Jira Service Management

When a customer creates a ticket, they would like to see who the assignee is. 

• Question
• jira-service-desk

One of my newly added project seems to inherit the entire customer list and i can't seem to find a way to remove (de-associate) them.

• Question
• jira-service-desk

Incident workflow - penultimate status = Completed Change workflow - penultimate status = Resolved   Isn't this the wrong way round? You resolve an incident and ...

• Question
• jira-service-desk

I was trying out Jira Service Desk 3.11.0 and I cannot see the canned responses. Is it a bug of this version? Is it happening to someone else?

• Question
• jira-service-desk

Trying to get a simple OAuth token to authenticate a python script running on a private server. I just need a static token I can put in my script. Everything I've found so far says I need to create a...

• Question
• jira-service-desk

As of yesterday at noon est, all outgoing customer notifications stopped sending. This coincided with an update made to our Service Desk license, which I'm inclined to think is just a coincidence.&nb...

• Question
• jira-service-desk

I'm receiving the error "This service desk project has configuration problems and may not work as expected.  View error details and repair the problem" when going into a project, or its setting...

• Question
• configuration
• jira-service-desk

Where can I find the css to be able to widen the width of the workflow dropdown menu? We have a few transition names that are a bit long and they are cut off in the menu. I need to be able to widen t...

• Question
• jira-service-desk

We have associate the licence of jira whit wrong server id, we have install that on another server and we have a problem whit application link for that. So it's possible to reset the server id assoc...

• Question
• jira-service-desk

I would like to send an automated message when   I   update an Incident priority to High or Critical. Is this possible?

• Question
• jira-service-desk

Hi, When I try to configure on workflows an first answer time, for SLA, I receive this error: "Creation of object(s) will cause limit max_sla_goals_per_sd(30) to be breached. Please contact support...

• Question
• jira-service-desk

When Support Desk Users create a support ticket, Customers are unable to view these tickets regardless of who we set as being the reporter or participant on the ticket, or even if we send them the di...

• Question
• jira-service-desk

After editing several Service Desk projects to Software projects the Queue page is slow to render displaying a spinner. I can not see anything in the logs or the browser console. We are running JSD ...

• Question
• jira-service-desk

I was wondering, is there a solution to scan barcodes and add asset information in Jira Service Desk? I know Insight from Riada can QR codes (and maybe barcodes), but can it also READ QR/Barcodes to...

• Question
• jira-service-desk

Hi, We currently have JSD version 3.2.6 running locally on our server. It is integrated with our Google Mail. Notifications are sent to the users via email as expected. The only problem is w...

• Question
• email
• jira-service-desk

I've been searching a way to remove Share with customer button in service desk issues. According to this post (https://jira.atlassian.com/browse/JSDSERVER-4591) there should be a module in Service D...

• Question
• comment
• jira-service-desk
• share

Is there a way in Service Desk that a field is visible on view screen but not on the create screen. This we are looking in the customer view and not agent viw.

• Question
• jira-service-desk

In JSD, the out of the box Customer notification rule for "Request created" will only send an email to the customer if the Issue is created from the email channel or the customer portal.  It doe...

• Question
• jira-service-desk
• automation
• notification

Hello, For my company wide disaster recovery policy, I previously had setup automated backup of all out critical services, including Jira on a weekly basis. A backup script would obtain the Jira bac...

• Question
• backup
• cloud
• jira-service-desk

Environment: Jira Service Desk Atlassian hosted service. SAML2.0 based SSO with Azure AD. Service Desk Project. Requirements: Bulk import users or users sync with Azure AD - Portal based users m...

• Question
• atl-cloudmisc
• cloud
• jira-cloud
• jira-service-desk
• user-management

recently our jira service desk started to display raw json code instead of the html. Is there a fix for this issue?     

• Question
• jira-service-desk

How can I configure the date and time format so that it can be visible the complete date and time en every event registered in an issue.   I want to see the entire date and time instead of the...

• Question
• jira-service-desk

If I require my Support Desk Agents to enter Relative Priority points to a ticket does that make our Dev team web and mobile tickets require Relative Priority Points also? 

• Question
• jira-service-desk

For one of our workflows, we have two approvals: A. One that is attached to a visible User Picker control; this one is using the built-in Approvers control that comes with Jira. B. One that is atta...

• Question
• approver
• jira-service-desk
• workflow

Rolling our Service Desk and would like to add a column so they can see the date the ticket was created. 

• Question
• jira-service-desk