Creating multi-lingual help center/portal with unsupported languages 🤔

[Tomislav Tobijas]

Hi everyone,

I was wondering if anyone had any experience with designing a help center/portal(s) with translations to unsupported languages.

Usually, we only had to construct portals that are used by the same nation (e.g. Croatian), but more recently we're starting to expand those projects to support more nations, mostly within Eastern Europe.

In this specific case, we're talking about language translations (only the customer-facing side) for the following countries:

• Croatia
• Slovenia
• Serbia
• Bulgaria
• Romania (supported)

I know there are open suggestions such as I18N-3834: Add more European languages but I was just wondering what workarounds have you used to achieve something like this.

Have you created different service projects for each country or is there something else?
I guess, potentially, you could use request type restrictions and then create multiple request types for the same thing, where each one would have its language.

Note that I would like to do this natively without using Marketplace solutions.

Cheers,
Tobi

[Valeria di Domenico]

Hi Tobijas,

I am expierincing the same Issue. We want to offer Knowledge Base Articles at least in German and englisch and we still did't understand how we can do it without translating manually every single article. Otherweise how we set the Knoledgebase to be visible just for the selected languange? Coul someone direct me to links or solutions? Thanks a lot