Jira Service Management

Hi All, I've been having an issue within Service Desk Cloud that is frustrating me to the very core and I can't find anything online to help fix it. The problem is we use 2 separate project rol...

• Question
• jira-service-desk
• permission

We used Comodo Wildcard SSL certificate. After installing and configuring the certificates, the Atlassian JIRA Service won't start. Settings in Server.xml: <Connector port="8443" protocol="org.a...

• Question
• jira-service-desk

Hello, i have added a customer account in a project (jira service desk), but the account doesn't work, i have the following message :           Did you use the wrong accoun...

• Question
• jira-service-desk

Hello, i have added a customer account in a project (jira service desk), but the account doesn't work, i have the following message :           Did you use the wrong accoun...

• Question
• jira-service-desk

Hi All, Unable to configure email Channel - Service request via email - Office 365. Please help us with the configuration which needs to be selected for configuring the email channel.   Rega...

• Question
• jira-service-desk

I've wrote the following JQL and I need to get a same result as this from a MySQL query (our Jira Service Desk's database is MySQL). project = "ITZone Software Support" and created >= 2017-10-1 a...

• Question
• jira-service-desk

I work in a very big retail company, specifically in the ecommerce area. I work in Operations Continuity. Most of the time I'm the conection between First Level Support and the internal clients of th...

• Question
• jira-service-desk

I want to made some fields required in custom portal (in request types->edit fields. But I see it is impossible to keep email channel with required fields???? I don't need to customers create re...

• Question
• jira-service-desk

Hi all, Does anyone know if I can create also sub-groups for request type in Jira SD? My current challenge is that I am creating a service desk (server solution) for the company security informatio...

• Question
• jira-service-desk
• server

I need to have JIRA differentiate the environments to which a version might release. So, you might have a version released to an Integrated Testing environment, then a UAT environment, then a PrePROD...

• Question
• jira-service-desk
• jira-service-management

I'm trying to search within a customer's open issues and pull out the issues that are linked to other issues. What would the query for this look like? Thanks. 

• Question
• jira-service-desk

Hi guys. We are a digital agency, and I'm drawing a brand new flow to be tested, about request management from our customers and how we organize the work internally.   We have Jira Software + ...

• Question
• jira-service-desk
• jira

Hi,  I am trying to create different Resolved workflow transitions using based on the "Customer Request Type".  I want to make certain fields required for certain Customer Reques...

• Question
• jira-service-desk

We are using the SD functionality that creates a ticket from an email address. Is there a way to set up an auto response email that would  acknowledge that the  customer's email was receiv...

• Question
• auto-reply
• email
• jira-service-desk

In JIRA Service Desk queues or list of search results, is it possible to inline edit values?

• Question
• jira-service-desk

I've seen topics explaining how to export a list of issues to excel, for example here: https://confluence.atlassian.com/jira064/exporting-search-results-to-microsoft-excel-720416693.html. However, i...

• Question
• export
• jira-service-desk
• ms-excel

I would like to archive a queue in JIRA within JIRA without deleting it. Is this possible?

• Question
• jira-service-desk

JIRA — Internal Server Error Error reference: 8256aee2-6d69-443a-aac7-b3ae565e139b Unable to render full error details at this time. Please consult the error logs for more information.   Can...

• Question
• jira-service-desk

We are in process of using a portal for ticket login. we want to restrict access portal based on  our domain. customers able to sign up only on specific domain only. Please let us know how to f...

• Question
• jira-service-desk

Dear all. Currently our customer's overview does not show all the information/fields/filters we would like to provide. E.g. priority, last update, etc... Is there a possibility to do this sett...

• Question
• jira-service-desk

Hello, I need to add organizations field while creating a ticket in Create issue screen. Is it possible to do this?   Also, I was wondering if it is possible to get Organizations field popul...

• Question
• issue
• jira-service-desk
• screen

Hello,   I set up a jira service desk project with an email channel. We received most of email but some of them never arrive in the software.   Do you know how to get log to understand ...

• Question
• email
• jira-service-desk

Hi there,   we have installed a JIRA Servicedesk (3 agents) into our DMZ. Additionally we have our company JIRA in our internal network (25 users). When a customer raises an issue using the S...

• Question
• integration
• jira-service-desk
• sync

Can not see the people in the Project Setting --> People. page is blank and can not add or remove. log on account is Jira- Administrator

• Question
• jira-service-desk

Hi everyone. My company supports small businesses with their IT environments. Right now we offer support through phone and email, we have not used the portal feature yet for various reasons. Today ...

• Question
• account
• jira-service-desk
• portal
• request