Jira Service Management

Unable to create epic from Api   Hi  I'm trying to create an epic in JIRA from python using create_issue method.  Method: jira.create_issue(project=project_key, customfield_10...

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• api
• epic
• jira-software

HI,   In JIRA Service Desk, we have setup email notification when issues are  updated,edited or any comment added to Issue. But now reporter want to stop notification if assigne...

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• jira-service-desk

Hi, we would like to remove the POPULAR section and just have a search.  we use service desk for different products that we do not want clients to see the associations.   please advise. t...

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• jira-service-desk

Hi All,   Currently there is a pretty limited range of options in the "Insert Variable" field when customising customer notifications. Is there any way to insert more variables into this list ...

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• jira-service-desk

First, our use case: We are a Business to Business SaaS application. We want to use Service Desk as a customer support portal. The end users of our application (which are employees of numerous diffe...

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• jira-service-desk
• saml
• sso
• user-management

My queue has the creation date of support requests - below is a list. As you can see, there are requests with creation dates in December and it's only November.

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• jira-service-desk

The customer portal I'm building in Jira Service Desk has just two options: Incident Request Service Request The WebHook I've established between Jira and PagerDuty should fire for EVERY issue c...

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• jira-service-desk

I want to require users to pick a site in which the support issue is at.  When editing visible fields and choosing site, yes for required, and clicking update, it doesn't actually update the act...

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• jira-service-desk

This is one of the standard workflows that comes with Jira Service Desk: I'm trying to figure out why "Escalated" is included.  What purpose does it serve?  If it were removed, one could...

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• jira-service-desk

...roblem, Is this true and is there a workaround?

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• jira-service-desk

Exactly the title. How can I tell how many tickets came in from each method?

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• jira-service-desk

Customers cannot see Assignee of ticket. They could before but now cannot. What happened? Thanks!

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• jira-service-desk

 would like to write a script which calclautes the differnce between two date fields and display the result as number of days in a custom text field. Field 1 : start date Field 2 : end date F...

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• jira-service-desk
• scriptrunner

Hello, There are two suggestions for improving Jira Service Desk available at the Atlassian Support Site. If you are interested in these features, kindly vote. 1. View issue detail in the Service D...

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• jira-service-desk

Hi Support team, We are DMTLA and we have some concerns about JIRA and Service Desk. 1) We found that there is a detail of all the directories in JIRA https://confluence.atlassian.com/adminjiraserv...

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• jira-service-desk

This observation may not be a bug, per-se, but it's certainly something users will want to avoid. Some of our Service Desk inboxes have multiple aliases for the same box. For example: support@acme.c...

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• jira-service-desk

I've recently moved a support group from one Service Desk project to another. The switch over was facilitated by adding a "redirect" rule to Microsoft Exchange, moving the traffic over to the ne...

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• jira-service-desk

If we want to integrate our Octopus Deployment Server with Bamboo do we need to purchase a Bamboo Remote Agent for installation on the Octopus Deployment Server? Or does the Atlassian Add-On for Oct...

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• bamboo

Hello!  I am curious if there is an addon for Jira Service Desk that tells you an agent's availability when you go to try and assign them an issue. Kinda like this: https://docs.servi...

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• jira-service-desk

I'd like to setup some Automation Rules that only take effect for a specific request type.  Ultimately what I'm trying to do is send two separate emails to two separate groups when a specific re...

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• automation
• jira-service-desk

Something has changed in our Jira system recently. We can´t add a customer as a watcher to an issue. It says " The user "XXX" does not have permission to view this issue. This user will not b...

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• jira
• jira-service-desk

JIRA/Service Desk Cloud I have built a Service Desk with five custom Issue Types and five Request Types, each comprising of mainly custom fields, but each Request Type has different fields. Thi...

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• jira-service-desk

I would like to write a script which calclautes the differnce between two date fields and display the result as number of days in a custom text field. Field 1 : start date Field 2 : end date Field...

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• jira-service-desk

  Hi We are using JSD but i would like to trace how much time my engineer took to pickup the call (start acting) after assigning the call and separate time calculate to capture how much time t...

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• jira-service-desk

I want to configure my 'Summarize the Problem' field to have the customers select main issues from a drop down list on this field, and according to the issue selected, provide a default urgency level...

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• jira-service-desk