Jira Service Management

Hi,  Is it possible to add a drop-down menu in the fields of the Request Types? For instance, I would like to add a drop-down menu for the Components field so we can avoid having people creatin...

• Question
• jira-service-desk
• jira-service-desk-server
• server

How can a customer change a field (e.g. the priority) after he has created a ticket?

• Question
• jira-service-desk

I did not find History API for Jira Serve desk.Please reply to question    

• Question
• jira-service-desk

Currently we have a customer used project in our Jira enviroment which ist configurated by us. Within this project each customer is not able du to security levels and workflows to see other tickets f...

• Question
• jira-service-desk
• import

Hi all, Can you please clarify the next.  On the board I see tasks and my tasks too. But when I click on "Task assigned to me" I don't see it. Examples in the attachment. Thank you in adv...

• Question
• jira-software

i tested successfully but no comments were added. user has permission to add comments.   thanks so much.        

• Question
• jira-service-desk
• jira-service-desk-server
• server

We have ported over  JIRA issues from an SE to our JIRA board and want to turn a task into a Story so that we do not lose all the details.

• Question
• jira-service-desk

We are limited in how we organize our Jira because we are not able to change the Issue Type with an automation rule.  Thus we are changing the request type, but that is limiting.  We recei...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I have a user who can not view any of the ticket on service desk. he is added to an organization. this organization has other users and are able to view tickets. but this user is the only having issu...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

When we download a CSV of issues, the columns export as what seems to be key Data, this is evident in the Organizations field (which is also denoted as Custom) it displays a Number as opposed to the ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Is there a similar reporting capability for JIRA software such as this one? https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-reports-732528965.html#Settingupservicedeskrepor...

• Question
• app
• jira-core
• jira-server
• jira-service-desk
• jira-software

Is there a way to search for Jira Service Desk tickets only? Here is the scenario: In other helpdesk platforms a search through historical tickets is incredibly valuable as a resource for solving is...

• Question
• jira-service-desk

I need to find a method to view the time each tech spends on a ticket, time spent on certain request types and which customers are consuming the most of my departments time. We are using Jira Service...

• Question
• jira-service-desk

I am receiving questions regarding the portal and since I don't actually know what the user sees, I am wondering if there is documentation on it.

• Question
• jira-service-desk

Same question applies to JIRA Software and Jira Core, I am still in process of setting up environment at work and I need to demo applications.   Thank you.

• Question
• jira-service-desk

Hi  I just installed JSD 3.9.5 and created a first project but issue type icons are not displayed as we can see in the following screenshot :   For an unknown reason, the paths to the ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi. I am looking for don't let customers to scale their created issues. I was looking for it for hours and I still couldn't find it. Can this be changed?  

• Question
• jira-service-desk

Hi there,   I'd like to receive an email every time a new ticket is created. And maybe two other members of staff.    What's the best way to set this up.   Thanks :) Ann Ma...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I currently have a server instance of JIRA running with service desk and software. My goal is to create a identical cloud instance and decomission the local server instance. I create a xml backup f...

• Question
• migration
• jira-administration
• jira-cloud
• jira-server
• jira-service-desk

Hello, we accidentally  added a customer to the wrong organization. Removing this customer from the wrong organization, produces an error.  Attached are two screenshots. Number one shows ...

• Question
• jira-service-desk
• jira-service-desk-server
• organization
• server

Hi, I am looking for some assistance with an issue I have with JSD,  we have been using JSD for the past 8 months without any issue but recently when the customers from one particular company r...

• Question
• jira-service-desk
• jira-server

Phrase "Your request was"___"and the status changed to" does not exist in any language pack and can not be found anywhere in Jira Software or Jira Service Desk.   Does anyone know how to trans...

• Question
• jira-service-desk
• jira-software

Dear Community, we have self-hosted Jira Service Desk (3.5.2, Jira Core 7.3.8). Regarding new GPDR, that will go live at 25 may 2018, we want to be able to inform our customers about Privacy Policy....

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have created a costume Field (Internal comment) as user picker, my goal is when any comment added internally I want a notification to go to anyone in "Internal comment" field.   Can you let ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi Guys,   Anyone know how 2 change this default or edit it?   Best regards, Eddy

• Question
• jira-service-desk
• email-this-issue
• jira-service-desk-server
• server