Jira Service Management

Where is people tab in jira help desk version 3

• Question
• jira-service-desk

I'm using JIRA Core 7.6.2 with JIRA Service Desk 3.9.2. Users contact our Service Desk by email, and currently we manually create a linked issue with internal actions for an issue from the More...

• Question
• jira-service-desk

I've found several responses to this question but there are conflicting answers.  I'm guessing that many only apply to the Server version. Is there currently a way to "greatly" customize the ap...

• Question
• jira-service-desk

This is going to sound like a strange question but how can an outside user get added as a registered Service Desk Customer in Jira Service Desk? I'm asking because neither me, nor apparently any o...

• Question
• jira-service-desk

Ive setup a service desk as admin and added new users to it to, but users see this view: https://www.screencast.com/t/JfXliOTDEZQL   I would prefer they see what I have: https://www....

• Question
• jira-service-desk
• queue

I can't seem to find many articles on this, but I am wondering whether I should anticipate having an issue with automated incoming emails. Our customers use a research survey building/tracking ...

• Question
• email
• jira-service-desk

Hi, I am Administrator and main user of our Service Desk project. We mainly use emails for raising requests and following up with all communications. Having all replies integrating with the system ...

• Question
• jira-service-desk

We need to give customers access to static resources like software patches, customization documents, implementation project plans, custom contracts etc and would like to provide these on the portal ....

• Question
• jira-service-desk

Hi, we have issues with some customers which emails are received but without creation of jira. I made a few tests and it seems the presence of [xxx] in the subject is the reason. Is this ...

• Question
• jira-service-desk

...nReplyTo='<JIRA.10369.1514380184000@Atlassian.JIRA>' MimeType='text/plain' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@5d12b940' MessageId='null' ExcludeSubjectPrefix=true' a...

• Question
• jira-service-desk

The question is basically, for which version of Jira SD are questions in ACP-400? I can't seem to find the answer anywhere, thanks in advance.

• Question
• jira-service-desk

I'm looking to use JSD for our Customer Contact Center. Primarily we'd like to make a contact registration form: who contacts us, by which channel, which subject category is it about en wat is the qu...

• Question
• jira-service-desk

Can i use two mail handler ? I want to seperate my departmant`s issues. when someone send a mail a@jira.com issue automatically created to Category A, when someone send a mail to b@jira.com issue cre...

• Question
• jira-service-desk

I'm receiving the error below when searching for 2 issue types I have created; Offboarding & Employee Change   I'm not to familiar with JSD Syntax so any assistance is appreciated. I'm...

• Question
• jira-service-desk

We are facing with below such errors when we try to recalculate the SLA and it takes a long time to recalculate.  we are using jira software 7.6.1 with jira service desk addon 3.9.2 on high...

• Question
• jira-service-desk
• jira-software

Along with access to the knowledge base from the customer portal, I'd like to allow each customer signed up with access to the service desk to also access a confluence page specific to their org...

• Question
• jira-service-desk

Hello, I want to kindly ask if you know about some case study focusing on the costs savings/time savings before and after implementing JIRA SD (and inheriting ITIL best practises)? I was asked to de...

• Question
• insight
• jira-service-desk

Is there a way to stop notifications going to external addresses?   I can't see an obvious way to do it. At the moment notifications are sent to the reporter, the assignee and all watchers, bu...

• Question
• jira-service-desk

It looks like the Service Desk Collaborators role is not assigned access to anything, only Service Desk Team is - is that normal?

• Question
• jira-service-desk

When we add Jira users to the Service Desk Team role in a project, the user also shows up in the customers list for that project.  It seems to work as a collaborator to the ticket (users can com...

• Question
• jira-service-desk

I have a strange behavior in my Jira server installation. If I create a new service desk based project, I can view the queues of the project only once. If I leave the page and come back, I get a blan...

• Question
• jira-service-desk

Hi everyone, We are interested on knowing the release date for the customer portal translation feature which is already included in Cloud. We know there is an existing add-on called Translations fo...

• Question
• customer-portal
• jira-service-desk
• translate

Hi, We are currently using Jira Service Desk for our internal support system. We want to extend this for external use. We have discovered that you can custom security based on organisations. However...

• Question
• jira-service-desk
• jira-software

Hi, Is there a way to add to the People section the Share that each user have in the Portal page? Thanks a lot, Assaf  

• Question
• jira-service-desk

I saw on someone's Youtube tutorial for trello that using ***(text)*** would create headers in place of cards, but it won't work when I do it.  Is this still a thing? What am I doing wrong?

• Question
• jira-service-desk