Jira Service Management

Hi All, The customer request queues do not appear listed in numerical or time order. (Infact, I can't see which criterea they are ordered on) Is it possible to change the sort of the queues by requ...

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• jira-service-desk

We have been using jira for 4 years and have recently implemented service desk.  We are running into issues with people who are used to submitting issues via the jira interface either forgetting...

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• jira-service-desk

Hi! I've probably missed some permission setting.. Anyway, here's my problem (example): I am a service desk agent and receive a ticket from customer A, which I'd like to share with customer B. Th...

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• jira-service-desk
• permission

  Dear Atlassian Community, we changed the ServiceDesk language into german but still have a lot of "Words" which didn't change, could you explain us where to change this? Thank you

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• jira-service-desk

Hi, I would like to be able to edit the fields displayed on the customer portal when the customer looks at lists of his own issues/requests. The fields available look like defaults, but I would like ...

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• jira-service-desk

Hi, In the latest version of Service Desk (3.4), I see a Don't notify me button on the Customer Portal. See screenshot.     Can someone tell me what that button does? How does it pr...

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• jira-service-desk

I added images to the ServiceDesk Jira to show my customer.  But the customer can't see them in the portal.   What have I done wrong when I added the images to the Jira that means the cus...

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• jira-service-desk

Hi, I just got a new liscence key for extending the trial for the Portfolio for JIRA add-on and updated the key and got recognition that the key is valid with new expiration date in August. However,...

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• jira-service-desk

Can't seem to remove the middle record - in image.

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• jira-service-desk

This error I can see: Caused by: java.sql.SQLException: Incorrect string value: '\xF0\x9F\x98\x8A \x0A...' for column 'DESCRIPTION' at row 1          &n...

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• jira-service-desk

Hi We have in our workflow a transition called "Accept" - from status "Open" to status "In progress". 1) When the agent "X" accept the request, the assignee of this request should be changed aut...

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• jira-service-desk

We use organisations to organise our customers for each project. I would like to be able to mention any customer in that organisation once the oraganisation is added to the ticket in the people secti...

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• jira-service-desk

Hello, How can we edit / configure the welcome mail to a new customer? We can configure other events by templates, such as Request created, Public comment added ... etc ... but we do not see how t...

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• jira-service-desk

Hello, We want to add the name of the agent assigned to the issue (Assignee) in the customer notification template. We have not located the variable, as we can add this variable to the template of ...

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• jira-service-desk

I don't want my portal-using customers to be able to view closed issues and tickets but  they should be able to view and reopen solved issues as long as I don't close them. Is there an easy sol...

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• jira-service-desk

When I link issues in Service Desk, I have to choose between several connection types: Duplicates Is duplicated by Clones Is cloned by Blocks Is blocked by Causes Is caused by Relates to ...

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• issue-link
• jira-service-desk

Hi folks,   I'm trying to make JIRA add my colleague as a watcher, if I mention him in a comment on the ticket. I can't find the right switches in automation. Has someone done this before? ...

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• jira-service-desk

We have purchased Jira Service Desk, but we cannot find the licence for it on our account.

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• jira-service-desk

Hi, we are evaluating JIRA Service Desk. One thing we are definitely looking for is being able to create and export a report of a list of the tickets (change requests) that have been approved, and di...

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• jira-service-desk

I have JIRA Service Desk.  How do I add Confluence to my self-hosted instance of JIRA? Do I need to deploy a new server to host Confluence and connect it to the JIRA database on the server wher...

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• confluence
• jira-service-desk

The status says its operational, its clearly not. We are using JIRA service desk on the cloud. We can login but can't see any of our issues. This is very critical.  Is anyone else experiencing t...

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• jira-service-desk

After creating new service desk project, the "welcome-guide" landing page throws a 500 error. Also some of the pages under project settings, like request type, customer permissions and automation equ...

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• jira-service-desk

I can give a JSD Project a name. For example "Atlassian-Gold-Partner". If I set the customer permission to: "Anyone can email the service desk or raise a request in the portal" and send an email...

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• jira-service-desk

Is it possible to have a message go back to the email account explaining how to contact support (other alternate methods)?

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• jira-service-desk

Hi, I'm currently writing an advisory for a compony we provide services to. The conclusion is probably going to be Jira for Developers and Jira Service Desk for the helpdesk. But I was wondering if...

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• jira-service-desk
• licence