In Site administration > Users, i use the Type dropdown menu and select Service Desk Users. This displays a list of users.
Where does this list get defined and can I manage it?
SiteAdmin-Users-ServiceDeskCustomers.jpg
I believe that this is based on the Service Desk user config. Take a look at https://confluence.atlassian.com/display/SERVICEDESK/Setting+up+JIRA+Service+Desk+users
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