Community resources
Community resources
Community resources
Jira Service Management
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We have synced AD asset data into Jira Asset management. Now we want to make the attributes view only. We are using data centre.
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As of a few weeks ago when I go to Assets, it will default to Detail view instead of list view. Previously once i picked List View when I would come back again later, it would stay in list view...
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Hello Community! I'm looking for some thoughts and discussion for some issues we've recently encountered. Some of them may be new, some may be already resolved (or worked around) by others -...
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We have setup AD synchronization with Jira Asset Management, but we were not seeing any attributes that are updating in AD with Jira asset management with existing synched date. We have already sync...
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Hi I need to find with a post-function the value of an attribute of an asset. The structure I can see via this dump {{ issue | insightFieldValue("customfield_10131") | dump() }} is: [ { "id"...
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Hi Community, from lurker to community member: it's my first time asking here! :) My team is using a JSM project to manage presales among the whole company. The ongoing issues have to be vi...
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During my imports something went wrong. Now my object type "Kunde" shows 1006 objects. But there are no objects (no filter):
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Please welcome, we have the following situation. In Confluence we have created a database page and also a regular page where we have displayed the database object. On the client side, when vi...
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Hello Comumunity, reagrding to this article https://support.atlassian.com/jira-service-management-cloud/docs/alert-notifications/ Unfortunately I can't find any alert notifications...
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Hi all, I hope someone will be able to help me with this :) 1. How can I hide the text I've marked in pink from the main page of the portal? The text in pink is OK in the next section because ...
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Hello, I want to send an automated message to our customer within tickets do inform that we wait for an answer after 14 days for example. How i can solve this if the ticket is in e special status. ...
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hello i can not export alerts, using the menu "export CSV". the .zip is generated, but when i open it, i have the following message : "compressed folders error : the compressed folder c:\.... ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I am having issues assigning a team as a service owner for a service in JSM. It only shows 1 team to choose from but when I search for the other team, it doesn't bring up any suggestions at al...
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I'm working on integrating a Jira Issue Collector into a React application. The integration generally works, but I've encountered a couple of issues: Duplicate Loading: The Jira Issue Collector so...
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Good afternoon, guys! In my company, we have a single Service Desk (Jira Service Management), where we deal with all types of requests in the same place, and we want to keep it this way. But as we ...
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We use Jira Service Management (cloud) and Customers can raise requests in Help Centre no problem, but not "share" requests like Agents can using the Shared With (+) feature when viewing Requests.&nb...
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...he behaviour to not work on the portal. Hide all Fields and Tabs fieldScreen.tabs*.fieldScreenLayoutItems*.each{getFieldById(it.fieldId).setHidden(true).setReadOnly(true).setRequired(false)} g...
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Hi We're setting up JSM as follows: Approx. 150 customers, most customers will be allocated to 1 or 2 organizations. We'd like these customers to be able to see and receive notifications for any re...
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Hola estimados, espero todos se encuentren bien. Tengo una pregunta, hay forma de hacer que un usuario cliente unicamente con acceso al portal pueda visualizar las incidencias enlazadas desde el mis...
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Hi, How can we setup the function in Jira in order to lock the status change of a ticket ? We allowed to send the tickets to multiple approvers and what we want to do is preventing changing t...
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A crucial aspect of my asset management involves calculating costs for goods that I sell to customers. I need to include the purchase price of the goods to the objects, but there doesn't seem to be a...
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Hey, I'm trying to add to a form - a "CC user" field where users can add other users to the ticket they are raising. I've only been able to do this in the following way (see screenshot) The problem ...
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When a user creates an issue, he receives an notification. The user can send a reply on the notification, the reply is added as a comment to the issue. But if the user send a second reply on the noti...
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Hi, On any given Jira Service Management ticket, if the request type is empty, is there a way to customize the right-hand side and the fields on there ? When there's a request type, you c...
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I want to create a custom URL from a field someone enters from a custom field. If the custom field (labeled Rule ID) is entered as 1000. I want the automation to populate a certain we...
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