Jira Service Management

In this recent seminar, an Atlassian employee strongly recommends that a customer not be given the ability to set the Priority for a new issue.  But without this Priority then how can Jira Servi...

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• jira-service-desk

I've used Confluence for several years.  When I change the title of a page to something new and press Publish, that change is immediately reflected. I'm now learning how to use Jira Service Des...

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• jira-service-desk

How do I get my request type to populate in the customer portal. i continue to get this error message for visible fields in each request type. Where or how can I address the "preset value"?

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• jira-service-desk

When I export jsd tickets with "time to resolution" and "time for response", the generated report does not contain the time specifics.

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• jira-service-desk
• report

I am using the Bob Swift Create Subtask On Issue Creation. I am getting the following error: 2017-10-25 00:18:56,292 http-nio-80-exec-5 ERROR jmarchionna 18x73261x1 k0jtro <ip address> /secure...

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• bob-swift
• jira-service-desk
• sub-task

при создании проекта возникает не известная ошибка. Что можно сделать

• Question
• jira-service-desk

I have my own corporate portal and JIRA service desks (on another server). I want the tasks/issues in the JIRA service desks created from the sent form from my site. That is, it filled in the form o...

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• jira-service-desk

Access to Unable SDMS username and password kindly help. TP ID  :       -     TP008528 SDMS TP ID:-     TP0292310531 SPO...

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• jira-service-desk

We are using the cloud version of Jira Service Desk. When a customer creates a request his organization will be added as shared with. The request will just shown to members of the organization....

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• jira-service-desk

We have Confluence and JIRA setup running on the same hosted server and they run on the same domain under different subdomains.  We use NGINX to proxy the requests. We have followed this l...

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• confluence
• jira-service-desk
• knowledge-base

I am trying to set up automation based on reporter domain. I have set it up as follows   WHEN Issue is created IF  Issue matches Reporter Domain = "com.au" THEN Change Client Locatio...

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• jira-service-desk

When I try to access the Widget option in JIRA Service Desk > Project Settings > Widget, I receive the following error:    "We can't load the widget right now. Try again i...

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• jira-service-desk
• widget

The customer portal has a drop down for the banner and button color, which are the same. Is there a way to have the banner a different color and the buttons a different one?

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• jira-service-desk

I want to export all issues that are in a certain field that I provide. For example, if I want all Issues that are Open, within the last week, specific assignee, ect. I know how to export individual...

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• jira-service-desk

As a newbie I am struggling to understand the Data Cube in eazyBI for JIRA. Can anyone point me to some clear documentation. Some help on learning MDX would not go amiss either.   Thanks

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• eazybi
• jira-service-desk

Hi Today I restart the server with Jira Service Desk 3.8.2. And after that it can't start. In browser it shows a 500 error. This is part of catalina.out log: 2017-10-24 17:26:58,352 http-nio-8080-...

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• jira-service-desk

Hello. Our team likes to automate certain tasks, and a big selling feature of JIRA for us was the ability to query and manipulate a backend database.   For example, I needed to remove ~10 com...

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• jira-service-desk

Hi, i have serveral problems by unsing the Jira Service Desk in german. Then installation was fine but when i try to configure several thinks it is a bad mix from german an english. For example: I...

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• jira-service-desk

I have a question on the fundamental, architectural, interoperation between JIRA Service Desk (JSD) and Riada Insight – specifically with respect to the user. There are two: the JSD user account (whi...

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• custom-field
• insight
• integration
• jira-service-desk

I am new to Jira. What is the recommended learning path for learning how to customise our JIRA Service Desk? I have joined a small software development team using Jira to manage scrum software devel...

• Question
• jira-service-desk
• training-and-certification

Is it possible to automate announcement in the customer portal when some event occurs ?  Say a customer report that the server is down, I want to make a announcement in the portal that says "Se...

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• jira-service-desk

Hello, I would like to create some transitions without any notifications for service desk customers. For example, a specific transition to resolve or close an issue that would not trigger any n...

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• jira-service-desk

Dear colleagues, We added Active Directory user catalog to our Jira Service Desk Instance. Also we added imported users from AD to the Service Desk project as a customer. If the Agent create the i...

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• jira-service-desk

We are giving same user to different persons.To identify the reported person we want to create custom field values with their names for each user.

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• jira-service-desk

Dear Team, How to add multiple users IDs to the notification of the all events in JIRA Service Desk Project? We have configured one mail id in the Global setting and project lead of that projec...

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• jira-service-desk