Community resources
Community resources
Community resources
Jira Service Management
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This can be caused by SSO? Some customers have user in another Jira products in their company, this user could be reused in our Jira Service Management? The first customer was added manually by ...
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I stumbled upon this discussion on the topic and following the linked knowledge base article to set up the automation rule like for like (below) but it never gets triggered and I have no idea why.&nb...
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Hello, I am trying to create a "split process" of sorts in which: Person 1 submits a request type ticket creating Issue A. I then have an Automation which emails Person 2 with a direct link to com...
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I show that: https://confluence.atlassian.com/jirakb/automation-how-to-clone-tasks-stories-along-with-their-sub-tasks-1235853548.html But i need to clone the status of the Subtask too. How i...
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Hi, I want to know if there a way to embed Jira Virtual Service Agent/Chatbot on my website. If there is any JavaScript code snippet or if there is any URL that I can use to embed on my website dire...
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Hi, Let's take Ex:- User Name: Test user1 License Name: Git. License Owner: Test User3 I have setup asset management in Organizational Level. Sync user and assets information f...
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Hi, I have 2 Service Management projects with there own Knowledge base and there own Portal. (and there own user rights and agents) INTSUP Project with KBINT Space EXTSUP Project wi...
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Como posso auxiliar empresas e proposionar empregos, que nem precisam sair de suas residências, só usando um cllr ou notebook
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Hello, I sent a table to an end user, screenshot attached, but the user informed me that they did not receive it. When I downloaded and opened the .eml file in Outlook, I see that they are right and...
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I'm building a templated workflow to reuse across multiple projects and maybe I've been at it too long, but it was clear to me that a status of Waiting or On Hold was an In Progress status. But, now...
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- jira
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Hello I am attempting to set up a process where a Jira Request is submitted, automation is triggered, and attributes on an Assets Object is updated. The catch is that the Jira Request will contai...
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Hi all, we use "Surveys for Jira" for roughly one year to gather feedback from our customers. The plug in causes a huge workload for configuration as there is no option to share created surveys with...
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Hello, I am facing an issue when adding new clients in organisations: In my Jira Service Management, when adding new clients, the added person doesn't not receive the "welcome" email with the sign-...
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Hi there, We face similar issues as recently described here: https://community.atlassian.com/t5/Jira-Service-Management/Problems-with-Portal-only-Customer-SSO-Azure-AD-Entra-ID/qaq-p/2772912 (no ans...
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How can i see all tickets from our Group in Microsoft Teams? Currently i can only see my own requests but would like to see all tickets that are created by all users. The first screen is from my Te...
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I am currently putting together a business case for Jira and want to understand if we have our business name Domain name, for our Jira site, (eg @topstarme) can we have customers with the same e...
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I want to change config from send e-mail to send notificaiton for reminder in Service Des. How can I do that?
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Our auditors need a list of incidents with some details with some criteria as a CSV/Excel file. It seems that OpsGenie allows decent filtering but not downloading of the list. Is it some hidden feat...
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- opsgenie
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Hi everyone, The input field is deactivated in the AQL condition I want to perform in a Automation an AQL condition on a specific object. However, in the AQL condition the input field is de...
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Dear Team, we have an automation. We want to assign tickets to specific people according to the Products field in the tickets opened in Servicedesk. I am attaching a screenshot of the automation we ...
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Hello team, Need your help for transition the issue approvers group need to get email notification through customer notification template, but this template we don't have this kind of template. I tr...
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If the agent and customer have an ongoing contractual relationship, the agent may want to contact the customer. In such cases, there may be situations where the agent would like to notify the custom...
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In the new JSM Alerts, the option to add a person as on override is not available. Cannot type in a new name for shift override. The box is greyed out. See screenshot. ...
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Hello, I have an approval step in a workflow that is only used for access requests, when its not access requests I would like the assignee to be able to transition past it. What is the best way of ...
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Hi, We have forms linked to several request types. We would like to create subtasks based on the users answers after the form is submitted. At the moment we are doing this by creating custom fields ...
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| July 29, 2025 5:22 PM PDT | ||
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