Not accepted license code

[Sergey Vinnikov]

Hi

We generete code for server ID A389-QEGD-D0O3-82KY

Generated code not accepted wit message "This license is not valid. Please check if the entered data is correct. If the problem persists, contact support." What can we do?

Key

xxxxxxx

[Yogesh Mude]

Hi @Sergey Vinnikov

As mentioned in the message might be you have done some mistakes while copying the license key please check one more time and then try to copy and paste properly.

While copying might be it contains space then also it will not accept this license key.

[Sergey Vinnikov]

We tried copy and paste properly, but got some result.

Could you reset license code an we try input server ID and generate new code?

[Yogesh Mude]

Yes you can regenerate the trial License with the server ID. 

[Sergey Vinnikov]

We have paid license. We don't need trial key

[Yogesh Mude]

As you mentioned in your description that ...we generate code for server ID ....hence i thought you have a trial license.

Please create a support ticket to Atlassian they will help you.

[Sergey Vinnikov]

I generate code for product SEN-xxxxxxxxx

[Yogesh Mude]

If you have paid license then there is no need to generate the license key from our side Atlassian itself give you the license key..so please contact to Atlassian support they will help you on this.

[Jack Brickey]

edited to remove SEN as this is a public forum.