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Configure the welcome email to the Service desk

José_Antonio_Chao July 12, 2017

Hello,

How can we edit / configure the welcome mail to a new customer?

We can configure other events by templates, such as Request created, Public comment added ... etc ... but we do not see how to configure the welcome mail.

Regards,

 

José Antonio Chao. 

3 answers

2 votes
Phung M April 17, 2018

The request for ability to configure welcome emails is https://jira.atlassian.com/browse/JSDSERVER-1386

Please up vote this request 

2 votes
Susan Hauth _Jira Queen_
Community Champion
July 12, 2017

Hi Jose,

It's currently not possible, but it is a well voted request with Atlassian:  JSDSERVER-1708

Please add your vote.

Susan

0 votes
José_Antonio_Chao July 12, 2017

Hello Susan,

Thanks for you quicky answer... 

:-(( , we still waiting for this future request.

Regards,

José Antonio Chao.

Deleted user April 3, 2018

Still waiting on this feature as well! 

Peter Reginald
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 10, 2018

Some of our users are getting confused with the Jira welcome email and are creating more support requests to clear up the confusion.

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