Community resources
Community resources
Community resources
Jira Service Management
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Hello, Some users in our organization have a separate Jira license other than JSM. These users are JSM agents. For users with a Jira Service Management license, 1. Do you still nee...
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Good afternoon All! A user from the company that is starting to work with Jira Service Management have this problem. The jira Admin created a field named "Product", this field is a si...
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Hi - I've read several previous answers, and I've tried all sorts of things, but I can't get the automation to add watchers. What am I missing? Greatly appreciate your guidance.
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I work for an academic institution. We want to expand our current Jira service management and confluence implementations, but Atlassian will not work within our procurement process (Our curren...
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We have a IT Support system with multiple agents and I'm looking for a tool where a team lead can decide who is gonna be active for a specific time block and for the agent to be able to pause themsel...
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Associate an organization detail field to the service desk form
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When she is looking at one of the request create forms in Chrome, her cursor turns into a finger, like for a radio button interaction, but she can't interact with any of the fields on the form. ...
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How to link an organization detail field in the portal form
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...omeone guide me on how to configure the permissions so that reporters can only add public comments and reply to comments, but can't add internal notes? I think I might need to adjust some roles or p...
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Hi, A simplification of my use case would be as follows - As a portal user, I want to be able to create multiple entries of an object composed by 3 elements/fields (two dropdowns and one sing...
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I have a request from the agents using JSM, they would like to be able to track when they have a customer call scheduled in the agent view. Is it possible to utilize the calendar function with only o...
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Hi team, I have searched the topic from the community. Here are 3 Chinese v-card numbers as follows +86 (10) 8639 1403 +86 (10) 5225 3349 +86 (10) 5225 3354 I just want to confirm 2 qu...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello all! I'm coming back to Jira after using it for a while a couple of years back. I noticed Canned Responses have been added as a built in function, however there doesn't seem to be any way to us...
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Hi All I created an automation to close Master tickets that has a linked issue status = close or completed. I also have an automation that will comment out if the Linked issue is still in Open, Pen...
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Hi there, I'm new to Jira so please be gentle :-) In my asset inventory I have many systems that have "NUC" in the name - like NUC01, NUC02, NUC03, etc. I'm trying to create an automated rule...
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My entire company are able to access our service desk portal and raise issues. They are, however, unable to access their own requests. Even I, the Project Lead (with Admin permissions) cannot see any...
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I have an integration between OpsGenie and a JSM project. I have a rule to "Create Alert," whenever the status of a ticket becomes Critical. It looks like this, and it works great. ...
- Question
- opsgenie
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Hi guys, We have tried to connect our Azure AD (Entra ID) for the connection of the portal only customers in Jira Service Management. We have followed the following instructions for the setup: ...
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I have setup a new board Jira Service Management and have opened it up for users. Though the users are able to raise requests, they are unable to see the other requests raised. I unde...
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I need to edit the email configured in the client's channels, but when I try to access the screen it shows the message "This project is not available" Has anyone had this kind of p...
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Hello! I'm using the automation functionality and I tried to use the "Create value" action to save a variable and compare it with a number but it does not work. Here is the smart value in the v...
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We have different projects within our JSM, We have the current set-up as below 4 projects that deal with specific partner escalations (to be restricted to specific email domains) 1 project ...
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We currently have support teams located in the US, UK & India and would like to create an out of hours rotation schedule to cover the times when no team is online. So for example when the UK t...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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We are using dashboards that we generate monthly statistics and share with multiple users. Our current process requires us to: Create a new JQL filter Copy the master dashboard Update the compone...
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Hey, we currently looking into Jira Service Management Assets. Is it possible to bulk change objects in different schemes? If I try to bulk change the button is not available. Does it work as i...
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