blocked because one of the approvals is on a vac...
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Hi, I received approval of a project in this email account internationalatlassian@gmail.com . Is that real or scam? Also, someone got in touch with me through Telegram. Thank you Nathalia
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MI CUENTA APERECIO INACTIVA EN LOS PRODUCTOS DE JIRA , NO SE COMO ACTIVARLOS DE NUEVO , YO OCUPO UNA CUENTA GRATUITA CON MENOS DE 7 USUARIOS
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Hi Atlassian. I changed the sla, namely I clicked on edit and unchecked the start sla (when assigned) and left it only in progress. My task count started and stopped in one place maybe someone can he...
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Hello, How can I move a project from one issue-type screen scheme to another?
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I have one JSM project that isn't allowing me to add users that have been assigned with the Product role of "stakeholder" but on another JSM project I can add those people into the stakeholder field....
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My organizaion's admin is no longer valid an i need to transfer the role to another user. I do not have access to their email or account.
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This workaround is designed to assist Jira Service Management (JSM) projects in exporting new organizations in bulk. At present, there are limitations, as creating multiple organizations in ...
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Hi, I would like it if we could automatically transition the status when an assignee has been set from Unassigned. For example, When the status is in Open, and I were to assign t...
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Hello, I am trying to achieve client-side validation of fields on the customer portal, before the requests are submitted. NOTE: Open for suggestions on any of the applications available in market...
- Question
- cloud
- customer-portal
- forms
- jira
- jira-cloud
- +2 more tags...
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Hello, is it possibile to make mandatory on the portal page the fill in of a form for a non-agent customer? In particular, i'm trying to make mandatory for a non-agent approver the fill in of a fo...
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Dear community, unfortunately, due to our mail server config blocking HTML script tags, Portal Notifications to users in our domain always see a ldjson block at the start of any portal notification ...
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Hello, I was wondering if anyone has used any well rounded vendor management apps for JSM. I understand that vendor management is a very broad term but we are looking at the possibilities a...
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Hello all, I have searched high and low but i can't find the option to change the layout of the portal that i have created. i can only add a banner and change the placements of the forms but i canno...
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Hello, We are trying to give the possibility to the customers, when creating a ticket from the customer portal, of selecting an issue (could also be just plain text of the issue key) from a dropdo...
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Hello Atlassian Community! Iām experiencing an issue with mail notifications sent to customers. The only notification our customers receive is when they create a new ticket by sending an email. ...
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Hi I want to make a Jira Filter which can Extract Information like Parent Task & it's Sub-Tasks as well (whether Assigned or Not) e.g., Task 1 Sub-Task 1 Sub-Task 2 Sub-Task 3 &n...
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Hi All, I have recently created a few dynamic forms that changes based on the answer of the initial drop-down custom field. I was wondering if there was a way to pre-fill this initial dynamic field ...
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Hi All, I just wanted to confirm does Jira send notification to other organization customers if any customer made a comment on closed request(All notification settings stay same)?
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Hi together, IĀ“m working on our BoschEnergyManager.atlassian.net Jira site and IĀ“m preparing to roll out jira for our whole Bosch BT company. Therefore I need a way to translate our confluen...
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| āJanuary 14, 2025 5:27 AM PST |