Jira Service Management

Hello, I am looking for documentation for Edit User Profile, especially Active menu. I searched for "Edit User Profile" "active", but failed. [Administration] > [User Management] > a user &g...

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• jira-service-desk

how can I customize the email notification that the client receives when we welcome him to the portal.

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• jira-service-desk
• notification

Jira Project for Assets? Is there a template? Pros/Cons? Vs Add-on? What is most popular?   Thanks! Ian

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• jira-service-desk
• jira

I'd like to have an event that sends email to the customer and changes the Status to "Customer Waiting Overdue" after the Status has been set to "Waiting for Customer" and with no response for x days...

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• jira-service-desk

Hey Community. Is there anybody using JIRA Service Desk For Their Company?

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• jira-service-desk
• jira

This article says that you can search for issues linked to another. https://confluence.atlassian.com/servicedeskcloud/linking-issues-780868239.html#Linkingissues-Howtosearchforlinkedissues I ca...

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• issue-link
• jira-service-desk
• search

I want to be able to have my main queues show up in bold so they are distinct from the sub views for each issue type.  Am I able to use any syntax controls to bold, color change, etc my queue na...

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• jira-service-desk

We would like to avoid our application users to have to have a separate login to get help and support. Is there any way we can use our existing Oauth2/ OpenId Connect authority for authenticating ou...

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• jira-service-desk

Hi there, we are facing an issue in jira service desk regarding the organization. If an agent creates a ticket (via jira service desk not customer portal) he has to add the organization to share the...

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• jira-service-desk
• organization
• share

Want to know if its possible to have the SLA coundowns that we see inside Jira show to the customer on their portal access

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• jira-service-desk

Hi there, I would like to attend customer through 2 channels, so I have configured two emails: "support@servicedesk.com" and "info@servicedesk.com" the first one is the main address and the...

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• jira-service-desk

Do JIRA had any integration with VoIP and SIP products which allows: a) send voice (call) notification b) dial a phone number directly from JIRA.

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• jira-service-desk

We've been using Service Desk for a few months now tied in with Jira.   We're getting complaints from customers not being able to search for their tickets.  They have the option of ...

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• jira-service-desk

Created KB in Confluence Linked to the Service Desk.  In Confluence article is Unrestricted. But when trying to use this article in the ticket in SD - its restricted and Share as comment button...

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• jira-service-desk

I treid creating a notification scheme for my project. I added few notification rules like issue creat, issue update and so on. I receive a email notification whenever i creat a new issue. when ever...

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• jira-service-desk

We're creating more automation in JSD, fairly simple, out of the box stuff to make our JSD more powerful and, well, automated. I wanted to see what else people have invented? Whats the coolest bit of...

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• jira-service-desk

Users can't close issues and the permission helper reports: JIRA Service Desk has overridden this permission The user must have a JIRA Service Desk license and Service Desk Agent permission on...

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• jira-service-desk

I have "...servicedesk/customer/portals", which is just ugly and seemingly not configurable and I also have "...servicedesk/customer/portal/1" which is for the only helpdesk project we will be using....

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• customer-portal
• jira-service-desk

We have upgraded jira core and service desk, now when clients try to raise a request they cant open some of the request types and receiving : This XML file does not appear to have any style informat...

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• jira-service-desk

Hi, I am using an automation rule, which adds a label to an issue, when a comment is made by a customer. However this rule is also being activated when I make a comment to an issue in the servi...

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• automation
• comment
• jira-service-desk

A customer sends an email request and sets a agent to CC. The issue is then assigned to this agent. The agent is now both - an assignee and a request participant. If the agent replies to the Reporter...

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• jira-service-desk

is it possible to limit the attachments view of specific request types to specific user group?

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• jira-service-desk

For a very small team without dedicated Service Desk agents, I'd like to automatically have issues appear in Jira Software, whenever a customer creates a Service Desk issue. I am aware that this can ...

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• jira-service-desk
• jira-software

Hello,  Our team has a Confluence space that contains User Guides which we would like to serve as a knowledge base for our Service Desk project. The space also contains other pages dealing with...

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• jira-service-desk
• knowledge-base

Hi All, We have 15 agent licences for Jira Service Desk. We are planning to buy Jira Suite Utility Plugin for our implementation. Can you please confirm we should buy it for 25 users (as per pricin...

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• jira-service-desk