comment: Reply to customer

[Tomasz Skarżyński]

Hello,

I wonder how to set the default comment "Reply to client", because the default is "Internal note". Is there a parameter for this?

Regards, 
Tomasz

[Dan Breyen · Accepted solution]

Hi @Tomasz Skarżyński at this time there is no setting to change the default to "Reply To Customer".  This is part of the new Issue Transition experience.  JSDCLOUD-14319 was entered on Atlassian's Jira Site to add this functionality.  I would suggest voting for and watching it for updates.  

All users will be getting this functionality.

You can get more information on the change from this Community Article: New-Issue-Transition-Experience 

You might be able to temporarily turn off the new functionality, but as that article states, eventually that will be phased out.

Hope that helps.

[Denis LETELLIER]

Hi,

 You will find this option into this menu :

https://YOUR_TENANT.atlassian.net/jira/settings/products/jira-service-management-configuration

Regards