Jira Service Management

I'd like to allow customers to be able to change certain fields after they have submitted a request on JSD. Any ideas how to do this? Cheers

• Question
• jira-service-desk

In Jira Service Desk, we have a "Pending Reason" field that has 5 possible answers in a dropdown menu. I'd like to update the dropdown with addtional reasons -- does anybody know how?    

• Question
• jira-service-desk

In a service request I wanted to add an extra field for a named person. I can do that fine but what I want to happen is that the named person only gets an email notification when the issue is cr...

• Question
• jira-service-desk

I am just starting with Jira Service desk and am having quite a bit of trouble understanding exactly how to get it set up to work for my environment as it seems to function differently than any other...

• Question
• jira-service-desk

I wanted to get some guidance and direction on how to structure teams/departments in Jira/JSD. Currently, our developers are using Jira Software and have encouraged our service desk to deploy JSD. Th...

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• department
• jira-service-desk
• jira-software-cloud

I have some customer services names grouped and I need create SLAs by these groups How can I do it? Thanks.

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• customer
• jira-service-desk
• sla

A request has been received to reset your password. --------------------------------------------------------------------- This user account is managed in an external User Directory and JIRA is not ab...

• Question
• jira-service-desk

We have a Confluence KB coupled with a SD project. So when users type in words wiki pages are suggested. When they click on a suggested page that page opens in the same frame in the browser. This is ...

• Question
• jira-service-desk

Jira API which can extract all fields with related type and size of “Issue”, “component” and “version” Entities.

• Question
• api
• jira-core
• jira-service-desk
• jira-service-desk-cloud
• jira-service-desk-development

I need to translate all the options on a drop down menu. It only let me translate the name of the field but not its options. Is there any way? I'm using the service desk cloud and I'm trying to trans...

• Question
• cloud
• jira-service-desk

Hi All , I need a plugin for creating different type of  charts   by analysing  a report in Jira. What i'm looking is a 'single' plugin which  can  able to create different ...

• Question
• jira-service-desk

Hello, I was just wondering is the LiveCaht function that is an add on to the JIRA Service Desk have teh capability of being purchased solely? I want to introduce the LiveChat function onto an exis...

• Question
• jira-service-desk
• chat

Is there a way for us to restrict Request Types for specific customers within the same Project? I have two organizations that request IT work from us, but one organizations only needs help Requests o...

• Question
• cloud
• jira-service-desk

Hi team, I am trying to create a dependent fields in jira customer portal, means based on one field the next field should be change. Actually in user end we can create dependent fields with the ...

• Question
• jira-service-desk
• scriptrunner

Hi, I am looking for a JSD Cloud developer for a small project to help build workflow for a customized Change and Incident Management solution. The need is immediate. We can work with the existing ...

• Question
• jira-service-desk
• cloud
• jira

Hello, I'm testing Jira Software and Service Desk right now. I started by installing Jira Software and creating a Software project on it without any difficulty. But today I wanted to add Jira Serv...

• Question
• jira-service-desk
• jira-software

Hi, as a ServiceDesk project admin i can invite customers to service desk. How can i remove them or deactivate only with project admin permissions?

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• jira-service-desk

I get ask a lot by customers the following: Why am I the Reporter for task that I did not report... This is a misrepresentation of the source. Has anyone had this question before? And if...

• Question
• jira-service-desk

Team, Can we change the Issue type within one JIRA ticket. For ex- My L1 team will receive the ticket with the issue type = Incident, then later ticket has to be passed to L2 team. So at this point...

• Question
• jira-service-desk

...ervice Desk figure out that an incoming email is a response to an internal comment, and create an internal comment instead of a public one. 2) Disable email notification on internal comments. This is n...

• Question
• jira-service-desk

Hi Team, Can we have cascaded drop down in JIRA SD. I mean if I select a value in one drop down, next drop down will populate accordingly.  Please advise. Regards Shreshtha  

• Question
• jira-service-desk

We would like to be able to display additional fields on the my requests screen within service desk.  Is this currently possible?

• Question
• developer
• jira-service-desk

Hi,   I set my SLA to start when the status of an issue is changed to "Aguardando Nível 2" but it is not starting. What am I doing wrong?     Thanks,

• Question
• cloud
• jira-service-desk
• sla

What project permission controls the customer's ability to share their issues with other customers?  My customers are not able to see the "share" link for one of our service desk projects (whil...

• Question
• jira-service-desk

I'm looking for some additional icons that can be used with Service Desk request types. Ideally, I'd like the icons to match the style of the icons already supplied. Thanks.  

• Question
• jira-service-desk