Jira Servicedesk question on outbound emails (from Jira to client)

[Laura Pignotti]

In Jira Servicedesk: how can we have emails that are generated from the agent's comments be sent from the email box we configured (atcliente@ourcompany.com.ar) instead of beiing sent from  jira@xxx.atlassian.net?

Note:

Configuration works well for receiving mails from clients to jira, but not from jira to clients.

Thanks!

[Victor Mutambuki]

Laura,

Please see the documentation below about customer notification.

Victor

[Laura Pignotti]

Hi Victor, I have read. Maybe I have not been clear with my question.

Current situation:

When an agent adds a comment to a ticket our client receives an email from jira@cobranzas.atlassian.net

Desired situation:

When an agent adds a comment to a ticket we'd like our client to receive the email from  atcliente@amtek.com.ar (instead of  jira@cobranzas.atlassian.net)

Is this possible?

Thankyou