Locking requests to specific customer/end-user

[BBBO IT]

Hi,

Sorry if I have missed this in the documentation or older tickets:

Can I lock a request to a specific customer/end-user, so only they can see, and use the request from the portal?

We have a HR department who should be the only requesters for new employees or termination of such.

[Yogesh Mude]

Hi @BBBO IT

Welcome to the community!

Using the default functionality this cannot be done, you need to use third-party add-ons.

https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.jsd-extender/server/overview

https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk?hosting=server&tab=overview

There is future request has been created so please vote and comment on this hence you will get the notification about this.

https://jira.atlassian.com/browse/JSDSERVER-195

https://jira.atlassian.com/browse/JSDSERVER-1050

[BBBO IT]

Thank you very much!

I have voted for this feature, too.

[Yogesh Mude]

Hi @BBBO IT

If you feel this answer has been helpful and appropriate for your question then please don't hesitate to accept this.

It will help others those who are looking for the same in functionality.

[BBBO IT]

Damn, server only. Do you happen to know a cloud compatible version?

[Yogesh Mude]

HI @BBBO IT

That was my mistake the Extension for Jira service desk add-on is not available for OnDemand, only available for Self-hosted.

For OnDemand, there is a feature request that was already has been created.

https://jira.atlassian.com/browse/JSDCLOUD-195

https://jira.atlassian.com/browse/JSDCLOUD-1050