We are implementing JIRA Service Desk to replace our current help desk system. However, we've run into a technical issue in the way JIRA Service Desk handles issues submitted outside the Customer Por...

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• jira-service-desk

Hi, Recently (Perhaps since upgrading to v6.2 from 5.x) users for one particular project mentioned they have stopped receiving notifications of issues being assigned to them from other project memb...

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• email
• jira-service-desk
• notification

I've created a new JIRA instance, copied over the avatars folder and re-indexed the instance several times. I have cleared my browser cache several times, restarted JIRA and also rebooted the server ...

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• jira-service-desk

How do I copy a project from one JIRA instance to another JIRA instance. Each instance is owned by different party 1) We need the JIRA information moved to our instance. We have completed wo...

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• jira-service-desk

Hello, It's possible to change assign when you make a multiple choice in Service Desk ? For not repeatedly create the same form with different assignment ? Thanks a lot ! Geoffrey.

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• jira-service-desk

Hello, We would like to plug another Search Engine (ElasticSearch) for example for JIRA Service DESK Knowledge base feature in the customer portal search box? Is that possible? Any help? Thanks,

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• jira-service-desk

Is there a way to customize the Service Desk customer portal icons? I want to upload new ones. Anyone know how do I customize.

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• jira-service-desk

Hello, in the "It Service Desk Workflow (itil)" there are many steps possible (Open, Closed, Blocked, Pending external, ...). We would like to know how long this issue were Opened (means the time...

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• jira-service-desk

Hello, in the default JIRA Workflow, when we are in the Closed status with Resolution field to "fixed", then click "Reopen", the Resolution field is automatically back to "Unresolved". I download...

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• jira-service-desk

Hi All, I thought I was trying to do something simple, but I've been working on this for 2 days so far, with no luck. I have my own site with a login page. I want my client to be able to log int...

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• jira-service-desk

Hello, I installed the "It Service Desk Workflow" and I saw the button "Block" which set the Issue on "Blocked" status. I first search there: https://marketplace.atlassian.com/plugins/com.atlas...

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• jira-service-desk

I have a few queues set up for my service desk tickets. I would like to send out an email to a mailing list when a bug enters a queue is that possible out of the box? If not is there an add on or som...

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• jira-service-desk

We are using Service Desk to replace our current IT Help Desk. Two of the issues we are running into relate to customizing email templates. Issue #1 - 'Reply above this line' for comments We woul...

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• jira-service-desk

I'm testing Jira Service Desk. I have a transition for reopening issues for my customer but in the user portal doesn't have any action or button for doing this action. Some ideas for solving thi...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Team, When creating a new ticket from Customer portal preview page, its not displaying ticket number nor the form go back to blank to create another ticket. Another issue is that, when i click...

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• jira-service-desk
• service

Hi, Just wondering if there is anyone around can help me how to set this up on the customer portal , thanks. Caesar

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• jira-service-desk

Service Desk 1.2 When NEW user emails support@mydomain.com I want the service desk to: 1. Create an account and send the user new login info for the service desk. 2. Create a new issue assign...

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• jira-service-desk
• permission
• service

I have a problem with Jira Service Desk configuration. When I create a new user with role (jira customer portal) this person have also permissions to JIRA, not only to the customer portal. What can I...

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• jira-service-desk

I had created a new group "Clientes", into service desk modify in "People", who are the users to obtenin access to Customer portal, "Service Desk Customers" Add "Clientes", "Jira-users", "users". B...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm wanting to link a subdomain for our website to our service desk site. I'm using IIS7 to create the subdomain, and add an HTTP redirect rule. Atlasian hosts our site for us. I'm not sure what URL ...

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• jira-service-desk

How do I configure JIRA to create tickets from email without enabling IMAP? Thanks, -Jim

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• jira-service-desk

I cannot edit or create a queue with an advanced search, if I use basic search the query saves. I have included the steps I am using below. 1. Go to the service desk page for my project 2. Sele...

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• jira-service-desk

Is it possible to allow customers to reopen closed issues, close open issues, etc. from within the portal? Can I insert these extra links under the "You can" section ...

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• jira-service-desk

Im a total novice!! i think i have set up a project for a client company, and a service desk. Im trying to set up dummy clients to access the service desk. when i create a user in admin section then ...

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• jira-service-desk

Hi , I have a custom field and i want to populate the field based on the property attached to the user. I will populate the custom field i created in service desk which is a hidden field. Is java s...

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• jira-service-desk