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- How to create a detailed report?
How to create a detailed report?
Good Afternoon
We are trying to create a repot, however it seems not to be possible to get some info in it. In our case:
1. number of requested types vs other types
2. SLA reached / breached
3. date of created until resolved (minus time "in pause') according to the actual SLA's.
Anyone having solutions to those aspects?
Thank you in advance!
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