Project authorisation

[Theo Eyzenga]

I have a question concerning the auhorisation of users in the projects. Is it possible that a user, when he logs in into the Customer Portal, only is able to see the project where he has an authorisations for.

[Sebastian Domanski · Accepted solution]

Yes, please go to People tab > Customers > Change "Everyone can access" to "Only people on my customer list can access my Customer Portal" and then only Customers that you invite to this portal will be able to see it.

[Theo Eyzenga]

Seastiaan, thank you for your answer. The only challenge I have is that there is no outgoing mail server installed yet on this server. Is there a possibility to bypass this? Theo

[Sebastian Domanski]

Theo, To be honest, I am not sure - since this invitation to particular ServiceDesk goes out in a form of email as then the Customer should receive it. You can use already a Customer account that is active in your system. I also checked if it is possible to provide them manually (via your own email) with the link to your ServiceDesk/password creation page - but it won't fly since Jira is putting a token there and without the token the user won't be able to setup their account properly. Maybe there is a way to use an external outgoing email server directly through Jira's settings, so you won't have to install anything on your server.

[Theo Eyzenga]

Sebastiaan, thanks, I'll try this. THeo

[RVal]

Is this People tab > Customers menu available in 2.0 only or in 1.0 as well ? I have SD 1.2.7 and I don't see it

[Sebastian Domanski]

I believe it's only in 2.0 as they have changed the licensing model for Customers accounts (they are not counted as regular Jira user accounts; while previously it was set via Permissions)