Community resources
Community resources
Community resources
Jira Service Management
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I have tried using the script found on this page written for a JIRA 4.4 question: https://confluence.atlassian.com/display/JIRA044/Setting+Priority+field+value+based+on+customfield+value I am in th...
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...xchange I then added -Dmail.imap.auth.plain.disable= true and -Dmail.imaps.auth.plain.disable= true to the setenv.sh file in the JVM_SUPPORT_RECOMMENDED_ARGS section. Then restarted t...
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I need a downloadable PDF or pptx file for "Jira Service Desk" (not just for JIRA)
- Question
- jira-service-desk
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...nternal JIRA server to public domain. Is there a standalone service/installation for Service Desk that can be installed on external server and that can behind the scene talks securely with internal J...
- Question
- jira-service-desk
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Hello and good day, I will create loop SLA. My approach was equal condition (example: comment) for start-counting and end-counting. So my hope end-counting start also next start-counting. But ...
- Question
- jira-service-desk
- sla
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Does a user need an SD agent license in order to be "assignable" to a SD issue? I have a user who has been granted ADMIN permissions in JIRA but is unable to be assigned to an issue in Service Des...
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Hi Lindsay, You answered my previous questions on some of the features of JIRA Help Desk. Now, I have a detailed list of questions. IF you could answer these questions, (may be provide links/explana...
- Question
- jira-service-desk
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I would need to limit to just one value the list of components a customer can associate to an issue. Tks
- Question
- jira-service-desk
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It is possible to customize the customer portal with custom HTML (additional informations, links to other applications and wrote more introducing help texts)?
- Question
- jira-service-desk
- portal
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Hello, It is possible to add custom symbols for requrst types in Service Desk 2.1.1? Where I have to put my custom symbols?
- Question
- jira-service-desk
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I'm probably doing something wrong here but can't figure out what. When applying JSD to an existing project the reports for Breached vs Met show that every single issue prior to the application of J...
- Question
- jira-service-desk
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I'm currently testing JIRA Service Desk v2.1.1 (JSD) to see how it works the agent licence model and this is my configuration: Project A has JSD enabled Project A is not using a JSD permissions sc...
- Question
- jira-service-desk
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In the default configuration, if we open the customers portal logined as agents, we see one additional field: Raise on behalf of. I need another field "Channel" or different custom field, sh...
- Question
- agent
- jira-service-desk
- permission
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To make my example clearer: Let's say I have to kind of customers - Sellers and Office Workers. Sellers have cars, so they can have a request like 'clean my car' Office Workers don't have cars, bu...
- Question
- group
- jira-service-desk
- request
- user-group
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I have around 100 projects sharing the same issue type scheme, workflow scheme and screen scheme. Now I want to add an JIRA service desk to each of these projects, having the same forms and set...
- Question
- jira-service-desk
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This doesn't seem to be related to the Customer Request Type field. I know there was formerly a problem with this but I think it's been fixed. We are using JIRA and Service Desk OnDemand.
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How can I do so that the JIRA Service Desk requests will be visible to a different customer? I need to do that because I have different users "customer" but workmates in the same company . they wou...
- Question
- jira
- jira-service-desk
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Hello, Tried finding some documentation but was unable to... Anyone knows what browsers are supported for Customer Portal of JIRA Service Desk? I know that JIRA on Demand supports IE9+ ...
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I invited a user from the service desk via their email address. They received the email and clicked on the "visit portal" link. They get to the portal and enter a full name and password b...
- Question
- jira-service-desk
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When trying to enable Autowatch plugin in a Service Desk project, It give back the following message: "Manage watchers permission needed! In order to specify autowatch rules you need a manage...
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I have a question concerning the auhorisation of users in the projects. Is it possible that a user, when he logs in into the Customer Portal, only is able to see the project where he has an authorisa...
- Question
- jira-service-desk
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We were evaluating JIRA Service Desk, and it was working fine, but once we purchased and installed the license, Service Desk prompted us to "Migrate Permission Scheme", which associated a new permiss...
- Question
- jira-service-desk
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...og in to submit a support ticket is ridiculous and a show stopper for us. We need our customers to submit a ticket via email, access our public KB and submit a question without having an account or l...
- Question
- jira-service-desk
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Hi, We use JIRA Agile extensively in IT, and our Operations department is exploring the use of JIRA Service Desk to help them route calls. I am helping them set up their workflow...
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Hello, I would like to know if there is a way a Service Desk Customer can link one of his requests to another request?
- Question
- jira-service-desk
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