Community resources
Community resources
Community resources
Jira Service Management
-
I have several columns Done Q1 2024, Done Q2 2024, Done Q3 2024, the columns have "Done status". After I place a card in such a column it dissappears, however, when i enter the cards name in the sear...
-
I need help regarding Smart checklists now showing on my issue screen when I deep clone it from another project. Both projects use the same Issue schemes, and I made sure Smart Checklist is en...
-
Hi @Atlassian Expert I have a question, we found several cases that when the user in our company (using employee email) tries to log in to our Jira Service Management Portal they will be blocke...
-
-
Currently Zendesk does this and it makes it easier for the customer to submit a request without having to answer questions about their device, browser, operating system, etc. Our clients tell u...
-
I followed https://support.atlassian.com/jira-service-management-cloud/docs/set-up-an-api-integration/ and created a new Jira > Operations > Integration. On the integration settings/det...
-
I am trying to create customer detail fields in Jira Service Management (JSM) using the API. I am using the following curl command: curl --request POST \ --url 'https://api.atlassian.com...
-
I have created a rule to add on User story, custom field Developer Assignees (that is a field that takes multiple assignees) to the same value of the sub-task assignee but that field does not update....
-
Our Jira receives requests from an older HR email as well as a service portal on our organization's intranet. That email is often included in company-wide communications that come through as issues, ...
-
I have a few custom SLAs to identify bottlenecks in a process but the SLAs on an issue seem to disappear after a Stop Condition is met. Eg. Start counting time when... Assignee: From Unassign...
-
I have the Slack<->Opsgenie integration set up and need some additional guidance on triggering a notification to Slack when the schedule changes. Is this possible? I'm okay with using a specifi...
-
I found this super helpful article in the forum to help write automation to send out the Customer Survey based on a specific resolution: https://confluence.atlassian.com/jirakb/how-to-customize-the-...
-
Hello Team, I want to confirm something within the OpsGenie - Jira Cloud integration. I want to confirm whether the integrations' Outgoing Automation Rules are all evaluated or...
- Question
- alert
- automation
- opsgenie
- opsgenie-cloud
-
👋 Hi Atlassian Community! Are you wrestling with tangled IT dependencies and struggling to keep track of your assets? You're not alone! I'm excited to invite you to our upcoming w...
-
Hello, I have a couple of reports created within our service manager project that are meant more for manager access. Unfortunately I am not finding a way to limit that access to only the project lea...
-
We use Jira Service Desk to manage customer tickets/tasks. These tasks are separated into different queues based on the "Component" value, which is set automatically at the time of task creation. All...
-
I would like to understand the possibility of assigning tickets using Automation Rules to People based on their Skillsets. For example: People object has the following Name: Rob Skills: A, B ...
-
Hey Everyone, What best practices should we follow when setting up SLAs in Jira Service Management to ensure they reflect real business needs and priorities? Thanks
-
I have the following rule set up to clone an issue from one project to another via a manual trigger. All the conditions are successfully carried out by the automation except for the last b...
-
We just implemented Jira Service Management (Data Center) for our organization. While we had lots of training and demos, there are still things that our team members don't quite get. I was wondering ...
-
Howzit everyone, Our IT staff currently have to manually capture a large amount of hardware data in our Assets database. When starting a new entry, Assets provides an option to select the data from...
-
In my object schema in Jira Assets I have limited some object types to certain users by using roles. I have also enabled access to the object schema for customers so I can use some of the object typ...
-
Hi Everyone, Hope someone on here can help with this issue! I'm trying to obtain the Help Centre URL from an issue on creation in an automation, so I can populate a custom field with the correct He...
-
I am currently an Agent and Admin in Jira, with the capability to create JSM projects in Production. However, when attempting to create JSM projects in the Sandbox environment, I encounter an error.&...
-
Hi, We have a gadget in a dashboard in which we use a filter. Among other things, the filter contains this query: issuetype = “[System] Incident” and (createdDate < endOfMonth(-1) and createdDa...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 15 | |
| 8 | |
| 7 | |
| 7 | |
| 6 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT | ||
| May 20, 2025 8:44 AM PDT | ||
| May 15, 2025 6:29 AM PDT |