Smartvalue Dates handling

[Dean Ayres]

Is some special handling required when porocessing dates in jira ?

I'm trying to set the date with {{now.plusDays(issue.customfield_10317)}} - the date shows up in the field just fine, but when I try and print out the date in the comment section (after re-fetching the issue) it appears empty with "Confirmed Review date {{issue.customfield_10320}}" ive also tried "Confirmed Review date {{issue.customfield_10320.fulldate}}" but the result is the same.

[Dean Ayres · Accepted solution]

I have found the answer.. I hid the field in an attempt to prevent it being manipulated outside of the process. It seems that when you hide a field, it prevents it from printing it out to the comments section.

[Stefan Salzl]

Hi @Dean Ayres 

For a question like this, context is important for the community to help.  Please post the following:

• an image of your complete automation rule in one single image
• an image of the full audit log details showing the rule execution
• What type of fields are the customfields mentioned in your post (issue.customfield_10317 & issue.customfield_10320)

Thanks in advance.

Best
Stefan

[Dean Ayres]

Hi @Stefan Salzl , here it is:

customfield_10320 is of type date

customfield_10317 is just an integer

here is the debug ( I added the delay to this one):

[Stefan Salzl]

Hi @Dean Ayres 

Can you please re-verify if the "customfield_10320" is the same field (Vulnerability Review Date)you updated in the "edit issue" action?

Could you also try to use the name of the field in the smart value: 

"Confirmed Review date {{issue.Vulnerability Review Date}}"

Best
Stefan

[Christopher Yen]

Hi @Dean Ayres welcome to the community,

I would check to see if it's a timing issue first, you can put the comment action into a manual trigger, once your automation updates customfield_10320 and it reflects on the issue then try running the comment manually and see if it comes through

I believe now you can also use a delay action before the refetch and see if that changes the outcome

[Dean Ayres]

Added a 15 second delay.. It doesn't appear to be a timing issue