Community resources
Community resources
Jira Service Management
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Dear All, I've encountered a frustrating issue with the Jira notification system. I set up an automation to send an email to all customers when the ticket status changes to "done" or "closed...
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I have a variable {{request}} which when logged prints the proper JSON object which is verified to work in Postman as well as when pasted into the body of Custom Data for a POST request. But wh...
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Hello. I am using REST API "/rest/api/3/project/search?expand=insight" to get a list of projects and their last update but I am only getting 50 out of 180 projects. Is there something that is missing...
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I'm creating a new Issue using the values from an existing Issue, when I try to obtain the value of an Asset object field in an automation using {{lookupIssues.customfield_10377.Name}} I get the...
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as JSM admin, a agent can't see dashboard in tool bar. how admin can setup dashboard to them?
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User (reporter) once submits PIR for approval. They can't see their summited list on their agent view (screenshot) if they are not assignee comparing with incident they can all list in their agent vi...
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I share dashboard to specific users (Screenshot) but all of them can't see my shared dashboard.
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I need to create a kanban project where 3 different teams will work in collaboration using the issue types to categorize them. But as I'm not the administrator I can't see if it's possible to create ...
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Some client emails aren't populating the "Organization" field on new issues. Note: This is not for portal submissions, but specifically email. We use the Organization field to auto-assign new issues....
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👋 Hi everyone - I’m Mindy on the product marketing team. Next week from Nov 4 - Nov 8, we'll be launching Confluence Premium Week '24, a week-long celebration showing how ...
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Hi, How can I restrict customers from accessing Space Settings in Jira Confluence, allowing them to view only knowledge articles? Thanks Rajan
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I've done this before with the behavior set based on a single custom field value, but for some reason this isn't working for the combination of field values. The scenario is that we have an Im...
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Caros, bom dia, Tenho dois projetos no jira, um projeto de serviço e um projeto de software. Criei uma automação no projeto de serviço para sempre que um tipo de solicitação específica for cr...
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The comment section has canned response but we need similar functionality by being able to add such a button to the Create ticket text field, so we can insert text templates while being on the phone....
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How can I change the Endpoint Central server from cloud to on-premise? In the "Setup Server" screen, I can only Authorize, Run Sync, or View Synced Assets. I need to reset the current configuration...
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Hi, Community, Could someone please guide me on how to obtain statistics or reports regarding users who opened tickets in JSM and accessed Confluence knowledge base articles directly...
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Estou precisando enviar o ultimo comentário do card {{comments.last.body}} para um outro sistema, porém preciso remover as quebras de linhas, alguém sabe uma forma de criar uma variável com o texto s...
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Hello, I want to create a new Assets automation rule that will update the "Decommissioned" attribute with the date of today (now) when another attribute named "Status" is set to "Decommissioned". ...
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I can only change the color of the beggining of the idea card , and would like to change the whole backgroud of the idea. Ideas are white against a light grey brackground. No contrast! Also ...
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Hello, dear community! I need to search tickets that were resolved exactly 11 months ago. Can you give me, please?
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Hello, are Plans (Advanced Roadmap) available also in JSM Premium?
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According to https://support.atlassian.com/jira-cloud-administration/docs/store-jira-data-on-your-own-device/ The toggle should be in Settings -> Products, but can not find it ther...
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Hello all, I have a use case : I have clients that left our company, but I still need the information about their tickets for my KPI's. But I don't want to let them active in the Organ...
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Hi there, I need to add customers in my project, but not give them access to the portal. Once the ticket is opened by customer via API (reporter is customer) I would like as customer to recei...
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Hi all, we are on the free plan of service desk/management. For the last two days we are getting the well known notification in the upper right. "Email notifications are off until ...You've sent t...
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