Jira Service Management

All,   I need urgent resolution of below issues : 1. I have 2 projects in JEERA Service Desk, a Service Desk user has been created  & added to the group. But Service desk user s...

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• jira-service-desk

Imagine a scenario where you are a JSD Agent and are supporting a number of corporate customers.  Further imagine one morning you arrive at work and suddenly within minutes 5 different Priority ...

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• jira-service-desk

My Jira´s project configuration is in fail mode, it left to create request by mail since a few weeks ago.

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• jira-service-desk
• request

I've tried /rest/servicedeskapi/info and /request. I can't seem to get the infoo it's asking for. 

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• jira-service-desk

We have multiple self-signup service desks (JSD A, JSD B and JSD C). When a customer signs up on JSD A, he will be in the project role customer i JSD A. But through the portal he has access to JSD ...

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• jira-service-desk

I am looking for a way to calculate how many tickets our agent users are updating on daily basis/per agent? "Updating" can anything from adding a comment or updating one or multiple ticket fields. A...

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• jira-service-desk

Hi, is it possible to share issues with other users without the need to make a user accoung and log in?  When I try to do this, with the function "share this issue by emailing other users" they...

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• jira-service-desk

hello i `ve changed defualt language to chiness and jira softwere has been changed to chinese but the sd is still in english.  i wonder how to change language to my sd

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• jira-service-desk

I'm new to JSD so forgive me if this question seems silly. I work for a startup software company that will be supporting customers using our product in the near future.  I plan to construct a g...

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• jira-service-desk
• sla

We have Organizations that have several projects with us. Is it possible to have a customized Component(s) like field for each of my Service Desk Organizations? Any hints or suggestions from thi...

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• jira-service-desk

How do I add additional fields for Service Requests?  Where is "Due Date"?

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• jira-service-desk

Hi,  I have a client that doesn't want his operators to create new costumers (since they are all created via LDAP)  how should I proceed? I don't see any permission preventing this? ...

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• jira-service-desk

Hi All We are using JIRA service desk but not using the portal. When an email is sent in and others are included in the email i cant see anywhere in service desk that displays who else has been incl...

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• jira-service-desk

Open an issue form a kanban board. In the New JIRA version you can open an issue with limited issue information (the most essential information)  This issue page will continue loading When cl...

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• jira-service-desk

Hi,   I want to setup JIRA Service Desk latest server version in production on windows platform i.e. windows 2008R2 with External data base PostgreSQL. Currently i dont have sufficient knowled...

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• jira-service-desk

Hello, When a customer wants to change the password the following email is being received.  Unfortunately the link for password change is always generated using Base URL from JIRA Service ...

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• email
• jira-service-desk
• password
• reset

How do I create a Kanban board for a projetc in Jira Service desk?   cheers

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• jira-service-desk

In this recent seminar, an Atlassian employee strongly recommends that a customer not be given the ability to set the Priority for a new issue.  But without this Priority then how can Jira Servi...

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• jira-service-desk

I've used Confluence for several years.  When I change the title of a page to something new and press Publish, that change is immediately reflected. I'm now learning how to use Jira Service Des...

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• jira-service-desk

How do I get my request type to populate in the customer portal. i continue to get this error message for visible fields in each request type. Where or how can I address the "preset value"?

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• jira-service-desk

When I export jsd tickets with "time to resolution" and "time for response", the generated report does not contain the time specifics.

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• jira-service-desk
• report

I am using the Bob Swift Create Subtask On Issue Creation. I am getting the following error: 2017-10-25 00:18:56,292 http-nio-80-exec-5 ERROR jmarchionna 18x73261x1 k0jtro <ip address> /secure...

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• bob-swift
• jira-service-desk
• sub-task

при создании проекта возникает не известная ошибка. Что можно сделать

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• jira-service-desk

I have my own corporate portal and JIRA service desks (on another server). I want the tasks/issues in the JIRA service desks created from the sent form from my site. That is, it filled in the form o...

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• jira-service-desk

Access to Unable SDMS username and password kindly help. TP ID  :       -     TP008528 SDMS TP ID:-     TP0292310531 SPO...

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• jira-service-desk