Community resources
Community resources
Community resources
Jira Service Management
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Dears, I really like the recently introduced possibility to restrict request types from users or give only access to specific users. Mainly nice, but when you have customers that are si...
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Hello, We work in an international context in around sixty countries and are currently studying the JSM Data Centre solution with a view to implementing it for all our employees, but in thei...
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I am looking for a way to send notifications from Jira Service Management (JSM) to Slack without using Webhooks, as I’ve heard Webhooks might be deprecated in the future. Are there any recomm...
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Hi, I want to use Jira Service Management Cloud as a ticket portal for external customers, while Jira Software Cloud is used for internal ticket management. The aim is for customers to submit req...
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Hello community, I have a form with an Asset field. I cannot select more than a "value". Is this the expected behaviour or may I modify something to have multiple choices available? Thank...
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Hi All, can we add custom fields to the customer view of requests as show in the attached screenshot. for Eg we have fields : Type ,reference ,summery,status,service project,req...
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Currently to highlight the team development I look at the output from the Sprint Reports. I take the number of items 'Done' compared to 'Not done' i.e 8 done 2 not done = 80% delivered. As you can i...
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We've recently added JIRA Service Management to manage alerts from our customer facing applications. I'm hoping to automate the assignment of a responder team when an alert is created based on a cust...
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Hello, I'm not sure if this is by design, or if there is a flag somewhere that I have yet to turn on. When engaging the Virtual Service Agent, with responses, those responses are not added to the...
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We have recently started using the "Major incident" flag/toggle field in our incidents in our ITSM service project when appropriate. Staff want to be able to bulk update previously raised Incidents ...
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Hello, Community! I am currently encountering a challenge in defining the user migration strategy for a Jira Cloud to Cloud migration. I am seeking assistance from anyone who has relevant experien...
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Our environment provisions everyone who has an account in our identity management system a portal-only account. From time to time I'll need to migrate those to an Atlassian account, but this triggers...
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Hello! We're trying to find away to bulk load tickets on behalf of customers allowing us to notify the customer (outside of the org) to their ticket so they can see the progress and respond th...
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I have pulled 2 variables from the Description of the trigger issue. These variables can be added one at a time to the subject of the subtask that the automation is creating but I can not get b...
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HI - using Jira Service Management Support and I have a few projects that are no longer being utilized. I want to end date the customers tied to these projects without losing the ticket h...
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Hi JSM Community, I've been working on building either a Dashboard, a Sheet, or a Dashboard using Atlassian Analytics for my Major Incident Metrics within JSM. I'm trying to display the parent to ch...
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In Service Management, when I view a ticket and have added some apps, they don't load automatically. I have to manually press the button for each app to load on the ticket, which is a bit frustrating...
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I am wondering if there is a way to change the default preview items when users launch the embedded widget. Ideally I would like to list out all the different ticket types as well as some learn about...
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I need to know if it's possible to automate the transfer or synchronization of comments between a Customer Portal (likely Jira Service Management) and tasks in a Jira Software Project, both ways...
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We are planning to use Jira service Management as our Change Management tool in our company. We are still on the testing phase and would like to know if we can change the workflow to have a Two level...
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We currently have a project aimed at external clients. Now we need these clients to be able to generate requests through the web without having to register. The idea is to generate a form and...
241 views 2 0 Deleted user October 2, 2024 -
Trying to potentially switch to Jira but in testing here I have noticed while I can email the @atlassian.net email and it will add and update incidents correctly, but it won't send any updates b...
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We're looking at what may be possible with the embedded widget and want to add a hidden field that will be dynamically populated with a client ID from the page the embedded widget is placed in.
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I am wanting to merge two Service management projects. The steps I need to perform as I understand it, begins with those below. I don't see Advanced search, so trying to enable issue Navi...
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