Why is my server ID displaying too many characters?

[Collin Watkins]

I can't set up a trial license for Jira Core because my server ID is showing a 32 character string vs the 16 character string it's supposed to.

[Andy Heinzer]

Hi Collin,

Was your Jira data once in our Atlassian Cloud platform?   I ask because I found one other reported but where it looks like this might have happened and somehow the Server installation seems like it might have been holding on to some other, longer identifier.  See https://jira.atlassian.com/browse/JRASERVER-66787 for more details.

However even if your instance is using this kind of ID, I think there is a method to correct this within Jira server.   There is an existing KB on Changing Server ID for Test Installations.   I believe we can use those same steps here to set your Jira instance up with some other valid 16 character server ID.   That KB has steps to create a temporarily new Jira installation, and then gather the server ID from that instance.  Once you have this alternative key, there are then steps you can follow to make an update to your Jira database.  Please note that if you ever have to update the database of Jira manually like this,

1. it is best to first stop JIra,
2. make a database backup,
3. then perform the SQL update/insert commands,
4. use the commit command if using an Oracle database,
5. at which point you can then start Jira again.

By following those steps in that KB you should be able to alter the server ID to a format that can then be used to generate an evaluation license.

Please let us know if you run into any problems with the steps in that KB.

Andy