Jira Service Management

How can i change, what it says when a customer opens the email confirming their support request?

• Question
• jira-service-desk-cloud

This question is in reference to Atlassian Documentation: Configuring request types and workflows Is there a way to have a request type that is hidden from the portal? When I try and have a request ...

• Question
• jira-service-desk
• request-type

I downloaded JIRA and JIRA Service desk for at trial.  In JIRA I do not see JIRA service desk activated.  How do I do this?  

• Question
• jira-service-desk
• service

Hello, We are exploring JIRA Service Desk cloud platform where customers can raise specific calls. Service desk agent role will suffice, we do not require users with collaborator roles. In th...

• Question
• jira-service-desk

This question is in reference to Atlassian Documentation: Managing collaborators Ask your question here...

• Question
• jira-service-desk

In my company we have several projects for different companies, we would like to set JIRA Service Desk in a way that only users that are invited to a specific project can access to the Service D...

• Question
• jira-service-desk

This question is in reference to Atlassian Documentation: Receiving requests by email The instructions indicated that, once one sets up the email address, then a test email is sent to one's email in...

• Question
• jira-service-desk
• email

This question is in reference to Atlassian Documentation: Automating your service desk Does JSD 3 have additional "WHEN" components, aside from "ticket creation", "issue commented", "SLA breach"? W...

• Question
• jira-service-desk
• automation

Is there a way to increase the column width within a queue display in JSD?  Status in particular is what we are looking to increase so the full text can be viewed, this appears as a fixed width ...

• Question
• jira-service-desk

• Question
• customer-portal
• jira-service-desk

This question is in reference to Atlassian Documentation: Introduce customers to your service desk How can I configure the email content, sended to the customers?

• Question
• email
• jira-service-desk

This question is in reference to Atlassian Documentation: Managing access to your service desk Ask your question here...

• Question

I'd like to set "Only people on my customers list can raise a request" in Request security of the project Administration always on creating our service desk project to avoid our each customer to brow...

• Question
• jira-service-desk

Hi! I have two groups of JSD customer: Customers and providers. I have created a group of user for each of them: mycompany_customer and mycompany_provider. I have also created two project. I want ...

• Question
• group
• jira-service-desk
• project-role
• user

I want a specific custom field set to a specific value when a request is created in service desk by mail. Anyone have any ideas as to how to do this? 

• Question
• jira-service-desk
• jira-service-desk-cloud

I intentionally put this question a shocking title for JIRA developers to pay attention  This might be a similar one of "On the Service Desk portal page, how do I hide the "Help Center" link fro...

• Question
• jira-service-desk

We are currently evaluating JIRA Service Desk as a replacement solution for our Customer Incident Management Ticketing solution.  We currently use JIRA and Confluence as tools to manage our soft...

• Question
• jira-service-desk
• consultant
• customer
• integration
• jira

I have renewed Service Desk license, How can i update it to my Jira instance.

• Question
• jira-service-desk

When I select to add a new automation in JIRA Service Desk, I am presented with a dialog with list of templates, but when I select one and press Next, nothing happens except the dialog closes. Am I ...

• Question
• automation
• jira-service-desk

https://confluence.atlassian.com/servicedeskcloud/collecting-customer-satisfaction-feedback-790791332.html I want to add the team rating series but I'm not sure of the JQL statement: custom+rep...

• Question
• customer-satisfaction
• jira-service-desk

When creating an SLA rule in the automation section, I need to amend the default time in the "then" box. It currently gives remind 60 and 30 minutes and breached. We have a 15 minute initial respons...

• Question
• automation
• jira-service-desk
• sla

Which format and how much size of file can we use as logo for JIRA Service Desk customer portal? I tried to set our company's logo of PNG as the custom logo, but a white space was appeared at the lo...

• Question
• jira-service-desk

I have set up a service desk and I am getting issues via our support email address. some show up with reporter showing an email address others do not. What I really what to know is... If I create a J...

• Question
• customer
• email
• jira-service-desk
• reporter

 I have a  custom field named "due day", the SLA will calculate the day from right now to the "due day" which the users pick up. How can I do that?

• Question
• jira-service-desk
• sla

Can users with Service Desk Customers project role receive notifications of all status changes for non-public projects? These are the only notifications customers receive when SD notifications are O...

• Question
• jira
• jira-service-desk
• jira-service-desk-cloud
• notification
• status