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Which issues does Jira Service Desk recalculate when SLA definitions are updated?

Emre Toptancı _OBSS_
Emre Toptancı _OBSS_
Atlassian Partner
February 2, 2018

When SLA definitions are updated, Jira Service Desk recalculates the SLA values on issues, but not all of them.

Which issues are included and which are excluded from this calculation? Does the recalculation happen for issues that have their resolution field empty? Or is it issues that are still "editable" (The status does not have the editable=false attribute in the workflow)? Or maybe it is issues that are not in a status that belongs to Done category?

Anybody with information about this? 

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Jack Brickey
Jack Brickey
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February 2, 2018

If the SLA is still 'active' (ticking) they should be updated.

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