Community resources
Community resources
Community resources
Jira Service Management
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Hello everyone, I’m looking for a way to streamline our ticketing process by attaching an Excel file to tickets that users can download, fill out, and reattach when they submit their response. Ideal...
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I am attempting to get access to OPSGenie. I am in the OpsGenie group as a user, I have product access. I have not accessed it before. When I go to OPEN OPS Genie, I get sent to the Login page. It...
- Question
- opsgenie
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Today, we're thrilled to roll out bulk actions for managing Portal-only accounts. This feature is designed to help administrators streamline their workflow by enabling them to select and carry out bu...
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Hello everyone, I’m working on building a dynamic form that has 4 columns by default. My aim is to allow users to add additional rows to the form as needed. I’m hoping for the following feat...
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Set visibility permissions so that the client sees information about their cases and not all the cases in the tool. Or maybe set up profiles so that specific customers see certain informatio...
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Was looking into ways to auto index jira assets using script runner or some other method, currently looking at documentation but only found ways to create assets, edit them, or delete them. Nothing o...
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I have a JQL query I use in an api call to build a table of data based on a specific projects Jira tickets. It worked fine until very recently, when someone pointed out that it seemed like the data t...
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My organization is setting up the automation to create a teams meeting any time an incident is created. We are attempting to use a generic service account for this automation actor. The service accou...
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There is a big work from a certain customer, that needs to be assigned to a couple of workers. But JIRA only assigns the working time to one person. May JIRA allow a big work t, to be divided among...
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Hey team, another day another question! I have a JSM stander licence in my ORG. I want to do such a kind of configuration that customers can able to search all requests from the portal itself or abl...
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We often need to copy some external users into a reply to a support ticket. These people may be additional people from the client's organisation or our own that are not identified in Jira already.&nb...
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Good afternoon! So I am currently working on an automation rule to update all open issues in Jira. However, I want this rule to omit all issues that were opened between 4pm-5pm during the previous bu...
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We currently use Crumbs to maintain customer information. Crumbs is being retired and we are looking into Customer Service Management (CSM). CSM seems to have most of what we are looking for as we c...
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Trying to pre-populate some form fields from a lookup of a ticket and then values in the form pre-populated. Team submits a weekly risk assessment then follows up on a daily risk assessment that sho...
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Bonjour, Depuis peut sur le Service management de Jira j'aimerais comprendre comment partager un formulaire de remontée d'incident a mes clients sans qu'ils aient a se connecter sur Jira. J'ai para...
- Question
- jira-service-management
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I am having trouble utilizing the responses from the webhook step in the intent builder. It seems I cant create any response variables, even when I use standard ones like {{webResponse.body}}....
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Hello, could Atlassian Forge be used to create a fully customized portal frontend for a Jira Service Management project ? By "fully customized" I mean a different layout for work categories, request...
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Our team uses JIRA cards on a Miro Board to get a visual roadmap. I am showing both Target Start and End date on the JIRA card - but they show in the inverse order. They Show End date first - ...
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Hi dear friends, I'm the first here and I don't understand anything. Can you help me, thank you
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Hello, it's possible to rename our jira domain url? For example: company1.atlassian.net to company2.atlassian.net? Thanks
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Hi everybody, currently trying to import mail addresses from LDAP into assets. Goal: My aim is to have an object for every mail address within the LDAP. Problem: an LDAP User can have ...
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I'm hoping this is just a me thing and I'm not understanding the process correctly. The new asset manager looks amazing in the videos but in practice, it's clunky and borderline useless as an actual ...
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Hi, trying to configure it I get this error
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We have been using Jira Service Management JSM for some time for support requests from external customers. Now we want to open a second project in JSM so that internal employees can also make suppor...
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Hi Guys, Hope you all are doing well, I am trying to search an issue with issue-id for a specific project. I am trying to search an issue with issue-id and the search bar is project specific where...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 15, 2025 6:29 AM PDT |