Community resources
Community resources
Community resources
Jira Service Management
-
We use Opsgenie heartbeats with the Slack integration. One of our systems went down so a heartbeat failed to reach Opsgenie which resulted in a Slack notification. Our devops operator using Slack clo...
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
Bonjour, J'aimerais comprendre comment associer un espaces confluence (bases d'article) à un projet de service (résolution des tickets). J'aimerais comprendre si les articles seront...
-
my email automation content : IT MAINTENANCE UPDATE Ticket No : {{issue.key}} Description : {{issue.Description}} Affected Services : {{issue.customfield_...
-
Hello to all I have an issue with my Jira Service Management. we used a shared mailbox to send emails and create automatically incidents but one day it stopped working Nothing changed by us...is it...
-
Hi All, Does anybody know how I stop getting these annoying popups from JSM when I log in please, My Company doesn't pay good coin to continue to get these popups. They have just started in ...
-
How can companies ensure business continuity when depending heavily on Atlassian products like JIRA JSM, JS, and Confluence, especially in the event of a significant issue like the recent crowd strik...
-
Hi Experts, May I consult you about writing a MDX in EazyBI for a measurement of our team's current "In Progress Aging Tickets“？I want the measurement to meet the below two criteria: 1.Issues create...
-
Hello, Since JSM is being tightly integrated with Ops Genie, there are two different groups of people who can be notified of the incidents/alerts Alerts entity is utilising only the R...
-
I use Jira Cloud for Excel, where I execute the following JQL: project = A AND issuetype = Bug and createdDate >= startOfMonth(0) and createdDate <= endOfMonth(0) I see that filter shows list...
-
I'm currently trying to integrate a confluence page into Jira Service Management as a Knowledge Base. When I connected it into my Jira Service Management Help Center, it pulled in a different order t...
-
Maybe I am just missing something, but there doesn't seem to be a way to copy / duplicate Knowledge Base articles. This seems pretty odd as the Service Desk Project "starts" with how-to template arti...
-
Hi all, I've a jira instance with a lot of projects and I need to configure a specific project to show closed date on items, how to do it? Examples below: A project with this field: ...
-
My account is managed by the administration, and we can't change the e-mail address. As a result, in the midst of several employees who no longer work for the company, we were unable to identify the ...
-
The Error Review Issue Type as a Sub-task shows in my project. I can create eazyBI reports with it but when I try to use it in an Automation job Jira says Error Review does not exist for the field Is...
-
Hi guys, thanks for read this one. I'm working to add the opsgenie in my projetc in the JSM, looks like there are a feature named on-call, I can see the calendary and others configuration there, but...
-
Hello Team, We need this configuration for calculation for internal project. Imagine we have two text fields, A and B. Using automation, we calculate the sum of A and B and display the result i...
-
Is there a way to manage our clients' purchased support time in Jira Service desk? Our software users purchase support time in hours or blocks of hours, and it is deducted in 15 minute incre...
-
Can I give them access to the automation part of Jira without making them admins?
-
I have a field Request Type in my Service Desk that has 15 selection options. When attempting to use this field in Dashboards solely "irrelevant" is appearing.
296 views 5 1 Deleted user July 31, 2024 -
How can I edit, change, or remove fields when selecting Resolved (Resolution). There are some other fields that were added into this from some other project, I don't know how. I am trying to add my o...
-
How do I add new team member in the onshore schedule in JSM from specific date onwards?
-
Hi Team, We are capturing a Field for Date of Birth. But there is like a problem for choosing the Year easily. We need to click all the month and revising the months to get into something &...
-
🚨 Calling All Incident Management Experts! 🚨 Are you deeply involved in your organization's Incident Management process, whether as a hands-on responder or a key stakeholder? Your unique insights ...
-
Missing Attachment field in Jira Service Management! Can anyone tell me why I am missing the Attachment field in my JSM project? The fields are assigned to both the Edit and View Screen and enable...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 47 | |
| 10 | |
| 8 | |
| 6 | |
| 6 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| 5 hours ago | ||
| yesterday | ||
| Tuesday | ||
| Monday | ||
| August 6, 2025 1:26 AM PDT |