Community resources
Community resources
Community resources
Jira Service Management
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Is anyone open to share their SLA Success Rate Target %? Currently my team is using a target of 90% Success Rate for First Response within: 1Hr for Highest Priority 4Hr for all others Time T...
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Hi Dear Colleagues, We have the following case. We have 2 instances and want, when exporting tickets from X instance, in the List View we can see the linked issues from the Y instance, but when e...
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Hey Team, We are currently in the trial period of the Premium plan for our instance ("https://cmimediamint.atlassian.net/"). As per the Premium plan, email notifications should be un...
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Hi, I'm creating a service management project with available email requests. My question is: How can I add the email that originated the ticket as an attachment of that same ticket? Thank you, Du...
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Hello everyone, I am currently working on a service project on Jira service management and was wondering if it is possible on changing the project type to a project with both sprints and queues. &n...
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Hi all Silly question that I feel I should know :D What JQL can i use to find tickets in a project or accross Jira that is in a status that requires approval from someone? Thank you Yatish
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Situation User was previously JSM portal customer only and could see all requests in the portal. User has now been given access to Confluence so they are in the Confluence users Group and the Jira ...
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Hey everyone! We are excited to announce that Bring Your Own Key (BYOK) encryption for Jira Service Management is now available to all customers with Enterprise plans. For customers who are requi...
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...escription: "Mapping for Devices", attributesMapping: [ { attributeExternalId: "object-type-attribute/device_id", attributeName: "ID", attributeLocators: ["id"], externalIdPart: true }, ] } ] } };
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We have JSM project with different custom fields. We have "supplier" field where every month we need to add 3 to 4 new values. Currently site admin is doing this activity, we want to give control fo...
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Hello, Our JIRA atlassian project has a custom form name "Infra custom forms" which has the resolution notes in it for the tickets that are resolved. Ideally , I export this man...
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I need a piechart to show the count of ticket per Request type. but it doesn't show the request types and I can't click the result. I have 9 request type. and this is my set up for the piecha...
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Hi! We have different types of cards (e.g. parking cards) that can be reserved. We would like to map a reservation system in Jira Service Management. It should be possible to see which time periods ...
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Hi all, need some help. Can anyone please tell me why I cannot or how can I get my Version Report to look like what I want it to look like? See examples below: Expectation: vs - Reality: H...
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Hello, In our JSM project, we use customer notifications to notify customers once the request is resolved. Right now in the customer notification, we have set the standard content as "Your request ...
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Hi all, I am basically working on an automation where a have a bunch of plain text names from a multiselect (we'll say for examples sake a, b, c) that I need to replace with IDs (we'll say x, y and ...
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Hola! Por favor me ayudan con esto? Necesitamos que cualquier usuario pueda crear filtros, por ejemplo, a partir del campo "persona asignada"? dentro del universo total de todos los proyectos. Hici...
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Hello, I have created a new generic JSM project using the IT template. I need to edit the main portal customer screen and I can not find that screen. Any help is greatly appreciated...
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...owever, within our Organizations, we have a detail field for if an Organization is part of our premier success program. If this is true, when an issue is created through our portal by one of the c...
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Forgive me for the terminology. I am looking for a way to declutter a Service Management Project. Typically the workspace is used for ticket processing. We have a 3rd party vendor who works with us. ...
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I have an automation with the following goal/setup: 1. When we indicate "Yes" on a Billable Field (custom field), for any ticket, a new ticket is created. 2. The new ticket is linked to the trigger...
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I setup an email integration for Redgate SQL Monitor, and while I'm successfully getting alerts, the Description is all raw html: How do I get something more useful into the Description field?
- Question
- opsgenie
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Part of my customer support system is a ticketing portal that generates emails when a ticket is created, can Ops Genie take those emails in and alert on them based on criteria we define?
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Problem Statement: I have an Asset custom field that takes multiple objects. I need an Automation that allows the user to create a new Asset and add it to the values already in that field. The prob...
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is there a way for the customers to see the priority level of their own requests? i know that it shows on each individual request but is it possible to see the priority level when they look at all th...
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