Jira Service Management

Iam requesting you to create an account in i2CAT JIRA, so provide me an account ASAP.

• Question
• jira-service-desk

This question is in reference to Atlassian Documentation: Configuring JIRA Service Desk approvals Ask your question here...

• Question
• approver
• jira-administration
• jira-service-desk

We have the POP3 connector setup to create service desk tickets from e-mail. JIRA Sevrice Desk 3.1.7 We have repeatedly encountered this issue several times in the past week while we trial JIRA Ser...

• Question
• email
• jira-service-desk

This question is in reference to Atlassian Documentation: Configuring request types and workflows Hello, We have a scenario where we want to be able to filter requests into specific queues based on...

• Question
• jira-service-desk
• request-type

We are using Jira as bug management system, and i'm the head of support and want to see if Jira can function as a CRM system for the support team. couldn't find the support module\ area to check it. ...

• Question
• atlassian-support
• issue
• zzz

Hi, For Service Desk is it required that a customer who emails a ticket has to create an account? We are using our AD. If so, what happens if a customer does not create an account? Thanks

• Question
• jira-service-desk
• user-management

how can we extend the SLA time which we will pre-define, on breaching an SLA by a notification to the users. can we do this ?? if it is possible how ???please help me out thanks in advance

• Question
• jira-service-desk
• time-to-sla

Hi, in our Service desk, I need to have different workflows per issue type. I created and edited a new one by copying a used one, you can see it in the attachment. The problem is that when I edit on...

• Question
• jira-service-desk

Jira service desk request creation through email channel did not add request participants from cc'ed users which is an expected behavior. Any reason for this not to work?

• Question
• jira-service-desk

This question is in reference to Atlassian Documentation: Customer We would like to group customers based on their locations. Can you advise us what is the best way to group them?

• Question
• jira-service-desk
• customer

Hi, Since upgrading to tempo version 8.0.0.2 the bellow script fails: import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.issue.worklog.Worklog import com.onresolve.scri...

• Question
• jira-service-desk
• scriptrunner
• tempo
• tempo-timesheets

Dear Atlassian team, I am looking to build with Jira-Service-Desk a company support portal, which will allow our customers to login and address support-calls, requirements, questions, professional-s...

• Question
• customer-portal
• jira-service-desk

I have Java code that used to work and is no longer working but not sure where the problem is and no errors are reported in the JIRA system log. When trying to create a request the ServiceDesk REST ...

• Question
• jira-service-desk

This question is in reference to Atlassian Documentation: Setting up your service desk Hey all, Cannot locate project type "Basic Service Desk" and in turn cannot configure "Request Type" within th...

• Question
• jira-service-desk

Hi,  I did not manage to sort by "Time to SLA" , see my screenshot. Anything I missed? 3585e1e5e4244f2798ec785505f6e0b6.png

• Question
• jira-service-desk
• time-to-sla

How to add additional buttons to Customer Portal?  For example: Resolve issue, Freeze Issue, Escalate issue; How its designed in Atlassian. We have only Add comment and attachment. Thanks.

• Question
• jira-service-desk
• customer-portal

This question is in reference to Atlassian Documentation: Resolving permission scheme errors @Nic Brough [Adaptavist]What you mean about additional layer of permissions? As I see, for project I can...

• Question
• jira-service-desk
• permission-scheme

This question is in reference to Atlassian Documentation: Working with issues How can I share comments internally vs share comments with customers if all the resources are part of the same JIRA help...

• Question
• jira-service-desk
• issue

Hello,   We have set up JSD in Development and now need to move it to Production. What is the best way of doing it?   Thank You! Dina

• Question
• jira-service-desk

Hi,  I am working on setting up a request form. It has way too many fields and is getting really long. Is there a way to setup tabs on a form and to only show some fields to users when a specif...

• Question
• jira-service-desk

This question is in reference to Atlassian Documentation: Searching for issues Hi all,   Is there a way to check why Time to First Response not showing month of May 2016 Please see sample ou...

• Question
• jira-service-desk
• jira
• search

 Is it some kind of system custom field? Does anyone know the name of that field?

• Question
• jira-service-desk

This question is in reference to Atlassian Documentation: Billing and user count The Service Desk project type seems very useful, but the cost of having all requesters as users on our cloud account ...

• Question
• billing
• confluence
• documentation
• jira-service-desk
• user

Good afternoon, Do my users have to signup when accessing the helpdesk portal? I have setup access through request security page and users role but none of those permissions work for what I'm t...

• Question
• jira-service-desk

This question is in reference to Atlassian Documentation: Configuring the customer portal Most of our customers would like to know this information 

• Question
• customer-portal
• jira-service-desk