Jira Service Management

Currently with the JIRA Service desk, - I have three issue types, and I would like to set the SLA on just one issue type, so the remaining two do not have a SLA against them - does anyone know if thi...

• Question
• jira-service-desk
• sla

  Hi, We have an issue when adding images (screenshots) into our comments and / or getting them vial Email from our users. After several comments it looks like that jira is mixing them up w...

• Question
• attachment
• comment
• email
• image
• jira-service-desk

Hi one of our customers could see request types  in JSD just week ago. In the meantime we've been doing more custom requests types configuration and he no longer see all requests types he could...

• Question
• jira-service-desk

Hello. Why notifications come to the mail then with normal application statuses, then the code "$ {request.status}" comes in instead of the status. 

• Question
• jira-service-desk

Hello How can I restrict user not to create issue in particular issue type after a particular time of the day 

• Question
• jira-service-desk

Hello, how to get access to ServiceDesk project cofiguration using api? I find class and method to do that com.atlassian.servicedesk.internal.feature.servicedesk.ServiceDesk; accessConfig...

• Question
• api
• app
• development
• jira-service-desk
• rest-api

Our customer is using the service desk to initiate project related requests.  We break the requests down by having the parent request and then assigning sub tasks to it.  How can I allow cu...

• Question
• customer-portal
• issue-type
• jira-service-desk

Hello, currently the mail text is NOT very business like as it says: Hallo, Firstname Surname has invited you to the portal IT Service Desk! Visit the Portal to create a request and ask for help....

• Question
• jira-service-desk

...owever, we do have some customers that do not have a presence in the org, and because of that, we are also allowing people to sign up for an account (publicly). We'd like to offer some directions on the l...

• Question
• jira-service-desk
• login

Hello, We use JIRA v7.2.7 and our customers use JIRA Service Desk (3.2.7). When I create a JIRA issue, I can format a text in Description, but my customer cannot see it. He sees only one big text s...

• Question
• jira-service-desk

Hello, we are having following Versions of SD and Jira Software. JIRA Service Desk 3.3.2 & JIRA Software 7.3.2. We also want to have the same versions in Test System. We have up...

• Question
• jira-service-desk

Dear Community, When I am adding users to a certain client portal, I usually go to "Customers" and then simply add the e-mail addresses. I learned this is automatically crating a Portal Only a...

• Question
• jira-service-desk
• password
• portal-only

In JSD 3.4.1 on Jira 7.3.4,  I have a servicedesk project to manage changes (change management). I've got a transition that fires a custom event to send a notification about the change to partie...

• Question
• jira-service-desk

Hi! I have more than 400 customers on my Jira Service Desk. Sometime, I use Send Mail function to send an emailing. Of course, I can't send 400 mails in one shot: JSD crash, and even if not, I thin...

• Question
• email
• group
• jira-service-desk

Export Users is not no longer available at the top-right from the User Management (Jira Service Desk Cloud) Is it a bug or was this option moved to another place?

• Question
• cloud
• export
• jira-cloud
• jira-service-desk
• user
• +1 more tag...

When I Respond to Customer and share the comment, the status transitions to Waiting for Customer and then automatically back to Waiting for Support. If I Respond to Customer and make an internal comm...

• Question
• jira-service-desk

Hey everyone, We just implemented Service Desk and have run into an issue. We primarily have tickets generated via the Email channel. So, if an application is down, we tend to get a lot of emails le...

• Question
• jira-service-desk

I'd like to be able to associate one issue type with a given set of priorities, and another issue type with another set of priorities.  Currently, all my customer's Priority field values are as...

• Question
• jira-service-desk

Hi all, Have a good one here. We have a team that do not look at any of the service desk projects.  However some of the requests that can be made through the customer portal need to be dealt w...

• Question
• jira-service-desk

Hi all, Have a good one here. We have a team that do not look at any of the service desk projects.  However some of the requests that can be made through the customer portal need to be dealt w...

• Question
• jira-service-desk

Hi team,  I registred SD application in current Attlasian account. So, when I try to create new project as a Admin, platform send me notification that it can't create the Service Desk Project f...

• Question
• jira-service-desk

We are migrating to ServiceDesk (cloud).  Our current ticketing tool allows users to click on an item on the portal view and dive deeper into the details of the ticket that were filled out when ...

• Question
• jira-service-desk
• customer-portal

Is it possible in Jira Service Desk to have the 'Create Another' option available in the customer portal? When I click the 'Create' button an checkbox option appears to 'Create another' at the ...

• Question
• jira-service-desk

I'd like to customize the issue key (issue ID) in Service Desk Cloud. I'd like the key to be in the format M-yyyy-mm-dd-###, and I'd like the numbering portionto start over at 001 each day if po...

• Question

I would like to be able to manually edit the 'Priority' of a request but I can only do it through a batch process. How can I get the 'pencil' icon like the one next to labels in the screenshot (attac...

• Question
• jira-service-desk