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JIRA Service Desk Cloud User Authentication

Felipe Lopes
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May 26, 2017

Hello, 

My company wants to implements JIRA Service Desk Cloud, we have about 22.000 users and not everyone has e-mail and they will not have it.

How can i proceed to implement the user's account?

And i have an Active Directory who has the passwords and i want to use the same password to login on JIRA, is this possible ?

1 answer

0 votes
Fabio Racobaldo _Catworkx_
Community Champion
April 22, 2026

Hi @Felipe Lopes ,

this is very old threadh btw, you should link Atlassian Guard to your AD in order to allow customers to login to your portal through AD.

Hope this clarifies,

Fabio

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