Jira Service Management

Hi, So whenever someone replies to the ticket, I get duplicated replies(one with the original reply, one with the original reply plus the ticket description).   Thanks

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• jira-service-desk

Hello I'd like to let our users send an email to our support mail address and create automatically a jira issue of this. According to the documentation I need to allow in the global settings (servic...

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• email
• jira-service-desk
• public-signup
• server

Hello, I have been searching like a maniac for posts related to adding the "Organizations" field in an email notification but have been unsuccessful so far. Is this possible without an add-on and w...

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• jira-service-desk

Hello  we are news JIRA users and we are trying to export our filters to excel. We have used the 2 options : - Exporter au format Excel CSV (tous champs)  - Exporter au format Excel CSV ...

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• jira-service-desk

Suppose I wanted anyone in an organisation (Domain) to email the Service Desk as a customer, am I able to add a wildcard email address?   For example *@domain.com for anyone emailing from doma...

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• jira-service-desk

Hi Team,   How to upload bulk data in custom field (Single choice) to avoid manual effort. We have Single choice custom field and have hug data to add to field. Is there any automated way to u...

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• jira-service-desk

Hi Team,   How to have relative time in JIRA Response, resolution, comments, update, history, activity etc. Currently it is showing 1 hr ago, 4 hr ago etc but we want exact time stamp like 03-...

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• jira-service-desk

My Jira software users can't see nor comment my Jira Service desk issues. The only way i can get them to see the issues is to give them access to the application which consumes a license. Any other ...

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• jira-service-desk

Hi, does anybody use Jira Service Desk? If so, would adding a voice component within Jira Service Desk be useful?  

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• jira-service-desk

We recently moved a support desk from a shared mailbox to JSD.  In the past, support agents would sometimes ask for input from non-agents by simply forwarding them the email.  Now we're han...

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• jira-service-desk

Non-portal customers (Reporter) are not receiving e-mails when a ticket is re-opened or a customer event is fired in post, despite 'Notification Helper' showing that they should receive a notificatio...

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• jira-service-desk

Hi, When an issue comes in for approval, there are two options in the Service Desk -Approve -Decline   Is it possible to change the Decline button name to Reject! Thank you

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• jira-service-desk

I want to automate my service desk in order to when an Email or Issue is created the Jira can classify if it is incident, problem or service request, if i mean, is there a way to classify the issue t...

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• automation
• jira-service-desk

Hello I want to set resolved issues (status resolved) to closed (status closed) I must have been there, but now I can't find it.

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• jira-service-desk

I'm configured multiple projects but I want to have only one email notification, if I mean, I know that per project we have a mail where our customers can write us and open a new case. But in this ca...

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• jira-service-desk

...sersFromBothGroups),changeHolder) // update field 10005 to those users if (usersFromBothGroups.contains(issue.reporter)) {return true} // if the reporter is in the group, return true and execute t...

• Question
• addon-com.onresolve.jira.groovy.groovyrunner
• jira-service-desk

I want to be able to display a field in the customer portal.  I can only see the following columns: Type ; Reference ; Summary ; Service Desk ; Status ; Requester I don't need to see Service D...

• Question
• jira-service-desk

Hello, We added a custom field called Closure Comments which will be used by our support agents to enter how they fixed the issue.  Using comments was confusing as there could have been a dozen...

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• jira-service-desk

I have new users in Service Desk. Those users uploaded an attachment and no users, not even the user that uploaded it can not see the attachment. All they see is a gray box...

• Question
• jira-service-desk

I have new users in Service Desk. Those users uploaded an attachment and no users, not even the user that uploaded it can not see the attachment. All they see is a gray box...

• Question
• jira-service-desk

I have new users in Service Desk. Those users uploaded an attachment and no users, not even the user that uploaded it can not see the attachment. All they see is a gray box...

• Question
• jira-service-desk

I have new users in Service Desk. Those users uploaded an attachment and no users, not even the user that uploaded it can not see the attachment. All they see is a gray box...

• Question
• attachment
• jira-service-desk

How to @mention a JIRA Service Desk request participant?

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• jira-service-desk

I have created a widget for my Service Desk project and selected a "Default request type" and "Show all request types in the widget".  When I render the widget, only the default ...

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• jira-service-desk
• widget

When i try to create a new proyect in Jira Service Desk under IT Service Desk. Send me an Error:   Hmm... No se ha podido crear su proyecto debido a un error desconocido. Intente actualizar la...

• Question
• jira-service-desk